XY Retail has launched its latest product, an advanced Order Management System (OMS) that comes fully pre-integrated with the XY Point of Sale (POS) and clientele solutions. The company says the new solution is in response to evolving retailer needs. XY Retail has engineered a comprehensive OMS that streamlines order processing. It also works seamlessly with the existing XY POS and Clientele systems. This integrated approach marks a significant leap forward in providing retailers with a unified platform to enhance operational efficiency, customer engagement, and overall business performance.
The XY Retail OMS offers:
- End-to-end integration: The XY OMS is integrated into the fabric of the XY POS and Clienteling systems, fostering a holistic retail ecosystem. The company says the end-to-end integration ensures a fluid and synchronized customer experience across all touchpoints.
- Effortless order processing: With a user-friendly interface, the OMS simplifies and accelerates order management, from initiation to fulfilment. Retailers can now seamlessly track and fulfil customer orders with precision.
- Real-time inventory visibility: Leveraging the synergy with the XY POS, the OMS provides real-time visibility into inventory levels. This empowers retailers to optimise stock, minimise overstock or stockouts, and enhance overall inventory management.
- Clientele enhancement: The integrated OMS elevates the clientele experience by consolidating customer information from POS transactions and order history. Sales associates can access a comprehensive view of customer interactions, preferences, and purchase history, enabling personalised and targeted engagement.
- Data-driven decision-making: Harnessing the power of interconnected systems, the XY Retail OMS enables data-driven decision-making. Retailers can gain valuable insights into customer behaviour, inventory trends, and sales performance, facilitating strategic planning and business growth.
According to Susan Jeffers, CEO of XY Retail, “We’re excited to introduce our integrated Order Management System. This marks a significant step in advancing retail operations. By seamlessly merging order management with our POS and Clientele systems, we provide retailers with a powerful tool to navigate the complexities of modern commerce efficiently and strategically. This integration underscores our commitment to delivering innovative solutions, enhancing operational efficiency. It empowers our clients to stay ahead in a dynamic industry.”
Enterprise Times: What this means for businesses.
Luxury retailers, like all other retail sectors have to seriously pay attention to their customer experience. They cannot afford to annoy or irritate consumers, especially during the order management experience in the customer journey. Hence why niche companies like XY Retail will put in the effort to evolve and finesse their order management systems.
The company says it was developed in response to client demand and the evolving needs of retailers. Inevitably, this is likely to be the case. However, it never hurts a company like XY Retail to take further steps down the road towards unified commerce. The most effective way to entrench relationships with retail customers, and a base to build new product functionality. A smart move on the part of XY Retail.
