Trinity Salesforce MuleSoft Tableau (c) 2020 SalesforceSalesforce, in combination with MuleSoft and Tableau, has launched a new data hub and developer platform to help organisations move to a new normal after the COVID-19 lockdown. This initiative builds on the Work.com platform that Salesforce announced earlier this month.

Tableau COVID-19 data Hub

The interactive Tableau COVID-19 data Hub provides statistical information about the current spread and containment of coronavirus. It contains visualisations of data from across the globe, covering both government and healthcare information. It also brings data together from different sources such as The New York Times, EUCDC, NHS and the COVID Tracking Project into a single view. Organisations can access this public data using APIs to help inform their own decisions when integrated with their own data sets.

The breadth of data is impressive. That Tableau has combined these disparate sources into a single source will be very useful for customers and government alike. An example is the data pulled together by Christian Felix and originally published on www.visualpathos.com. It shows the rates of change of coronavirus cases across the US down to city level. It aims to indicate a possible if disjointed, path to reopening the US. There are visualisations for several other countries in detail, as well as global information.

Developers can access the source data using the Mulesoft Anypoint Exchange, and also within Tableau Public. Salesforce has partnered with Akamai, the intelligent edge platform to help secure and serve API requests from around the world.

Crisis Response Developer Portal

The second initiative launched is the Crisis Response Developer Portal. It provides developers with curated COVID-19 related resources. This includes the APIs and data models for the COVID-19 Data Platform. It will consist of the API’s for other COVID-19 related solutions curated by Salesforce. While it is not yet clear what resources will become available, there are clues on the Work.com site. It may include APIs for:

  • Contact Tracing
  • Employee Wellness Assessments
  • Shift Management and Planning
  • Volunteer and Grants Management

There are also resources available on the MuleSoft Anypoint Exchange. Additional content will be available on the new platform from partner organisations. Featured partners on the Work.com site include:

No link for the new Crisis Response Developer Portal seems available yet, though the article will be updated when it is received.

Enterprise Times: What does this mean

Salesforce and its subsidiaries Tableau and MuleSoft are expending a huge amount of energy in helping businesses return to work. They are doing so in an open way that enables both customers and non-customers to leverage the available information and assets. Importantly, it is also not making a single announcement that may help a minority of customers and/or prospects but is looking at the problem more holistically. It is also leveraging all the solutions in its broad arsenal to deliver information across the globe.

Simon Parmett, CEO, MuleSoft
Simon Parmett, CEO, MuleSoft

Simon Parmett, CEO, MuleSoft commented: “MuleSoft stands committed to our customers and partners who are leading through the crisis with speed and agility and building foundations for the future. MuleSoft is here to help customers adapt and lead through change as they create a more responsive, resilient, and efficient organization.”

As a result, organisations, including Salesforce, can better determine where, when and how they will return to work. There are more announcements due in the coming weeks based on the information available on the Work.com site. Now, organisations and especially multinational organisations have a source of information and a platform that they can use to gauge their policies. In the long term, this is a good strategy by Salesforce. It may draw more customers to them, and it is likely to increase the loyalty of its existing customer base.

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