Tags: CRM

Sales reps using social media to research prospects

CRM vendor SugarCRM has discovered that sales reps are turning to social media in order to research prospects. LinkedIn (64%) is the most common research location followed closely by the prospects own website (63%). Google (61%) is also a common search location. As well as LinkedIn, sales reps also use Facebook (53%) and Twitter (34%).…

How to avoid self-inflicted opportunity costs and failing at business intelligence.

 Six critical learning points every business should consider in their enterprise system implementation project. Enterprise systems, including ERPs, CRMs, ECMs and others, are part of the critical knowledge repositories of any organization. These systems provide the data and analytical insights that enable businesses to make high-value strategic decisions, while simultaneously providing the day-to-day tactical data…

Embraer flies on Salesforce Clouds

Salesforce has revealed more details about the Salesforce deployment at Embraer. Embraer has embraced a multi cloud strategy for its IT solutions. Historically the Brazilian aircraft manufacturer, the third largest in the world, used SAP as its core solution. It still relies on SAP ERP for its main business software but had adopted other cloud…

Hairball or hairstyle?

Mavenlink has published a white paper entitled Transforming the Services-Centric Tech Stack (registration required). In it the company lays out its vision for the corporate software architecture of the future. It is similar in nature to that proposed by Workday. The white paper itself is divided in two sections. The first is an introduction to the…

Bullhorn changes hands

Bullhorn has announced that it will soon have new investors. Insight Venture Partners will acquire the shares owned by Vista Equity Partners. The announcement does not come as a total surprise. It was known last month that Vista Equity Partners were looking to sell the cloud computing company after five years of ownership. It may seem…

Salesforce opens data centre doors down under

Salesforce has finally opened the doors of a data centre in Australia. This is not one of Salesforce’s own data centres as they are using AWS Sydney Region. The announcement comes on time following the news being revealed at the Salesforce World Tour in Sydney earlier this year. It is part of the Salesforce strategic…

Pipedrive CRM adds Asana project management

Pipedrive has announced an integration with Asana project management suite. The news came in a blog post by Aivar Ots, Growth Product Manager at Pipedrive. Pipedrive has built a flexible integration between the two products that allows companies to trigger actions within their operational teams who use Asana. Asana is a low cost project management tool…

Oracle ignites machine learning

One of the key messages from Oracle Openworld this week is that Oracle has spent millions of its R&D budget developing its capability within Artificial Intelligence. This is not the AI of science fiction or even cognitive computing. Perhaps that was wise after the Robert Schank blog critiscised IBM for its use of the wording and…

SugarCRM sweetens product with SDK and Hint

SugarCRM kicked off its annual conference with several product announcements. They announced updates to their Relationship Intelligence product, Sugar Hint. These include a new mobile virtual assistant and UK availability. It also announced the release of a new mobile SDK for SugarCRM to enable developers to create customised mobile apps. More than just a Hint…