MangoApps has revealed updates to the survey component of its modern intranet and employee app. Employee surveys are an important element of employee engagement, especially employee listening. The update is timely; Gallup produced an annual survey of employees. This survey has indicated that employee engagement is steadily falling, from 36% in 2020 to 34% in 2021 and 32% in 2022. Worryingly, 18% of employees are actively disengaged.
Tools such as MangoApps aim to help organisations improve their engagement with employees. It seems that despite the many tools in the market, organisations are not deploying them. Or are not using them properly. The benefits are there to be found, though, with Dr Kevin Klauer, Chief Medical Officer, TeamHealth, stating in a MangoApps case study, “There’s an absolute return on investment with MangoApps as our partner. We’ve been able to actualize our vision to make community participation and employee engagement happen.”
Anup Kejriwal, CEO of MangoApps, added, “At MangoApps, we believe in the power of feedback as the cornerstone of a thriving workplace. By refining the employee feedback process, we’re not just fostering better engagement but also driving better business outcomes. After all, an engaged team doesn’t just make for a pleasant workplace—it has tangible benefits, with highly engaged organizations seeing a near 20% boost in sales as per Gallup.”
What is in Surveys
Surveys enable organisations to build targeted surveys that are easy for employees to respond to on their preferred devices. They can cover areas of interest to organisations. Such as employee benefits, satisfaction levels, and how the organisation interacts with employees. The new version introduces a new design. Refreshing the look and feel of the application and elevating it to the best-in-class tool MangoApps believes it is.
Users can now create segmented surveys. Dividing surveys into different sections and surveys to provide a more personal and improved experience for users. The survey sections can be presented back on conditional answers. Which means users automatically skip sections they do not need to follow, not even having to see those pages.
Surveys have also introduced custom URLs, allowing administrators to send out surveys with unique URLs. Rather than having employees navigate to the survey they wish to use. This also makes it easier to connect surveys to other locations within MangoApps.
The Conditional pages and questions within the rules builder allow administrators to create complex logic. Using a no-code interface to tailor the experience for users. Users can create conditions for individual questions, rules and messages. The new Tailored Messages feature can help provide feedback or guidance to the survey taker based on their inputs. The conditional feature does not appear to support case functions, which might have been a useful improvement. Users will have to build nested “IF” structures.
Surveys already support a variety of question types, and this update reveals three more:
- Likert Scale: Understand in-depth feelings and sentiments by allowing participants to respond on a scaled measure.
- NPS: Gain insights into employee satisfaction and gauge if they’d recommend your company as a great place to work.
- Ranking: Empower participants to prioritize options by dragging and dropping them in a preferred sequence.
Surveys are already a comprehensive solution; they support language translation for multinational companies, and the integration to HR enables users to send targeted emails to segments such as everyone, a specific team, a department office or a location.
Enterprise Times: What does this mean
MangoApps has brought its survey tool to a new level of capability. Organisations need to remove the friction in employee listening, and this update has gone some way to achieving that. Surveys can be presented with only the relevant questions on the preferred device of employees. Importantly, MangoApps also provides several survey templates that users can begin with and modify to suit their organisation’s needs, decreasing the time to value for the tool.
