Tags: CRM

U.S. Bank puts customer first with Salesforce Einstein

Salesforce has announced that U.S. Bank is to deploy Salesforce Einstein. This is not a gamble for the fifth largest Bank in the United States but the next stage of an ongoing journey. As Richard K Davis, Chairman and Chief Executive Officer U.S. Bancorp commented in the 2016 Annual report: “our one U.S. Bank philosophy…

Has Oracle unveiled the golden nugget of cloud

Many organisations still have considerable concerns about moving to the cloud. A year ago, Oracle unveiled the Oracle Cloud at Customer solution. This allows organisations to use cloud infrastructure on their own premises. It has now announced an extension to Cloud at Customer. This will deliver a full cloud stack to an organisations premises. Customers can…

Infor empowers CRM with LinkedIn

Infor announced today that it has integrated its CRM solution with LinkedIn Sales Navigator. It was one of several announcements during the Inforum keynote. Infor has been quiet about its CRM product in recent years. This seems to be changing this year. Infor also announced a new AI platform, Coleman that will integrate with its…

You can do without a CRM?

Software as a Service (SaaS) based noCRM.io has launched an alternative to CRM under the tagline: “you don’t need a CRM”. The company believes that too may are wasting time managing their customers rather than converting prospects into customers. It delivers lead management through ‘Lead Clipper’, advanced prospecting, conversation tracking and mobile business card recognition. noCRM.io wants…

Airbus chooses Salesforce Einstein

Airbus, one of the top two providers of aeronautics, space and related services, has chosen Salesforce Einstein. This will provide a smart CRM platform. Salesforce Einstein‘s artificial intelligence will deliver predictive and personalized customer experiences for the aviation giant. “Airbus is a terrific example of a company that’s putting the customer in the center of…

Salesforce closes in on complete Health Cloud solution

Salesforce has announced two new features for Salesforce Health Cloud. It adds to the three announced in February. Salesforce is extending its CRM solution to deliver a complete business solution for healthcare organisations. The latest features are named Health Cloud Empower and Concurrent Care Plans. The former enables healthcare professionals to carry out tasks such as viewing care…

Trillion-Dollar AI impact on CRM?

  By 2021, the AI impact on CRM could increase global business revenues by US$1.1T claims a new Salesforce-commissioned study. The study estimates the global market for AI in CRM will jump, from US$7.9B in 2016 to US$46.3B by 2021. AI-powered CRM activities will, allegedly, drive new efficiencies in how companies sell, service, and market.…

Is there a better time to start a Salesforce consultancy?

Following a Salesforce announcement yesterday this could be the best time to start a Salesforce consultancy. The company announced a $50 million SI trailblazer fund from Salesforce Ventures. It is specifically aimed at accelerating the growth of cloud consulting firms. Salesforce also announced the SI Trailblazer Alliance Initiative. In the same way that Salesforce trailhead…

P3 Medical turns ERP to profit

NetSuite recently issued a press release about the successful implementation of their ERP suite at P3 Medical Ltd. The release only told half the story about a British manufacturing company that has turned the implementation of an ERP solution to its business advantage. Making a difference For companies across the globe it is becoming increasingly…

Profitability tips for your PSO

“Remind people that profit is the difference between revenue and expense. This makes you look smart.” – Scott Adams Reducing costs and increasing revenues are the simplest way to increase profitability. There is however a third way of doing so. Every Professional Service Organisation (PSO), in fact every organisation should also strive to improve efficiency.…