Sunday, December 3, 2023
Infor use UpgradeX to help Liberty Healthcare Management Inc. into the Infor Cloudsuite Source Pixabay, (C) Darko Stajonovic 2014

Infor UpgradeX takes care

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Companies concerned by ageing applications are being lured away from their legacy applications by the born-in-the-cloud vendors. Infor, aware of this issue, started a program called UpgradeX to help migrate their customers...
SLES for SAP Applications gets SAP endorsement (Image Credit: Gareth Newstead on Unsplash)

SLES for SAP Applications get SAP endorsement

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SUSE Linux Enterprise Server (SLES) for SAP Applications has been awarded SAP’s top certification. The solution, which has been available for years, is now an SAP-endorsed app on the SAP App...
Thomas Di Giacomo and Brent Smithurst talk Cloud Foundry and containers

SUSE’s Thomas Di Giacomo and Brent Smithurst talk Cloud Foundry

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At the Cloud Foundry Summit Europe, Enterprise Times caught up with Thomas Di Giacomo, CTO, SUSE and Brent Smithurst, Global Product Marketing Manager, SUSE. At the event, SUSE announced its involvement...
US Federal building (Source Pixabay/DEZALB under CCO)

Is Disaster recovery becoming a commodity?

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The Office of the Comptroller of the Currency (OCC) has chosen CenturyLink Inc to provide its disaster recovery services for the next year. The contract is for a single year but...
Are you in time to implement your digital supply chain project? Image Credit Freeimages.com/Piotr Kozlowski

Digital Supply chain, are you out of time?

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A recent study by Capgemini consulting and GTNexus (registration required) has revealed some interesting insights into the state of the digital supply chain. Entitled “The Current and Future State of Digital...
(c) 2012 Image credit PIxabay/PublicDomainPictures

SuiteCRM picks Hutchinson Networks for hosting

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Sales Agility has announced that Hutchinson Networks will become the hosting provider for SuiteCRM. This brings together two expanding Scottish companies to deliver a CRM solution across the globe. The deal is...
Foundry molten metal Image credit pixabay/skeeze

Cloud Foundry announces new Kubernetes projects 

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At Cloud Foundry Europe 2018 the company has announced two new container projects. Eirini and CF Containerization have both been approved by different Cloud Foundry PRMCs (Project Management Committees). PMCs are...
Unit4 head office in Utrecht (Image credit Unit4) (c) 2016 Unit4

Unit4 boosted by Jeremy Roche CPO role

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Unit4 has announced that Jeremy Roche, former CEO of FinancialForce will rejoin the senior management team as Chief Product Officer. He takes over from Ivo Totev who is stepping down from...
Mirantis and UCloud launch UMCloud

Accelerating China’s adoption of OpenStack

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Mirantis and UCloud, China's largest private OpenStack provider, have formed a new company UMCloud to drive OpenStack adoption in China and to expand in the US. This is an ambitious move for...
CenturyLink Cloud comes to Sydney Australia Source : FreeImages.com/vswatson-37452

CenturyLink Cloud comes to Australia

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CenturyLink is joining the surge of companies expanding in Australia by announcing the opening of its first CenturyLink cloud node in Sydney. Telsyte forecasted in a report last year that the...

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IBM mainframe Image credit pixabay/skeeze

BMC announces zAdviser Enterprise to confirm commitment to mainframe

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BMC has announced the release of two new products to support mainframe customers on their mainframe modernisation journey. They are the BMC AMI zAdviser Enterprise solution...
NOYB hits Meta with GDPR complaint over Pay or Okay (Image Credit: Georg Molterer)

NOYB hits Meta with GDPR complaint over Pay or Okay

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Privacy group NOYB has hit Meta with yet another GDPR complaint. This time, it has highlighted the social media giant's latest attempt to get...
MangoApps TinyTake platform

Not so Tiny any more, as MangoApps relaunches TinyTake

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MangoApps has relaunched TinyTake. Once a screen capture & video recording software for Microsoft Windows & Mac, it has now re-emerged as a complete...
Bulk email using mail merge in Word - Image by Gerd Altmann from Pixabay

Personalised Bulk emails using Mail Merge in Word

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Use Mail merge to email for bulk contact lists with extra items specific to each.
Connected Work Image by Gerd Altmann from Pixabay

Planview brings connected work to AWS marketplace

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Planview has taken the opportunity provided by AWS re:Invent to announce that five of its solutions are now available on the AWS Marketplace. This...
BigCommerce (credit image/Pixabay/Dar1930)

BigCommerce customers start critical holiday shopping season with 10% increase in Cyber Week sales

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BigCommerce has reported its customers experienced another year of increased Cyber Week sales. The company reveals what has been another successful start to the...
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

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Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate...
Influencer girl - Image by Alexandra_Koch from Pixabay

Why investing in Influencer Marketing could help your brand

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Vamp has published findings from research conducted by Atomik Research. The research looked at the impact of influencer marketing on purchasing decisions. Vamp is...
OpenADR Alliance launches new communications standard OpenADR 3.0 (Image Credit: Markus Spiske on Unsplash)

OpenADR Alliance launches new communications standard OpenADR 3.0

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At Enlit Europe 2023, the OpenADR Alliance launched the latest version of its communication standard, OpenADR 3.0. The new standard is not a complete replacement...
Salesforce (credit image/Pixabay/ElisaRiva)

Salesforce reveals Black Friday sales data

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Salesforce has released data based on its global shopping data from more than 1.5 billion consumers powered by Commerce Cloud. Salesforce estimated that Black...
Anjuna launches Seaglass, a universal confidential computing platform (Image Credit: pete-godfrey-bVYqBfeoE1I-unsplash)

Anjuna launches Seaglass, a universal confidential computing platform

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Anjuna has announced Anjuna Seaglass. It calls it “the first software platform able to create trusted execution environments that are infrastructure and application agnostic."...
Adobe (credit image/Pexels/Andrea Piacquadio)

Adobe say UK shoppers spend £3.45 billion online over Cyber Weekend

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New data from Adobe reveals that after spending £1.04 billion on Black Friday, UK shoppers spent an additional £2.41 billion over the remainder of...
Praxis Labs announces Pivotal Practice (Image Credit: Kenny Eliason on Unsplash)

Praxis Labs announces Pivotal Practice

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Praxis Labs has announced Pivotal Practice. It is built on the latest developments in Generative AI, learning science, and interactive simulations. According to the...
Acquisition agreement. Under CC 3.0 Creator attribution: Nick Youngson - link to - http://nyphotographic.com/

Cyara acquires Qbox, a conversational AI testing solution

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Cyara has acquired QBox, a UK-based start-up with a tool that provides a comprehensive solution for testing conversational AI applications. The acquisition will strengthen...