Wednesday, December 6, 2023
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Infor signs up Sweden’s largest grocery retailer

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Infor has announced that ICA Sweden, part of ICA Gruppen, has selected Infor CloudSuite Distribution Enterprise. The Swedish firm, part of the ICA Gruppen, has a market share of 36%, with...
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Sage launches Construction Management in Canada

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Sage announced the launch of Sage Construction Management in Canada. Previously available in the United States, Sage Construction Management is a complete solution that handles the end-to-end processes of construction management....
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Planview brings connected work to AWS marketplace

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Planview has taken the opportunity provided by AWS re:Invent to announce that five of its solutions are now available on the AWS Marketplace. This week has seen several firms announce their...
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BigCommerce customers start critical holiday shopping season with 10% increase in Cyber Week sales

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BigCommerce has reported its customers experienced another year of increased Cyber Week sales. The company reveals what has been another successful start to the holiday shopping season for the retail industry....
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

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Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate data from on-premises systems to AWS in...
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Why investing in Influencer Marketing could help your brand

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Vamp has published findings from research conducted by Atomik Research. The research looked at the impact of influencer marketing on purchasing decisions. Vamp is an Influencer Marketing platform that helps organisations...
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A conversation with DataArt

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Enterprise Times recently spoke with Dmitry Bagrov, UK MD of DataArt. Founded in New York  in 1997, the company has grown steadily. In 2007 it opened two R&D offices in Ukraine,...
OpenADR Alliance launches new communications standard OpenADR 3.0 (Image Credit: Markus Spiske on Unsplash)

OpenADR Alliance launches new communications standard OpenADR 3.0

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At Enlit Europe 2023, the OpenADR Alliance launched the latest version of its communication standard, OpenADR 3.0. The new standard is not a complete replacement for everything in earlier versions, such as...
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Salesforce reveals Black Friday sales data

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Salesforce has released data based on its global shopping data from more than 1.5 billion consumers powered by Commerce Cloud. Salesforce estimated that Black Friday online sales increased by 9% to...
Xero Avalara Auto Sales Tax

Xero enhances Sales Tax capability with Avalara

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Sales tax in the US can be complex, with different rates across sectors and various levels of government. Xero has partnered with Avalara to address this complexity and ensure organisations are...

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Francisco Partners completes Blancco acquisition (Image Credit: Christopher Bill on Unsplash)

Francisco Partners completes Blancco acquisition

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Francisco Partners has completed its all-cash acquisition of Blancco Technology Group. The acquisition saw Blancco shares priced at 223 pence per share, costing Francisco Partners...
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Mine takes $30 million in Series B funding to grow US business

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Mine, the data privacy platform that enables people to discover and control their personal data online, has announced a $30 million Series B funding...
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Are organisations ready for Automation, as deployments ramp up

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Digitate has published a new report that studies IT leaders' automation goals and roadmaps. AI and Automation: Laying the foundation for the autonomous enterprise...
BMC Adds Generative AI to its Service Management solution (Image Credit: getty-images-gxaXZfDDrGA-unsplash)

BMC adds Generative AI to its Service Management solution

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At BMC Connect, 2023 in London, BMC has added generative AI, low code/no code development and contextual tooling to its BMC Helix Service Management...
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The importance of Why in starting a new venture

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This is the 63rd in a series of business tips from industry leaders that Enterprise Times has interviewed. Enterprise Times recently spoke to Dmitry Bagrov,...
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Codeless Platforms releases Amazon Connector v1.0 for Amazon Seller Central integration

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Codeless Platforms has released its Amazon Connector v1.0 providing a straightforward way of connecting Amazon Seller Central with third-party systems. The solution is managed...
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Consumer trends data reveals UK shoppers go harder for Black Friday than US buyers

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Distil.ai has crunched Black Friday/Cyber Monday (BFCM) weekend data and shared its findings for the UK and US markets. The data gives an insight...
Orange Cyberdefense reports cyber extortion up by 46% worldwide in 2023 (Image Credit: Nikita Pavlov on Unsplash)

Orange Cyberdefense reports cyber extortion up by 46% worldwide in 2023

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Orange Cyberdefense has released its Security Navigator 2024 report (registration required). At 91 pages, it is not a quick or easy read. It delivers...
Egress adds advanced graymail detection to its cloud security offering (Image Credit: Brett Jordan on Unsplash)

Egress adds advanced graymail detection to its cloud security offering

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Egress has added advanced graymail detection capabilities to its cloud security offering.  It is part of Egress Defend, and integrates into customers’ Microsoft 365...
Austal USA suffers ransomware attack (Image Credit: Austal USA)

Austal USA suffers ransomware attack

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Austal USA has become the latest victim of the newly emerged Hunters International cybercrime gang. News of the attack first broke on the dark...
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BMC announces zAdviser Enterprise to confirm commitment to mainframe

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BMC has announced the release of two new products to support mainframe customers on their mainframe modernisation journey. They are the BMC AMI zAdviser Enterprise solution...
NOYB hits Meta with GDPR complaint over Pay or Okay (Image Credit: Georg Molterer)

NOYB hits Meta with GDPR complaint over Pay or Okay

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Privacy group NOYB has hit Meta with yet another GDPR complaint. This time, it has highlighted the social media giant's latest attempt to get...
MangoApps TinyTake platform

Not so Tiny any more, as MangoApps relaunches TinyTake

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MangoApps has relaunched TinyTake. Once a screen capture & video recording software for Microsoft Windows & Mac, it has now re-emerged as a complete...
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Personalised Bulk emails using Mail Merge in Word

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Use Mail merge to email for bulk contact lists with extra items specific to each.