In April 2022, the Curator Hotel & Resort Collection (“Curator”) announced that it had partnered with Infor, Oracle and Stayntouch Solutions to provide Curator member hotels access to leading cloud-based property management systems (PMS).
Infor has announced that Noble House Hotels & Resorts, one of the Curator brands, has selected and started to deploy the Infor Hospitality Management Solution (HMS) for its property management system (PMS) of record. The project has seen a successful rollout at ten of its properties, with another 12 scheduled for 2024. The chain has 24 hotels and resorts listed on its website. Presumably, the final two will be rolled out in 2025.
The change will see the hotels deploy a modern cloud-based solution that will help the organisations to unify and refine operations. It will help deliver superior guest experiences as the hotelier seeks to bring unexpected delights to guests with its hand-selected portfolio of resorts.
The decision to move to Infor was taken after a review of its existing PMS solutions. It believed that Infor would provide the organisations with customer support, scalability, and an industry-specific functionality. This functionality would enable the resort to maintain and improve the customer experience.
The cloud-based platform would provide a central hub for users. This hub will be accessible from any location. It will provide the management with a view of its data from across the organisation.
James Colee, CEO of Noble House Hotels & Resorts, commented, “Each of our Noble House properties are meticulously designed to pair boutique local charm with consistent high service and comfort standards. By modernizing our software platform and eliminating or reducing manual administrative tasks, our team is able to put more focus on providing exceptional service for our guests.
“Infor was the right partner for us to standardize back-end business processes across our portfolio because they understand where the industry is going, our plans for the future, and our goal to make daily tasks automatic, so we can continue curating authentic experiences for our guests in some of the most popular travel destinations.”
It is unclear whether this was a competitive bid that Infor won against Oracle and Stayntouch. But the April 2022 announcement would indicate that it is. Noble House clearly felt that the Infor solution met its requirements better than others.
Infor HMS allows hospitality organisations to streamline their operations. With the knowledge that it is cloud-based, secure and has mobile capability. These mobile options enable both guest check-in and housekeeping features allowing the front desk to quickly see when rooms become available.
The solution also includes options such as revenue management, point-of-sale (POS) and business intelligence (BI) tools. It is unclear whether Noble House will replace the Revinate marketing platform it deployed during COVID. The group has used the Revinate platform for over a decade, and Infor is an enterprise partner. So they will likely continue to use the guest experience platform.
Joe Vargas, Infor Hospitality Senior Vice President and General Manager, commented, “Consistency of back-end operations is the key to success when managing multiple properties that each boast unique experiences and offer different elements for guests’ enjoyment. Infor Hospitality delivers the tools our customers need to have visibility into key processes and make more confident business decisions in real time.
“The hospitality industry is exciting because it is fast paced, fast growing, and constantly evolving. But with this growth comes competition and data-driven challenges that can only be overcome with modern solutions. Infor’s partnership with Noble House Hotels & Resorts will help the organization continue to evolve, manage rising costs, and navigate changing guests demands, while simultaneously supporting its internal teams so they can focus on providing memorable interactions.”
Enterprise Times: What does this mean
Another significant win for Infor in the hospitality market, Noble House is a significant win at the top end of the market. It demonstrates that Infor’s functionality is one of the best. While the group did not reveal why they didn’t select Oracle or Stayntouch, it would be a surprise if they weren’t considered.
With nearly half of the hotels already complete, the group should successfully complete the rest of the project. It will then be a very useful showcase for the Infor platform if Noble House are happy to share their experiences. For Infor, it will also provide a strong learning curve for migrating from the various legacy applications the group has in place. Making it easier to achieve in future projects.