Friday, December 1, 2023
Embracing AI-Powered Contracting for ESG Regulations - Photo by Growtika on Unsplash

Embracing AI-Powered Contracting for ESG Regulations

In an effort to promote accountability, many companies across industries are now required to regularly report on the social and environmental risks they face, based on varying legislations by countries. An...
Boardroom

Icertis strengthens board

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Icertis has announced the appointment of Allan Golston to its board of directors. Golston is currently the President of the US Program for the Bill and Melinda Gates Foundation. He joined...
5 Considerations for Supercharging Contract Value with Generative AI - News from the week beginning 18th September 2023

5 Considerations for Supercharging Contract Value with Generative AI

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In the ever-evolving realm of technology innovation, the emergence of generative AI has taken center stage across industries. Business leaders are grappling with AI’s impact from factory floors to executive board...
ASUG and Precisely Research on the State of Automation

Precisely study shows digital transformation hitting barriers

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Precisely, a global leader in data integrity, and ASUG, the America's SAP User Group have released a new study. The 2023 State of SAP Automation Report looked at the role of...
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Icertis targets US Government sector

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Icertis has launched Icertis Contract Intelligence for Government Contractors (ICI GovCon). ICI GovCon is listed on the FedRamp marketplace at FedRamp Ready with Impact Level Moderate. The announcement adds another industry...
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Precisely adds 3D visualisations to MapInfo

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Precisely has released the latest version of MapInfo Pro v2023. This latest version introduces quick access to a three-dimensional (3D) view of data points with a new set of visualization tools....
Hands Map World Digital Image by David Bruyland from Pixabay

Precisely joins OMF to drive open map data initiative

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Data Integrity vendor Precisely has joined the Overture Maps Foundation (OMF) as a contributing member. The Overture Maps Foundation is an organisation founded to develop reliable, easy-to-use interoperable open map data...
Looking to Build Long-Term Economic Resilience? Start with AI in Your Commercial Relationships - Image by WOKANDAPIX from Pixabay

Looking to Build Long-Term Economic Resilience? Start with Your Commercial Relationships

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Today’s economic outlook is more promising than at the start of 2023, but uncertainty lingers in the months ahead. J.P Morgan anticipates “a more challenging backdrop could develop,” while Deloitte’s forecast...
Airplane, Co-pilots Image by StockSnap from Pixabay

Icertis launches two CoPilots bringing more value to contract intelligence

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Icertis is introducing two generative AI applications into the Icertis Contract Intelligence (ICI) platform. The new Copilot applications are built using the Icertis ExploreAI service, which Microsoft OpenAI powers. The combination...
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Horizon Media connects blu. to Precisely PlaceIQ location data

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Horizon Media has extended its data marketing platform blu. by embedding location data from the Precisely PlaceIQ platform. The partnership with Precisely will enable Horizon Media to enhance blu. with audience...

LATEST NEWS

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BMC announces zAdviser Enterprise to confirm commitment to mainframe

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BMC has announced the release of two new products to support mainframe customers on their mainframe modernisation journey. They are the BMC AMI zAdviser Enterprise solution...
NOYB hits Meta with GDPR complaint over Pay or Okay (Image Credit: Georg Molterer)

NOYB hits Meta with GDPR complaint over Pay or Okay

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Privacy group NOYB has hit Meta with yet another GDPR complaint. This time, it has highlighted the social media giant's latest attempt to get...
MangoApps TinyTake platform

Not so Tiny any more, as MangoApps relaunches TinyTake

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MangoApps has relaunched TinyTake. Once a screen capture & video recording software for Microsoft Windows & Mac, it has now re-emerged as a complete...
Bulk email using mail merge in Word - Image by Gerd Altmann from Pixabay

Personalised Bulk emails using Mail Merge in Word

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Use Mail merge to email for bulk contact lists with extra items specific to each.
Connected Work Image by Gerd Altmann from Pixabay

Planview brings connected work to AWS marketplace

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Planview has taken the opportunity provided by AWS re:Invent to announce that five of its solutions are now available on the AWS Marketplace. This...
BigCommerce (credit image/Pixabay/Dar1930)

BigCommerce customers start critical holiday shopping season with 10% increase in Cyber Week sales

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BigCommerce has reported its customers experienced another year of increased Cyber Week sales. The company reveals what has been another successful start to the...
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

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Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate...
Influencer girl - Image by Alexandra_Koch from Pixabay

Why investing in Influencer Marketing could help your brand

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Vamp has published findings from research conducted by Atomik Research. The research looked at the impact of influencer marketing on purchasing decisions. Vamp is...
OpenADR Alliance launches new communications standard OpenADR 3.0 (Image Credit: Markus Spiske on Unsplash)

OpenADR Alliance launches new communications standard OpenADR 3.0

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At Enlit Europe 2023, the OpenADR Alliance launched the latest version of its communication standard, OpenADR 3.0. The new standard is not a complete replacement...
Salesforce (credit image/Pixabay/ElisaRiva)

Salesforce reveals Black Friday sales data

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Salesforce has released data based on its global shopping data from more than 1.5 billion consumers powered by Commerce Cloud. Salesforce estimated that Black...
Anjuna launches Seaglass, a universal confidential computing platform (Image Credit: pete-godfrey-bVYqBfeoE1I-unsplash)

Anjuna launches Seaglass, a universal confidential computing platform

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Anjuna has announced Anjuna Seaglass. It calls it “the first software platform able to create trusted execution environments that are infrastructure and application agnostic."...
Adobe (credit image/Pexels/Andrea Piacquadio)

Adobe say UK shoppers spend £3.45 billion online over Cyber Weekend

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New data from Adobe reveals that after spending £1.04 billion on Black Friday, UK shoppers spent an additional £2.41 billion over the remainder of...
Praxis Labs announces Pivotal Practice (Image Credit: Kenny Eliason on Unsplash)

Praxis Labs announces Pivotal Practice

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Praxis Labs has announced Pivotal Practice. It is built on the latest developments in Generative AI, learning science, and interactive simulations. According to the...
Acquisition agreement. Under CC 3.0 Creator attribution: Nick Youngson - link to - http://nyphotographic.com/

Cyara acquires Qbox, a conversational AI testing solution

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Cyara has acquired QBox, a UK-based start-up with a tool that provides a comprehensive solution for testing conversational AI applications. The acquisition will strengthen...