Tags: CRM

Salesforce celebrates Einstein with presents

Salesforce has announced the release of three new Einstein features for Sales Cloud. These are Einstein Forecasting, Einstein Email insights and Einstein Opportunity scoring. The announcement comes about a year after Einstein was first announced. Salesforce also announced a new $50 AI innovation fund. Leveraging the power of machine learning A year after first launching…

Salesforce soars

Salesforce beat expectations in its Q2 results announcements and projected it would smash through the £10 billion run rate. The guidance for the full year rose by $100 million to $10.35Bn – $10.40Bn. Marc Benioff was jubilant that he had won the race to $10Bn. He commented: “Salesforce is the first enterprise cloud software company…

SugarCRM deployed at law firm

SugarCRM has announced that Zaparas lawyers is deploying SugarCRM across the company. The firm are personal injury experts in WorkCover, TAC, Public Liability, Superannuation and Asbestos related claims. Founded in 1981 by the Zaparas family they have grown to have 50 legal staff based in Victoria, Australia. They intend to use SugarCrM to improve their customer engagement…

Workday takes out Pattern

UPDATED – See below Unannounced, Workday quietly acquired Pattern on July 24th (Source: Crunchbase). The team and its three founders, Zack Moy, Derek Draper and Joshua Valdez are all working for Workday, according to Draper’s LinkedIn post. However, it is unclear what Draper’s role at Workday will be. The terms of the deal were not announced…

Are firms investing enough in sales technology

CITE Research has issued a new SalesTech research report, sponsored by SugarCRM. It’s analysis of the survey indicates that businesses are reluctant “to spend money on new technology because of the impact on the bottom line.” The report indicated that 63% of UK companies spend at least $1,500 on technology annually for each sales representative.…

Is Wholesale Distribution burying its head in the sand?

The state of Wholesale Distribution Research, sponsored by NetSuite has highlighted the current state of the industry. After a year of turmoil in 2016 confidence is returning. Rangla Bodla, Head of Industry Marketing at NetSuite highlighted the research in a blog recently. The research white paper can be found here, it was written by Modern…

Salesforce lightning strikes Service cloud

Salesforce has announced the next generation of Salesforce Service Cloud. This latest release is created within the Salesforce Lightning component based framework. Salesforce make the claim that organisations are now able to deploy the customer service platform in a single day. Rebecca Wettemann, VP, Research, Nucleus Research seems to concur saying: “Every company recognizes the…

U.S. Bank puts customer first with Salesforce Einstein

Salesforce has announced that U.S. Bank is to deploy Salesforce Einstein. This is not a gamble for the fifth largest Bank in the United States but the next stage of an ongoing journey. As Richard K Davis, Chairman and Chief Executive Officer U.S. Bancorp commented in the 2016 Annual report: “our one U.S. Bank philosophy…

Has Oracle unveiled the golden nugget of cloud

Many organisations still have considerable concerns about moving to the cloud. A year ago, Oracle unveiled the Oracle Cloud at Customer solution. This allows organisations to use cloud infrastructure on their own premises. It has now announced an extension to Cloud at Customer. This will deliver a full cloud stack to an organisations premises. Customers can…

Infor empowers CRM with LinkedIn

Infor announced today that it has integrated its CRM solution with LinkedIn Sales Navigator. It was one of several announcements during the Inforum keynote. Infor has been quiet about its CRM product in recent years. This seems to be changing this year. Infor also announced a new AI platform, Coleman that will integrate with its…