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Zendesk completes Tymeshift acquisition
Zendesk Inc has completed the acquisition of Tymeshift, one of its ecosystem partners. The Tymeshift workforce management (WFM) solution was built specifically for Zendesk...
Zendesk and Momentive merge tech with GetFeedback
Momentive, the firm once known as SurveyMonkey, has added a bi-directional integration to Zendesk for its GetFeedback solution. The solution is available on the...
Facebook Messaging solutions tie into Zendesk
Zendesk has partnered with WhatsApp to enable clients using its CRM solution to engage with their customers directly. The new functionality enables agents to...
Zendesk to deliver real-time support and sales analytics
Zendesk has announced Zendesk Explore Enterprise. Zendesk Explore was first launched in 2016. The Enterprise level brings a new level of sophistication to the...
ZenDesk predicts flat growth as virus kicks in.
Zendesk has announced another solid quarter of growth for Q1 2020 ending 31st March. It increased revenue year over year by 31% to $237.5...
Zendesk brings Suites to market
Zendesk has announced updated solutions for Support and Sales organisations. The announcement was going to be made at Relate, its annual user conference. However,...
Zendesk launches new products for customer engagement
Zendesk has announced two new platform capabilities to enhance customer engagement. The first is Gather, a community forum designed to provide guided assistance to...
Zendesk enables WhatsApp usage
Zendesk has integrated its customer service solution with WhatsApp using the WhatsApp Business API Connector. It will enable users to seamlessly communicate using WhatsApp...
A French revolution inspired by Zendesk
At Zendesk Showcase in London, Enterprise Times had the chance to talk to Grégoire Leclercq, Directeur Général Adjoint (Deputy Managing Director), EBP Accounting Software....
Zendesk Showcases AI, new UI and the importance of Guacamole
At Zendesk Showcase in London, Mikkel Svane, Zendesk’s Founder and CEO announced on stage several enhancements to the Zendesk solutions. Zendesk is a powerful...