Infor announced today that it has integrated its CRM solution with LinkedIn Sales Navigator. It was one of several announcements during the Inforum keynote. Infor has been quiet about its CRM product in recent years. This seems to be changing this year. Infor also announced a new AI platform, Coleman that will integrate with its…
Airbus, one of the top two providers of aeronautics, space and related services, has chosen Salesforce Einstein. This will provide a smart CRM platform. Salesforce Einstein‘s artificial intelligence will deliver predictive and personalized customer experiences for the aviation giant. “Airbus is a terrific example of a company that’s putting the customer in the center of…
Enterprise Times sat down with Andy Fawcett at the FinancialForce Community Live event in Las Vegas recently. We spoke about the importance of API’s to FinancialForce. He also spoke about the new era of Wave analytics that FinancialForce is about to bring to the market along with Einstein and Watson. With the news about ADP…
Salesforce has announced two new features for Salesforce Health Cloud. It adds to the three announced in February. Salesforce is extending its CRM solution to deliver a complete business solution for healthcare organisations. The latest features are named Health Cloud Empower and Concurrent Care Plans. The former enables healthcare professionals to carry out tasks such as viewing care…
Expensify has announced that it has deepened its integration with FinancialForce. The automation of expenses is one of the most important things for professional services organisations. Not only does it deliver considerable time saving but also improves the time to recovery of the costs. The integration between the two cloud software solutions is a two…
Rootstock has announced the release of RootScan, an app that complements its ERP solution. The app will run on any iOS enabled device although it does not appear to be available yet from the UK iTunes store. Inventory management at its heart Mobile devices have delivered increased efficiencies in the warehouse. One of Rootstock’s own…
By 2021, the AI impact on CRM could increase global business revenues by US$1.1T claims a new Salesforce-commissioned study. The study estimates the global market for AI in CRM will jump, from US$7.9B in 2016 to US$46.3B by 2021. AI-powered CRM activities will, allegedly, drive new efficiencies in how companies sell, service, and market.…
Intacct has announced that Church Community Builder has selected their ERP software to replace Intuit Quickbooks. Church Community Builder has grown substantially since its founding in 1999. It found that it had outgrown Intuit Quickbooks and needed to find a more sophisticated solution to run the business. The company supports more than 5,000 churches across…
Chuck Berger is Kenandy’s Chief Executive Officer. Prior to joining Kenandy, Berger was the president and CEO of Extreme Networks, a leading provider of high-performance networking solutions. Before joining Extreme, Berger served as CEO of both large and midsize companies including ParAccel, DVDPlay, Nuance Communications, Vicinity Corporation, AdForce, and Radius. He also held executive positions in sales,…
We spoke to Lori Ellsworth at Community Live in London, the FinancialForce user conference in the UK. Lori Ellsworth spoke about how the product service economy is impacting professional services organisations. How analytics will help professional services organisations and how professional services automation is evolving. Where are FinancialForce going with Einstein and IBM Watson. Finally…