Retail and eCommerce highlights this week include: Infosys launches the live operations platform in collaboration with ServiceNow to boost customer experience for telecom providers. THG Ingenuity and BigCommerce to form strategy commercial alliance in commitment to supporting brand and digital transformation. Integration between ShipStation and Mirakl Connect ecosystem facilitates scalable, efficient order imports and shipment processing on marketplace and dropship platforms. ESW’s global direct-to-consumer (DTC) eCommerce solution is now available via commercetools Marketplace. ESW enables commercetools’ merchants to rapidly deploy hyper-localised DTC customer experiences across 200 global markets. NetSuite helps athleisure brand Gym+Coffee centralise and automate operations with an integrated business system.
Infosys launches the live operations platform in collaboration with ServiceNow
Infosys has collaborated with ServiceNow to launch the Infosys Live Operations platform, aimed at enhancing customer experiences for telecom providers. Infosys leveraged ServiceNow technology to build Infosys Live Operations, which seamlessly integrates with legacy and digital environments to simplify business operations by application rationalization and technology stack optimization. As part of Infosys Cobalt, a set of services, solutions, and platforms for enterprises to accelerate their cloud journey, Infosys Live Operations will help telecom service providers reduce time-to-market and make feature-rich products. The platform aims to deliver up to 95% improvement in operational efficiency, a 10-20% increase in quality of service and experience, and a 40% reduction in operational costs.
Infosys supports BT Group’s work with ServiceNow and has delivered multiple key projects in the past, using a range of different ServiceNow products and capabilities.
THG Ingenuity and BigCommerce to form strategic alliance
THG Ingenuity, the complete commerce division of THG plc, has formed a new strategic commercial alliance with BigCommerce. The alliance would see collaboration between the two eCommerce organisations to develop a solution that aims to give brands the opportunity to utilise BigCommerce’s trusted enterprise eCommerce platform. In addition to THG Ingenuity’s extensive proprietary back-end commerce capabilities, including order management, fraud and customer services solutions, automation including Autostore and global courier platform. Together THG Ingenuity and BigCommerce intend to develop a solution that will enable brands to create and implement flexible and frictionless customer journeys that can be scaled in line with business goals and global growth ambitions.
Through this alliance, THG Ingenuity and BigCommerce could complement their strengths in capabilities and geographic reach. This is expected to give brands the widest breadth and depth of capabilities.
THG Ingenuity and BigCommerce are also actively engaged in talks about potential further collaboration, including combining industry-leading solutions from THG Ingenuity and BigCommerce platforms to further extend each offering, as well as enhancing omnichannel selling via leading feed management solution Feedonomics.
ShipStation announces new partnership with Mirakl to deliver shipping processes on marketplaces
ShipStation has announced a partnership with Mirakl, the leading SaaS solution to support eCommerce growth. The partnership will integrate ShipStation into the Mirakl Connect ecosystem. This grants merchants access to enhanced shipping processes on the world’s leading marketplaces.
Merchants in the Mirakl Connect ecosystem can now easily access ShipStation through direct integration. ShipStation merchants can access Mirakl Connect, the industry’s largest ecosystem of high-quality, vetted global brands and marketplace partners. Within the ecosystem, ShipStation merchants get access to Mirakl’s 350+ marketplace channels and selling tools. In addition to the ability to seamlessly retrieve and print order labels through their ShipStation accounts. As a result, merchants are better equipped to build and grow their multi-marketplace businesses. Marketplace operators can provide better customer experiences thanks to accurate, real-time shipping updates.
ESW named as commercetools technology partner
ESW, the global direct-to-consumer (DTC) eCommerce leader, has become a solution partner to commercetools. Now commercetools’ retail clients can access ESW’s suite of solutions through the commercetools Marketplace. Everything needed for DTC cross-border expansion can be integrated in as little as four weeks. From compliance, data security, fraud protection, taxes and tariffs to checkout, delivery, returns, customer service and demand generation.
ESW, whose brand partners include American Eagle Outfitters, Michael Malul London, and Movado, supports commercetools merchants at every stage of their global growth. The company leverages its deep understanding of local markets to create unique DTC opportunities that drive customer lifetime value. Brands maintain control over every aspect of their experience, from their data to the look and feel of their eCommerce sites to their content, catalogue, payments, fulfilment, and delivery and returns experience.
Gym+Coffee Strengthens Omnichannel Business Operations
Gym+Coffee, Ireland’s largest athleisure brand, has strengthened its omnichannel business operations by implementing Oracle NetSuite to support its rapid growth. Excellent Zephyr, a system implementation and integration service provider for retailers and a NetSuite Solution Provider partner, led the implementation in collaboration with Patchworks, an iPaaS platform provider.
Gym+Coffee was founded in 2017 by three friends on a mission to create high-quality athletic clothing. The brand, which is proudly designed in Ireland and backed by shareholders including One Direction star Niall Horan and rugby legend Brian O’Driscoll, has increased sales 15-fold over the last five years and now operates 10 retail stores in Ireland and the UK and a growing online presence. To pursue further growth across Europe, Gym+Coffee secured an additional €17 million in funding in 2022. With the funding secured and ambitious growth objectives, the Gym+Coffee team selected NetSuite, with implementation support from Excellent Zephyr and Patchworks, to help improve visibility across their business and increase operational efficiency.
With NetSuite, Gym+Coffee has been able to centralise its operational and financial processes. This has helped Gym+Coffee streamline data management, save time and resources, and better serve its customers. During the implementation, Excellent Zephyr enlisted the help of eCommerce integration provider, Patchworks, to connect Gym+Coffee’s internal systems with NetSuite and build reliable integration points between eCommerce sites, point-of-sale (POS), and third-party logistics (3PL) providers. This integration helped create omnichannel efficiencies and elevate customer experience.
