Thursday, November 30, 2023
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How we can secure the UK’s future in the tech race

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Enterprise Times recently published a blog entitled “Silicon Fen or Silicon Fail? Securing the UK’s future in the tech race”, by Rob Nash, founder and MD of 4 Roads. It was...
Pay360 (Credit image/Pixabay/Shutter_Speed)

How digitization is impacting the payments industry

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Digitalisation is impacting all aspects of our lives, particular the way we work, rest and play. It has also become a major disruptive force especially for the payments industry - the...
Where do you start with a data project (Image Credit: Victor Serban on Unsplash)

Where do you start with a data project

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Starting a data project can be a little like finding a needle in a haystack while wearing boxing gloves and being blindfolded. To get a better idea of how to get...
(credit image/Brightpearl)

Why retailers and brands need to sit-up and listen and get scaleable

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There’s a shift in consumer behaviour which is likely to have a massive impact in the way retailers, brands and online merchants engage customers in the future. Brightpearl’s new report, ‘Tis...
Are your APIs enabling your Digital Transformation? Image Credit: (chan lee on Unsplash)

Are your APIs enabling your Digital Transformation?

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Application Programming Languages (APIs) are key to organisations digital transformation projects. Those companies that have successful digital transformation projects end up with a frictionless environment. But for that to happen, the...
Is your Incident Response plan good enough? (Image Credit: Sigmund on Unsplash)

Is your Incident Response plan good enough?

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Incident Response planning is complex but essential for when that cyberattack happens because the odds are increasing that it will happen. The problem for most organisations is that they see this...
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Has Professional Services changed post pandemic?

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Enterprise Times spoke with Mark Robinson, co-founder of Kimble Applications. He has worked in the professional services industry for around 30 years and has seen previous recessions and their impact on...
Active Directory is still a weak point when it comes to security (Image Credit: Studio Republic on Unsplash)

Active Directory is still a weak point when it comes to security

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Active Directory is a prime target for cybercriminals because getting control can give them access to all your corporate assets. Given that, it might seem reasonable that companies are spending a...
Why are businesses adopting low-code? (Image Credit: StockSnap from Pixabay)

Why are businesses adopting low-code?

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Low-code is fast becoming adopted across businesses. It opens the door for developers to deliver code faster and widens the pool of people writing code in the organisation. But what is...
Is it time to rename digital transformation, continuous transformation? (Image Credit: Gerd Altmann from Pixabay )

Is it time to rename digital transformation, continuous transformation?

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Digital transformation has seen organisations reap significant benefits as they redesign their technology stack. However, for many organisations, that digital transformation is still talked about as a one-off. You start, you...

LATEST NEWS

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Planview brings connected work to AWS marketplace

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Planview has taken the opportunity provided by AWS re:Invent to announce that five of its solutions are now available on the AWS Marketplace. This...
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BigCommerce customers start critical holiday shopping season with 10% increase in Cyber Week sales

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BigCommerce has reported its customers experienced another year of increased Cyber Week sales. The company reveals what has been another successful start to the...
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

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Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate...
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Why investing in Influencer Marketing could help your brand

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Vamp has published findings from research conducted by Atomik Research. The research looked at the impact of influencer marketing on purchasing decisions. Vamp is...
OpenADR Alliance launches new communications standard OpenADR 3.0 (Image Credit: Markus Spiske on Unsplash)

OpenADR Alliance launches new communications standard OpenADR 3.0

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At Enlit Europe 2023, the OpenADR Alliance launched the latest version of its communication standard, OpenADR 3.0. The new standard is not a complete replacement...
Salesforce (credit image/Pixabay/ElisaRiva)

Salesforce reveals Black Friday sales data

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Salesforce has released data based on its global shopping data from more than 1.5 billion consumers powered by Commerce Cloud. Salesforce estimated that Black...
Anjuna launches Seaglass, a universal confidential computing platform (Image Credit: pete-godfrey-bVYqBfeoE1I-unsplash)

Anjuna launches Seaglass, a universal confidential computing platform

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Anjuna has announced Anjuna Seaglass. It calls it “the first software platform able to create trusted execution environments that are infrastructure and application agnostic."...
Adobe (credit image/Pexels/Andrea Piacquadio)

Adobe say UK shoppers spend £3.45 billion online over Cyber Weekend

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New data from Adobe reveals that after spending £1.04 billion on Black Friday, UK shoppers spent an additional £2.41 billion over the remainder of...
Praxis Labs announces Pivotal Practice (Image Credit: Kenny Eliason on Unsplash)

Praxis Labs announces Pivotal Practice

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Praxis Labs has announced Pivotal Practice. It is built on the latest developments in Generative AI, learning science, and interactive simulations. According to the...
Acquisition agreement. Under CC 3.0 Creator attribution: Nick Youngson - link to - http://nyphotographic.com/

Cyara acquires Qbox, a conversational AI testing solution

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Cyara has acquired QBox, a UK-based start-up with a tool that provides a comprehensive solution for testing conversational AI applications. The acquisition will strengthen...
Couchbase adds Capella columnar service for real-time analytics (Image Credit: getty-images-Ur1VdGufVns-unsplash)

Couchbase adds Capella columnar service for real-time analytics

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Couchbase has announced a new Capella columnar service on Amazon Web Services (AWS). The announcement has come at AWS re:Invent 2023, taking place in Las...
AWS and Precisely expand AWS mainframe modernisation data replication programme (Image Credit: getty-images-GW2l7nMWOGI-unsplash)

AWS and Precisely expand AWS mainframe modernisation data replication programme

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At AWS re:Invent, Precisely has announced it is working with AWS to expand AWS mainframe modernisation data replication with Precisely. It enables customers with...
FullStory (credit image/Pixabay/WOKANDAPIX)

Black Friday: CX teams dealing with ’emergencies and outages’

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Research from FullStory sheds light on the key challenges and contradictions in the world of website and mobile app optimisation. FullStory surveyed 700 digital...
iDenfy and ByNoGame deliver secure sales platform (Image Credit: getty-images-sV_kfdeO-Z4-unsplash)

iDenfy and ByNoGame deliver secure sales platform

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Lithuanian RegTech vendor iDenfy has partnered with Turkey-based ByNoGame to create a secure sales platform for gaming products. The companies claim that iDenfy's verification...