Rimini Street has announced the formal launch of Rimini ONE. This service is a complete outsourcing solution for enterprise applications, databases and technology services. It combines all the services that Rimini Street offers into a coherent whole. While this is the formal launch, the service is already used by 100 customers, most of which are located in the US, but around 30% are not. They include the Australian accounting software vendor MYOB.
Rimini ONE contains components from five key Rimini services:
- Rimini Support: The traditional Rimini Street support service for SAP and Oracle expanded to include databases, Salesforce and other technology.
- Rimini Manage: A fully managed service that extends Rimini Support.
- Rimini Protect: Its application, middleware and database security service offering was launched in August 2022.
- Rimini Connect: Interoperability services for applications, browsers and email, and ETL services for cloud migrations launched in December 2022.
- Rimini Watch: Its monitoring and change management services. Rimini Watch was launched in March 2023.
The services are supplemented with the more ad-hoc engagements provided by Rimini Consult. Also launched in March 2023, Rimini Consult provides various services, from strategic roadmap advice to cloud migrations and additional staffing support for project management or where specific skills are required. More details are on the diagram below and in the press release.
Dave Rowe, chief product officer and EVP global transformation at Rimini Street, commented, “We developed Rimini ONE in response to clients requesting a fully outsourced solution for their enterprise software with the proven, industry-leading service commitments and guarantees, global capability of more than 800 staff engineers, and comprehensive offering only available from Rimini Street.
“By unifying our unique support, product and service solutions into one comprehensive program that is easy to transition to, we are helping our clients simplify the complexity of managing mission-critical enterprise software, extend its life and value, and enable clients to accelerate the delivery of new innovations to drive competitive advantage and growth.”
More about Rimini ONE
Enterprise Times spoke to Rowe about Rimini ONE in an interview where he first explained how Rimini Consult fitted into Rimini ONE.
“There’s some very bespoke services included in there that are layered into this. So the road mapping capabilities, you can not just optimise and maximise what you have, but also, we help you figure out how to spend your savings in terms of moving forward into the future and accelerating business value. We’ve also layered in some very specific, valuable professional services that fall under Rimini consult to connect it all together to a higher level of value.”
Rowe explained that Rimini ONE came about because of customer demand. Organisations want to reduce the number of partners. Over time Rimini Street has added more and more services to the portfolio, and it makes sense to combine everything.
Rimini Consult is also delivering larger and larger projects to customers. Rowe noted that these development projects would originally be limited to around 40 hours. Now they are working on larger projects.
To become a Rimini ONE customer, Rowe explained that it had been just Rimini Support and Rimini Manage. However, he added, “As we go to market, and we’re now more broadly outside of our client base, it’s the full package. You get a piece of (Rimini) Connect to get a piece of (Rimini) Protect, the strategy and the related items.”
Benefits of Rimini ONE
And why would people buy Rimini ONE?
Rowe answered, “There is a pricing advantage. There’s a pricing discount on most of the portfolio. There’s also pricing advantages if you buy more,”
He added, “There’s a real increase in, ‘how do I maximise what I have? How do I not have to start over? I think we’re running into inflation and skills availability issues. There’s a host of challenges today that make this a pretty compelling offer.”
Rowe also reaffirmed one of the key reasons why organisations turn to Rimini Street to support its SAP installation. With SAP support ending soon, when customers engage Rimini Street, it currently guarantees 15 years of support from signature of the contract. It allows organisations to sweat their assets and take time to shift everything to SaaS.
What is next for Rimini ONE
But what about adding more services?
Rowe said, “There’s additional software, product lines and modules within the Oracle and SAP families we’re getting asked to support. We’re getting asked to provide other IT services, and we’ll evaluate those as we go and makes a decision.”
Most organisations also have additional software that their engineers support. Will Rimini Street support those third-party applications?
Rowe answered, “We have this shadow list of products we support. A hundred other software products that have come along for the ride with other larger deals that we’ve done around Oracle and SAP. We’re assessing that list as we look at expansion opportunities. For any CIO, if you have applications that you think can benefit from Rimini Street’s approach to savings and service and the related portfolio of solutions, don’t hesitate to call us because it may be one we’re looking at.”
Rimini ONE will not cover hardware or extend the security offering to include other areas, such as endpoint management. It has a clear focus on delivering end-to-end application and database services worldwide, probably the only company that can effectively do so.
Who is going to buy Rimini ONE?
I asked Rowe what the target market is, and he answered, “the ideal profile for us is an organisation that wants to maximise the value of their existing enterprise software investments while also freeing up resources and shifting some of their focus to driving innovation and competitive advantage and growth like all businesses generally do. But they’re so focused on managing current operations. It’s hard for them to do that.”
MYOB is already a customer, with Stefan Vargheese, MYOB engineering manager, commenting, “Rimini ONE enables us to seamlessly manage a whole critical platform, without us having to deal with multiple vendors and raise numerous tickets. This allows our development team to focus on delivering more strategic outcomes for MYOB, as we continue the evolution of our business management platform for local Australian and New Zealand businesses.
“Switching to Rimini ONE has opened up more opportunities for our organization and empowered the team to work more efficiently and more flexibly, as well as save costs. Rimini ONE provides a truly one-of-a-kind solution that’s a must for modern-day organizations.”
Enterprise Times: What does this mean
Making all of its services into Rimini ONE is a sensible move. It will save enormous time as it seeks to explain its different offerings to prospects. CIOs can now see and understand the extent of the services and come to the table better prepared for a conversation as they look to outsource elements of their services, saving costs and freeing up staff for innovation.
Dion Hinchcliffe, vice president and principal analyst at Constellation Research, noted, “Today’s IT environment is at an inflection point in terms of complexity, becoming ever more costly and resource-intensive to manage and support. Organizations find that to survive, evolve, and prosper, they require faster, better access to more integrated, complete enterprise IT services at a scale that enables them to move rapidly.”
Offering Rimini ONE, with predefined discounting, will make it easier to sell to new customers and upsell to existing ones. It will be interesting to see Rimini Street’s success with both motions. According to Rowe, it already has 100 customers leveraging Rimini ONE, all added over the last 2-3 as it built the service. Can it double that number in the next year? It should be possible as organisations look to cut costs hard ahead of a potential recession.
