Software AG has launched a new ChatGPT API Connector for its webMethods.io integration platform. webMethods supports application integration, business process integration and B2B partner integration The company says it will simplify the process for developers to find and deploy APIs and integration tools or capabilities.
The new ChatGPT connector allows companies to integrate OpenAI’s new generative AI tool into their business processes. Software AG expects the solution will enhance several business functions, including customer services.
Generative AI is the part of Artificial Intelligence that can generate all kinds of data. This includes audio, code, images, text, simulations, 3D objects, videos etc. It can take inspiration from existing data, but also generates new and unexpected outputs. The technology offers to break new ground in a wide range of areas, including customer service, marketing and operations.
Software AG suggests any company with multi-stage and/or customer-relevant processes can use ChatGPT to help send out updates. For instance, the typical workflow in a retailer’s product fulfilment and delivery phases in the supply chain. Companies in industries, from retail to banking to logistics, can decrease the time taken to deliver fully personalised updates – to explain any delays or problems. Manufacturers are increasingly finding digital experience is a priority for partners and customers. Suppliers, partners and customers expect faster and more efficient access to products and services.
ChatGPT – a hot topic
When an organisation attempts data and systems integration, personalisation is often limited to customer’s name and perhaps order details. ChatGPT can bring a greater understanding of the status of a process and the ability to automatically generate personalised updates. This is achieved in a hybrid human/machine approach – to be more empathetic than standard responses.
According to Dr Stefan Sigg, Chief Product Officer at Software AG, “ChatGPT has become a very hot topic. Businesses are looking at how they can make the most of it. While there are seemingly endless possibilities, we’re happy to bring some very practical options to life right away. Companies that can move from generic communication to genuinely personalised messages will find that they can deliver a higher level of service to their customers. Meanwhile, we have seen over the last year or two rapid accelerations in the levels of technical debt. The management of which can be helped with ChatGPT.”
Supporting digital transformation
Analysts believe Generative AI can support digital transformation initiatives and tackle the technical debt left in its wake. Recent Software AG research found that companies, on average, are spending 21% of their IT budgets on managing technical debt. The same technical resources needed for clearing technical debt are needed for building digital transformation initiatives. ChatGPT can contribute to tasks like legacy code conversion or automation of processes. As a result, companies can free up valuable developer time for the most productive, highest-value projects. Generative AI can help with these mission-critical efforts.
All of these functions work best in a hybrid approach of people and technology. Software AG suggests ChatGPT significantly speeds up the time and the resources needed.
Dr Stefan Sigg added: “Companies are constantly looking for ways to differentiate themselves, especially in an era of continual disruption. Of course, the possibilities of ChatGPT extend way beyond these initial use cases. The most important thing is that there is a straightforward way for companies to get started. We’ve launched this new API Connector for webMethods.io so that organisations can begin to use Generative AI without having to spend lots of time and resource developing the integrations for it.”
Enterprise Times: What this means for business.
Recently, Software AG updated its webMethods platform to make APIs more accessible and quicker to deploy. With this, the company aims to help customers become more efficient in their API strategies. With many enterprises feeling the effects of the digital skills shortage Software AG is looking to facilitate collaboration and automation. So, the launch of webMethods.io ChatGPT API Connector is the next logical step in the product’s evolution.
The key to the tool is its integration of Generative AI in core business systems and workflows. As a result, organisations can enhance a wide range of customer-facing processes and digital transformation. This would typically involve working with the company’s IT department to integrate the necessary APIs. Furthermore, ensuring that ChatGPT is properly configured and trained to meet the company’s specific needs.
