Zoho launched Zoho Payments, a payment solution embedded into its finance applications. Aprika has released version 1.69 of Mission Control, and it has a wealth of improvements. Newgen has released the NewgenONE Marvin – APEX Edition, the latest version of its GenAI booster to its low-code platform.
Adobe has announced the general availability of Adobe Workfront Planning, part of Adobe Workfront. SoundHound AI has announced that MUSC Health has deployed an AI Agent called Emily, powered by the Amelia Patient Engagement solution.
Aera Technology has announced the introduction of its platform into a new market, Education and is working with the Western Governors University (WGU). Zoho Technology Corporation has announced fully localised versions for South Africa of Zoho Books, and several other applications.
Sanford Health is to implement a suite of Infor Healthcare Applications.
IFS completes its acquisition of Copperleaf Technologies Inc., a global leader in decision analytics.
Wrike appointed Jacquelyn Tonelli as its new Chief Financial Officer. Promon has announced the appointment of Daniel Kollberg as Chief Executive Officer.
Research by Zoho has found that the hype surrounding GenAI has led to widespread adoption of the breakthrough technology despite employees’ concerns about it.
Infor
Infor published a blog that details how Christus Healthcare uses Infor CloudSuite Healthcare to help manage its operations. Implemented in 2019, the solution enabled it to conduct an audit of the segregation of duties and user access across the organisation.
The results were shocking as Malcolm Jackson, Manager of Infor ERP Technical Services, explained, “When we transitioned to Infor CloudSuite in 2019, an internal audit revealed several users with inappropriate access. Addressing these issues promptly was impossible due to a lack of adequate tools, leading to inefficiency and heightened risk. Moreover, we lacked confidence in the audit data. For instance, the report of 9,331 SoD violations was suspect due to potential data parsing and spreadsheet errors.”
To resolve the issue, the healthcare organisation implemented Infor Governance, Risk, and Compliance (GRC) to better manage the employees’ roles and responsibilities. Infor GRC is a multi-tenant solution architected as a set of docker-enabled microservices.
The improvements, both for auditing and resolving issues, came quickly. Jackson added, “Our instincts were correct. Our previous manual processes delivered inaccurate information, wasted valuable resources, and exposed us to risk. Implementing Infor GRC was a smart choice because it is a native tool designed specifically for Infor CloudSuite. Infor GRC can accurately read, understand, and manipulate the data. Reducing our violations from 9,331 inaccurate ones to 121 true violations, with effective remediation.”
Christus Health has now rolled out three modules of GRC: Authorisation Insight, Certification Manager and Access Manager). Each has delivered significant benefits that Infor shares in the blog.
Infosys
Joins Stanford HAI Affiliate Program
Infosys has joined the Stanford University Institute for Human-Centered Artificial Intelligence (Stanford HAI) Affiliate Program. It will leverage Infosys Topaz to help drive innovation and accelerate AI adoption enterprise wide.
James Landay, Stanford HAI Co-Director, said, “We are excited to welcome Infosys to the Stanford HAI Corporate Affiliate Program. At HAI, we focus on building and deploying human-centred artificial intelligence that benefits humanity. Together, we hope to push the boundaries of AI research and develop solutions that are ethical, trustworthy, and impactful.”
Mohammed Rafee Tarafdar, CTO of Infosys, said, “We are thrilled to collaborate with Stanford HAI, marking a significant milestone in our AI-first journey. Through this collaboration, Infosys will support the development of cutting-edge thought leadership and research that will help enterprises accelerate their AI journey in a responsible manner. By incorporating the latest AI research and proven practices into Infosys Topaz, we aim to drive innovation and deliver transformative AI solutions for our clients and industry.”
Introduces High-Performance Generative AI-powered Telco Solutions Based on NVIDIA NIMs
Infosys announced the expansion of its collaboration with NVIDIA for AI-powered, customer-centric solutions to drive innovation and operational excellence for telcos. Leveraging Infosys Topaz, an AI-first set of services, solutions, and platforms using generative AI technologies, the collaboration will help telcos enhance their customer experiences, streamline network operations, and accelerate service delivery.
The firm has introduced three generative AI solutions leveraging Infosys Topax and NVIDIA solutions.
- TOSCA Network Service Design leverages NVIDIA generative AI to create and customize TOSCA (Topology and Orchestration Specification for Cloud Applications) templates.
- An NVIDIA generative AI-powered smart networking operating centre allows network engineers and network operations personnel to troubleshoot issues faster and more accurately.
- Infosys Cortex is a generative AI-driven contact center transformation platform. Infosys Cortex creates realistic customer simulations. So that trainee agents can practice their skills in a completely immersive environment.
Anand Swaminathan, EVP & Global Industry Leader – Communications, Media and Technology, Infosys, said, “Through our collaboration with NVIDIA, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organizations improve business efficiency. By integrating NVIDIA’s advanced AI technologies with Infosys Topaz, we aim to transform network service design, NOC operations, and contact center functionalities. It will also help ensure the safe and responsible deployment of AI. This collaboration exemplifies our commitment to drive innovation and operational excellence for our customers.”
Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, said, “Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service. Leveraging NVIDIA’s full-stack accelerated computing and AI platform, Infosys Topaz is delivering a suite of domain-specific solutions that will help telcos accelerate and streamline their adoption of generative AI.”
Infosys Foundation USA opens Tech Innovation Lab in North Carolina
Infosys Foundation USA announced the launch of the Tech Innovation Lab at Discovery Place Science in Charlotte, NC. The lab will serve as a space for deep learning and exploration. Through the Infosys Springboard next-generation digital learning platforms offering over 11,000 free courses.
Kate Maloney, Executive Director of Infosys Foundation USA, said, “Infosys Foundation USA is thrilled to announce this first-ever Tech Innovation Lab as part of our commitment to bring inclusive digital skills to all. This is a unique space that introduces cutting-edge technology demonstrations to showcase the Infosys Springboard digital learning platforms.
“We hope the Charlotte, NC community feels empowered to engage in technology exploration in this dynamic environment, which has been specifically designed to empower learners from a multitude of backgrounds to personalize and accelerate their digital learning.”
Makip
Makip announced that the Unisize team had commenced the implementation of its size recommendation engine for the “APORITO ONLINE STORE” operated by RIZAP Co., Ltd.
TSIA
The TSIA published insights from its Using Channels for XaaS Renewals Quick Poll (Subscription Required). The article highlights how channel partners are being used to:
- To provide localized expertise
- To offer complementary solutions
- To extend marketing and sales reach
- To drive customer satisfaction and retention
The second poll insights article is available to registered users. It draws on the TSIA’s 2024 Shifting to a Professional Services Subscription Model Quick Poll. The article highlights the key findings from the report. Which includes the current state and plans for subscription-based services within professional services firms.
