Wednesday, February 21, 2024
Can continuous improvement improve trust in AI? (Image Credit: Amanda Dalbjörn on Unsplash)

Can continuous improvement improve trust in AI?

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An increasing number of surveys show that there is decreasing trust in AI. Yet, at the same time, organisations are rushing to adopt it as the industry positions it as the...
What is identity and how it is evolving? (Image Credit: Ben Sweet on Unsplash)

What is identity and how it is evolving?

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What is identity? It is a collection of credentials such as a name and password? Does it require something as unique as DNA? How do we differentiate human identity from machines...
What security challenges does AI bring? (Image Credit: getty-images-aTWKwJllPOA-unsplash)

What security challenges does AI bring?

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AI is a tool that offers many benefits to organisations. But, like all tools, it can and will be misused. Andrew Patel, a researcher at F-Secure, has worked on several reports...
Investing in training requires more than just reading a book (Image Credit: Wonderlane on Unsplash)

Investing in training requires more than just reading a book

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CompTIA is one of, if not the largest, technology training associations. It has led the industry with many of its training certifications for decades and continues to do so. But as...
Guy Armstrong talks about the Oracle Applications business (Image Credit: Oracle)

Guy Armstrong talks about the Oracle Applications business

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Last week, in Las Vegas, Oracle held its annual CloudWorld conference. There was much to take in, including a hard push on generative AI and how it will affect Oracle products...
What is a digital ID and what is identity? (Image Credit: noah buscher on unsplash)

What is a digital ID and what is identity?

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What is a digital ID? It might seem that it is an easy question to answer. After all, we are all online and identify ourselves with websites using a range of...
What has made Estonia's e-residency successful? (Image Credit: Estonia Government)

What has made Estonia’s e-residency successful?

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The world is changing. People are no longer looking to be constrained by national borders either for living or work. These digital nomads and, increasingly, entrepreneurs want flexibility in what it...
Why I chose Estonia's e-residency for my business (Image Credit: Bappie on Unsplash)

Why I chose Estonia’s e-residency for my business

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It is now 9 years since Estonia launched its e-residency programme. The initial goal was to attract entrepreneurs and digital nomads to this Northern European country. It has worked, and the...
How do we improve our ability to secure the enterprise? (Image Credit: Unsplash - FLY:D)

How do we improve our ability to secure the enterprise?

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How do we improve our ability to detect attacks and secure the enterprise? It's a question that has been exercising the C-Suite and security teams for years now. For many, the...
Face detection Image by Gerd Altmann from Pixabay

Are you using managed detection and response for active security?

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Managed Detection and Response is one technology that should be in any organisations toolkit. To understand why, Enterprise Times talked with Richard Ford, Chief Technology Officer at Integrity360. A seasoned veteran...

LATEST NEWS

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Apica gets $6 million in funding and buys Circonus

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Apica, the company behind the data observability and data management platform Ascent, has acquired telemetry data management pioneer Circonus. It intends to integrate the...
Adspace (credit image/Pixabay/Buffik)

Adspace’s launches new suite of digital marketing services

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Adspace has published a new suite of digital marketing services. Adspace says this strategic unveiling positions Adspace not just as a service provider but...
China MObile WeChat Image by Gerd Altmann from Pixabay

BICS partners with Cognigy to enhance customer experience for Chinese customers using WeChat

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BICS has launched a new customer support AI Agent tailored for Chinese customers. The new solution has been developed with Cognigy. BICS noted that...
MIddle Management, Manager Image by Gerd Altmann from Pixabay

Middle Managers are Crucial for Productivity

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Productivity platform ClickUp has published findings from a survey which reveals that middle management are crucial within organisations. The survey of 1,265 knowledge workers...
Technology AI Image by Tung Nguyen from Pixabay

State of Sales Enablement, Operations & Technology signals a shift towards AI enablement

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Seismic has published the State of Sales Enablement, Operations & Technology 2023/24 report (registration required). It is the second time it has produced the...
Soccer Man City , Manchester City Football Club has extended its existing partnership with Qualtrics in another multi-year agreement. The two organisations first partnered in 2021 with Qualtrics, providing its Experience Management platform for the football club. The agreement will see Man City continue to use the Qualtrics Experience Platform. Over the past four years, the platform has helped the football club better understand and engage with fans across physical and digital engagement. Key improvements that Man City has made include: • Listening to fans’ feedback to improve all elements of the journey fans take as they visit the Club’s facilities at the Etihad Campus • Enabling fans to share their opinions everywhere, with the implementation of QR codes and iPads around the stadium for fans to share their views • Gathering live feedback during the online ticket and merchandise buying journeys to understand fan satisfaction and identify moments of friction • Improving hospitality experiences, including the Kids Fanzone and ensuring issue resolution and expectations can be managed quickly and efficiently • Listening to feedback and tailoring digital experiences to increase engagement and make improvements to club content by measuring the effectiveness of help and support pages • Developing more meaningful relationships with partners using rich data to drive increased awareness and perception Looking forward Qualtrics will now expand its role as the Official Experience Management Software partner. It will continue to capture and analyse fan feedback at every point of the customer journey. The relationship allows Man City to gain instant feedback on the experience, enabling it to react quickly if there is an issue. The platform already supports partners and the Club to nuance campaigns and the experiences that fans receive. The partnership will no doubt help refine the planned expansion of the Etihad Stadium, that will see several connected all-weather facilities and an expanded North Stand that will increase the capacity of the ground to over 60,000. This program of works, representing a £300 million investment, should complete during the 2025/26 season. Other improvements include: • A sky bar with views overlooking the pitch • A stadium roof walk experience • A covered City Square fan zone with a wide variety of food and drink outlets and a capacity for 3,000 people • A new club shop • A museum • Modest workspace • A 400-bed hotel Tom Boyle, VP of Global Partnerships Marketing & Operations at City Football Group, said: “We are pleased to extend our partnership with Qualtrics as we continue to look for ways to improve our matchday offering and other experiences beyond matchday for our fans. In recent years, we have seen increased matchday satisfaction results and Qualtrics have played a key role in helping us to understand and improve our services. We’re looking forward to building on this fantastic work during the next term of the partnership and in the future." Brad Anderson, President of Products and Engineering at Qualtrics, added: “Fans are the fuel in any football club and being able to continue to learn what fans want from the matchday experience is gold. With our strategic partnership, the Club can amplify fan voices to drive deeper connections and take fan engagement to new heights.” Enterprise Times: What does this mean? Retention for a SaaS firm is always good news. When it means a multi-year agreement with a global brand such as Manchester City, doubly so. With the realisation of the huge investment into the stadium facilities, this is good news for both Qualtrics and Manchester City. It has a proven solution that will help to rapidly iron out any issues with the new facilities. Qualtrics will also gain, potentially from the integration that Man City will no doubt incorporate into the new venues.

Manchester City renews Experience Management Software partner with Qualtrics

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Manchester City Football Club has extended its existing partnership with Qualtrics in another multi-year agreement. The two organisations first partnered in 2021 with Qualtrics,...
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VeUP hires new HR Leader at stormy time

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VeUP has announced the appointment of Cheryl Powell as head of HR. VeUP is a forward-thinking company that specializes in delivering innovative software and...
Coffee Machine Image by Andrew Leinster from Pixabay

Pulseway 9.5 updates policy management and helps make your coffee!

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Pulseway has rolled out an updated, more sophisticated and easier-to-use policy management engine within its latest release. That is not the only enhancement that...
Hands green World - https://www.salesforce.com/products/energy-utilities-cloud/overview/

Salesforce launches Clean Energy Program Management

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Salesforce has extended its Energy & Utilities Cloud with a Clean Energy Program Management. Targeting utility companies such as gas, water and electricity, the...
Doors Appointment Image by Esa Riutta from Pixabay

Forter double ups appointment announcement

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Forter has announced the appointment of two senior executives to strengthen its leadership team. It has appointed Anthony Barsoom as its new Chief Financial...
Mangopay and Mobile.de

Mobile.de adopts Mangopay for secure payments platform

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Mangopay has announced a new “partnership” with Mobile.de. Mobile.de is the largest online vehicle market in Germany, with over 1.2 million cars available on...
Crown, appointment - image credit Jametlene Reskp on Unsplash

Siemens appoints Raymond Kok as Mendix CEO

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Mendix has announced the appointment of Raymond Kok as its new CEO. He replaces Tim Srock, who had joined the company as CFO from...
Zoho signing MOU with MOMO Pencils

Zoho expands transnational localism in Africa

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Zoho has announced a new CSR initiative in Kenya. It has partnered with green manufacturer MOMO Pencils. MOMO pencils designs and manufactures pencils using...
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FIS and Banked forge A2A payments strategic partnership

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FIS, a global leader in financial technology, has announced a strategic partnership with Banked, a leading payments provider. The partnership will leverage open banking...