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eCommerce

Black Friday: CX teams dealing with ’emergencies and outages’

Roy Edwards - 0
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eCommerce

Elastic Path partners with Twilio to streamline personalized commerce experiences

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eCommerce

New report reveals why eCommerce thrives while traditional retail struggles

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eCommerce

Two-thirds of Brits drop online account or service when faced with...

Roy Edwards - 0
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eCommerce

Payment provider develops consumer-based commerce solution

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Forter (credit image/Pixabay/Gerd Altmann)
eCommerce

Four key tips for brands looking to create trust in the...

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eCommerce

Retail and eCommerce news from the week beginning 9 October 2023

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eCommerce

The importance of being earnest – building trust in eCommerce

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eCommerce

Forter publishes report highlighting consumer’s “trust premium”

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eCommerce

Mirakl and Havas form global partnership to accelerate eCommerce and retail...

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LATEST NEWS

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BMC announces zAdviser Enterprise to confirm commitment to mainframe

Business Ian Murphy - 0
BMC has announced the release of two new products to support mainframe customers on their mainframe modernisation journey. They are the BMC AMI zAdviser Enterprise solution...
NOYB hits Meta with GDPR complaint over Pay or Okay (Image Credit: Georg Molterer)

NOYB hits Meta with GDPR complaint over Pay or Okay

Business Ian Murphy - 0
Privacy group NOYB has hit Meta with yet another GDPR complaint. This time, it has highlighted the social media giant's latest attempt to get...
MangoApps TinyTake platform

Not so Tiny any more, as MangoApps relaunches TinyTake

Business Steve Brooks - 0
MangoApps has relaunched TinyTake. Once a screen capture & video recording software for Microsoft Windows & Mac, it has now re-emerged as a complete...
Bulk email using mail merge in Word - Image by Gerd Altmann from Pixabay

Personalised Bulk emails using Mail Merge in Word

Tips Krys Murphy - 0
Use Mail merge to email for bulk contact lists with extra items specific to each.
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Planview brings connected work to AWS marketplace

Latest News Steve Brooks - 0
Planview has taken the opportunity provided by AWS re:Invent to announce that five of its solutions are now available on the AWS Marketplace. This...
BigCommerce (credit image/Pixabay/Dar1930)

BigCommerce customers start critical holiday shopping season with 10% increase in Cyber Week sales

eCommerce Roy Edwards - 0
BigCommerce has reported its customers experienced another year of increased Cyber Week sales. The company reveals what has been another successful start to the...
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

Analytics Ian Murphy - 0
Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate...
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Why investing in Influencer Marketing could help your brand

Business Steve Brooks - 0
Vamp has published findings from research conducted by Atomik Research. The research looked at the impact of influencer marketing on purchasing decisions. Vamp is...
OpenADR Alliance launches new communications standard OpenADR 3.0 (Image Credit: Markus Spiske on Unsplash)

OpenADR Alliance launches new communications standard OpenADR 3.0

Business Ian Murphy - 0
At Enlit Europe 2023, the OpenADR Alliance launched the latest version of its communication standard, OpenADR 3.0. The new standard is not a complete replacement...
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Salesforce reveals Black Friday sales data

eCommerce Roy Edwards - 0
Salesforce has released data based on its global shopping data from more than 1.5 billion consumers powered by Commerce Cloud. Salesforce estimated that Black...
Anjuna launches Seaglass, a universal confidential computing platform (Image Credit: pete-godfrey-bVYqBfeoE1I-unsplash)

Anjuna launches Seaglass, a universal confidential computing platform

Cloud Computing Ian Murphy - 0
Anjuna has announced Anjuna Seaglass. It calls it “the first software platform able to create trusted execution environments that are infrastructure and application agnostic."...
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Adobe say UK shoppers spend £3.45 billion online over Cyber Weekend

eCommerce Roy Edwards - 0
New data from Adobe reveals that after spending £1.04 billion on Black Friday, UK shoppers spent an additional £2.41 billion over the remainder of...
Praxis Labs announces Pivotal Practice (Image Credit: Kenny Eliason on Unsplash)

Praxis Labs announces Pivotal Practice

AI Ian Murphy - 0
Praxis Labs has announced Pivotal Practice. It is built on the latest developments in Generative AI, learning science, and interactive simulations. According to the...
Acquisition agreement. Under CC 3.0 Creator attribution: Nick Youngson - link to - http://nyphotographic.com/

Cyara acquires Qbox, a conversational AI testing solution

AI Steve Brooks - 0
Cyara has acquired QBox, a UK-based start-up with a tool that provides a comprehensive solution for testing conversational AI applications. The acquisition will strengthen...

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