Mapping the Full Customer Journey – 3 Reasons Why Voice Matters
Too many organisations underestimate the power of voice. Yet it continues to be the building block of an effective omnichannel customer engagement strategy. Kris McKenzie at Calabrio suggests the secret to...
Lessons from the Kitchen: An Introduction to Value Stream Management
Value stream management is the process of visualizing the stages through which work is performed (a value stream) and tracking metrics so you can plan improvements. Every process for creating value...
Maintaining Data Sovereignty – Best Practices for Moving Data Across Geographic Regions
In the past several years, the demand for cloud services and offerings has increased. Simultaneously, so has the volume of data requiring stewardship. The more data we store in the cloud,...
Why customer experience is THE most important aspect of business today
Customer experience is the top priority for businesses, irrespective of size, sector or location. The reason is simple. Organisations that develop and invest in a customer experience (CX) infrastructure reduce churn...
Is your learning tech fit for the future of hybrid work?
Covid set the wheels in motion for an en masse move away from classroom L&D. Arguably though, the real catalyst for long-term corporate learning change, alongside digital transformation, is the rise...
Has technology underserved professional service organizations?
Professional Services Organisations (PSOs) are under pressure from all possible directions. PSOs have to work with increasingly technology-savvy clients. They need to navigate around the digital shortage that plagues particular technical...
Rethinking cybersecurity strategies to protect the anywhere workforce
It’s time for security teams to switch gears. We’ve reached a pivotal point in the history of cybersecurity. Externally generated change has now delivered a mandate for the industry to think...
What Makes a Security Analyst Successful? Investigative Thinking
The new SANS 2021 Report: Top Skills Analysts Need to Master analyses the need for organisations to invest in improving their security operations. It identifies the skills analysts must master to...
Caught in limbo: 3 key considerations for unlocking a truly hybrid workforce
At last – Freedom day is finally here! After a year and a half wavering in and out of lockdowns, tiers, and toing and froing from offices and workspaces to home,...
How the pandemic has impacted communication service providers across different vertical markets
The COVID-19 pandemic has had a lasting impact on countries around the world. Even with the successful vaccination roll-out, regions are still moving in and out of lockdowns. As you’d expect,...
LATEST NEWS
The MoD completes its first Bug Bounty programme
The UK Ministry of Defence (MoD) has completed its first Bug Bounty programme. It engaged with 26 ethical hackers and US-based HackerOne to identify...
Mobile video conferencing apps usage rose 150% in the First Half of 2021
As world starts opening up after Covid-19 lockdowns, research from Sensor Tower indicates the use of top mobile video conferencing apps is here to...
Independent Reserve gains in-principle approval from MAS
Cryptocurrency exchange Independent Reserve has received an 'in-principle approval' letter for a Major Payment Institution Licence in Singapore from the Monetary Authority of Singapore...
ATT spots FatalRAT spreading across Telegram
AT&T has spotted a new Remote Access Trojan (RAT) that it has called FatalRAT. The malware is spreading across a range of forums and...
Salesforce to acquire RPA vendor ServiceTrace for MuleSoft
MuleSoft, a Salesforce company, is to acquire Servicetrace. The announcement came in a blog by Brent Hayward, CEO of MuleSoft. Hayward did not disclose...
Pixafy launches solution that enables transactional enterprise sites in 60 days
Pixafy has launched its erpCommerce for NetSuite solution. erpCommerce enables organisations using NetSuite to integrate with Adobe Commerce, supported by Magento to launch a...
NSA advises on how to secure wireless devices in public
The US National Security Agency (NSA) has warned of the risks to wireless devices when used in public. It is more than the usual...
Charles Brett’s Blockchain Catch-up Week 30 (2021)
This is Charles Brett's start-of-the-week Enterprise Times ‘blockchain catch-up’ Week 30. Necessarily it is idiosyncratic and selective.
It is not intended to be comprehensive but...
Unicorn seeks riders and welcomes diversity
Mythical Unicorns only allowed young virgins to capture them. FloQast is a modern Unicorn that has a different approach. Following its recent Series D...
SOCI acquires Brandify to create a powerful digital marketing force
SOCi has acquired Brandify, the industry-leading location-based digital marketing solutions provider that helps brands connect to their customers. Neither party disclosed the terms of...
Cart.com buys Sauceda Industries to provide full-service eCommerce support
Cart.com, an end-to-end eCommerce-as-a-service provider has acquired Sauceda Industries. Sauceda is a 3PL provider committed to providing fulfilment services to eCommerce brands of all...
Access-for-sale ads on dark web marketplaces soar during pandemic
Access-for-sale ads on dark web marketplaces have increased seven-fold over the last year, and the problem is getting worse. The ads offer access to...
Kimble grows Enterprise Advisory Board again
Kimble has continued to increase its Enterprise Advisory Board (EAB), adding five new customers to the ten already on it. The EAB also held...
Instacart announces next-gen fulfilment plan for North American retailers
Instacart has unveiled the first phase of the company’s next-generation fulfilment initiative. The programme is designed to bring automated technology solutions to retailers across...
