Thursday, November 30, 2023
Can continuous improvement improve trust in AI? (Image Credit: Amanda Dalbjörn on Unsplash)

Can continuous improvement improve trust in AI?

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An increasing number of surveys show that there is decreasing trust in AI. Yet, at the same time, organisations are rushing to adopt it as the industry positions it as the...
Inforum Photo by Tyler Kaufman/Getty Images for Infor)

Infor Coleman, what is it and what it will be

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At Inforum Enterprise Times sat down with Rick Rider Senior Director of Product Management at Infor and Mike Kalinowski, Senior Product Manager at Infor to talk about Coleman, the Infor AI...

Dermot O’Kelly talks about Oracle in the UK at Openworld

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Enterprise Times spoke to Dermot O'Kelly, Senior Vice President and Country Leader, UK, Ireland and Israel, Oracle at Oracle Openworld. In this brief podcast he shares his views on how different the...
John Petrie on what's to come for NTT Security (Image Credit: Ian Murphy)

John Petrie on what’s to come for NTT Security

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John Petrie is the CEO for NTT Security of the Americas. Petrie became the CEO in September of 2018. He was previously the Chief Information Security Officers (CISOs) for NTT Security....
Danny Rowark talks about the future for SUSE

Danny Rowark talks about SUSE’s future

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Danny Rowark, Regional Director EMEA West, SUSE talked to Enterprise Times recently about the future for the rapidly expanding company. Micro Focus has invested heavily in SUSE not just in the...
Massimo Cappochia talks about Coleman AI

Massimo Capoccia talks about Coleman AI

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At Infor's Inforum conference in Washington, DC, Infor launched its Coleman Digital Assistant. It is the first of the Coleman AI family products that the company is planning. Enterprise Times sat down...
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What makes a great channel partner?

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In this podcast, Beata Wright, Executive Vice President of global partner ecosystems at Unit4, talks about what it takes to become a great channel partner. Wright has deep experience of running...
Michael Tabron talks SUSE, IBM Power and SAP HANA

Michael Tabron talks SUSE, IBM Power and SAP HANA

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Enterprise Times recently had the opportunity to sit down with Michael Tabron, Senior Marketing Manager, SUSE. He is responsible for the SUSE Linux Enterprise Server and talked to us about the...
Sport Pesa F1 car (c) 2019 IFS at World Conference

IFS drives AI into finance and HR

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Enterprise Times spoke to Steve Treagust, Global Industry Director, Finance, HCM and Strategy at the IFS World Conference in Boston. Enterprise Times asked Treagust about how organisations should approach AI? What...
Is Open Source licensing irretrievably broken?

Is Open Source licensing irretrievably broken?

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Jonathan Ellis is the CTO and Founder of DataStax. At ApacheCon 2019 in Las Vegas, he gave a keynote that will make many in the industry uncomfortable. The focus of that...

LATEST NEWS

Connected Work Image by Gerd Altmann from Pixabay

Planview brings connected work to AWS marketplace

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Planview has taken the opportunity provided by AWS re:Invent to announce that five of its solutions are now available on the AWS Marketplace. This...
BigCommerce (credit image/Pixabay/Dar1930)

BigCommerce customers start critical holiday shopping season with 10% increase in Cyber Week sales

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BigCommerce has reported its customers experienced another year of increased Cyber Week sales. The company reveals what has been another successful start to the...
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

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Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate...
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Why investing in Influencer Marketing could help your brand

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Vamp has published findings from research conducted by Atomik Research. The research looked at the impact of influencer marketing on purchasing decisions. Vamp is...
OpenADR Alliance launches new communications standard OpenADR 3.0 (Image Credit: Markus Spiske on Unsplash)

OpenADR Alliance launches new communications standard OpenADR 3.0

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At Enlit Europe 2023, the OpenADR Alliance launched the latest version of its communication standard, OpenADR 3.0. The new standard is not a complete replacement...
Salesforce (credit image/Pixabay/ElisaRiva)

Salesforce reveals Black Friday sales data

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Salesforce has released data based on its global shopping data from more than 1.5 billion consumers powered by Commerce Cloud. Salesforce estimated that Black...
Anjuna launches Seaglass, a universal confidential computing platform (Image Credit: pete-godfrey-bVYqBfeoE1I-unsplash)

Anjuna launches Seaglass, a universal confidential computing platform

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Anjuna has announced Anjuna Seaglass. It calls it “the first software platform able to create trusted execution environments that are infrastructure and application agnostic."...
Adobe (credit image/Pexels/Andrea Piacquadio)

Adobe say UK shoppers spend £3.45 billion online over Cyber Weekend

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New data from Adobe reveals that after spending £1.04 billion on Black Friday, UK shoppers spent an additional £2.41 billion over the remainder of...
Praxis Labs announces Pivotal Practice (Image Credit: Kenny Eliason on Unsplash)

Praxis Labs announces Pivotal Practice

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Praxis Labs has announced Pivotal Practice. It is built on the latest developments in Generative AI, learning science, and interactive simulations. According to the...
Acquisition agreement. Under CC 3.0 Creator attribution: Nick Youngson - link to - http://nyphotographic.com/

Cyara acquires Qbox, a conversational AI testing solution

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Cyara has acquired QBox, a UK-based start-up with a tool that provides a comprehensive solution for testing conversational AI applications. The acquisition will strengthen...
Couchbase adds Capella columnar service for real-time analytics (Image Credit: getty-images-Ur1VdGufVns-unsplash)

Couchbase adds Capella columnar service for real-time analytics

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Couchbase has announced a new Capella columnar service on Amazon Web Services (AWS). The announcement has come at AWS re:Invent 2023, taking place in Las...
AWS and Precisely expand AWS mainframe modernisation data replication programme (Image Credit: getty-images-GW2l7nMWOGI-unsplash)

AWS and Precisely expand AWS mainframe modernisation data replication programme

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At AWS re:Invent, Precisely has announced it is working with AWS to expand AWS mainframe modernisation data replication with Precisely. It enables customers with...
FullStory (credit image/Pixabay/WOKANDAPIX)

Black Friday: CX teams dealing with ’emergencies and outages’

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Research from FullStory sheds light on the key challenges and contradictions in the world of website and mobile app optimisation. FullStory surveyed 700 digital...
iDenfy and ByNoGame deliver secure sales platform (Image Credit: getty-images-sV_kfdeO-Z4-unsplash)

iDenfy and ByNoGame deliver secure sales platform

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Lithuanian RegTech vendor iDenfy has partnered with Turkey-based ByNoGame to create a secure sales platform for gaming products. The companies claim that iDenfy's verification...