Tags: analytics

IBV report looks at reducing warranty costs

The IBM Institute for Business Value (IBV) has published a study focusing on reducing the costs of warranty management. Entitled Powering Warranty Reinvention, the study says that warranties are not just something to be bundled with products. Instead, electronics companies should see them as a differentiator. In order to do that they need effective warranty…

Has IFS opened up American Airlines with PSA win?

The IFS Aerospace and Defence unit has announced its first win since the acquisition of MXI technologies. It the first for the newly reformed IFS A&D division. They have won a deal with PSA Airlines (PSA), a wholly owned subsidiary of American Airlines. PSA operates several full maintenance hangers across the US including the recently opened Greenfield-Spartanburg. Its other…

Oracle makes two acquisitions

Oracle has announced two acquisitions. The two companies are Moat, a digital measurement cloud company and Wercker who provide a container-centric and cloud-native automation platform. Moat analytics Founded in 2007 by brothers Noah and Jonah Goodhart as well Michael Walrath, Moat provides marketing data analytics. Under the terms of the agreement Moat will remain as…

Will Watson become your service desk?

IBM has announced that it is integrating Watson to service desks. It is offering the cognitive computing solution as a service to clients called IBM’s Workplace Support Service with Watson. Its intention it to bring the power of cognitive computing to handle the majority of support tickets once it is integrated into other automated helpdesk functionality.…

Sage buys Compass for SME ecommerce analytics

Sage has announced that it has reached an agreement to acquire Compass. Based in San Francisco Compass provides dashboards with automated management reports and benchmarks for small and medium sized online businesses. With more than 34,000 signed up customers, it helps track business performance across both ecommerce platforms and marketing initiatives. Benchmarks provide companies with the…

A conversation with Epicor about strategy and technology

Last year several ERP companies were acquired, ushering in a new dawn for some major brands in the mid-market. Oracle bought NetSuite, IFS completed their move to private equity ownership and Epicor was purchased by KKR. Enterprise Times caught up with Robert Sinfield, Director Global Portfolio Marketing – Market and Competitive Strategy and Terri Pruett…

Personalisation or Privacy, the big question for retail

Oracle has announced its findings from Oracle retail 2025, while the poll was relatively small, 709 consumers, it raised some interesting findings. Unfortunately, there is no demographic information yet available but this is a recent survey. It was completed in February 2016. Mike Webster, Senior Vice President and General Manager at Oracle Retail and Oracle…

Plex delivers production boost with analytics

Plex has announced a new module for their IntelliPlex Analytic Application Suite. The IntelliPlex Production Analytic Application is now available and provides manufacturing intelligence and insight based on IIoT (Industrial Internet of Things) data. Driving production enhancements The new solution uses a graphical dashboard that delivers information and insights around key performance metrics. This includes…

Why two heads are better than one for IBM and Salesforce in AI

On Monday 6th March 2017, IBM and Salesforce announced they will form a strategic partnership centred on their Artificial Intelligent (AI) and cognitive computing products: IBM Watson and Salesforce Einstein. While many of the details around the integration are unclear this is neither a one sided, nor a marketing announcement.  A strategic relationship for strategic…

Teradata announces IntelliCloud SaaS

Teradata has announced Teradata IntelliCloud. It is described by Teradata as a data and analytics Software as a Service (SaaS) solution. IntelliCloud is to ship with Teradata’s flagship enterprise data warehouse platform, Teradata IntelliFlex. The solution will be hosted in the company’s own data centre as well as on Amazon Web Services (AWS) and Microsoft…