(Image credit/Pixabay/wendy julianto)Retail and eCommerce highlights this week include: Luxury Saudi Arabian retailer Al Malki Group has chosen Fluent Commerce’s Order Management System to create a superior customer experience. Deloitte is a preferred systems integrator for the multi-cloud data platform Teradata Vantage. SurveyMonkey rebrands itself as Momentive. Celerant Technology allows retailers to send SMS text messages from the point of sale, and automate messages based on triggers, such as loyalty rewards, rentals and repairs. New SuiteApp for ecommerce meets Oracle NetSuite SuiteCloud Platform development standards and best practices.

Al Malki retail group in Saudi Arabia orders Fluent Commerce

Saudi Arabian retailer Al Malki Group is implementing a new Order Management System (OMS) from Fluent Commerce – helping them to achieve their goal of becoming the first omnichannel retailer in Saudi Arabia.

Founded in 1952, Al Malki Group is one of the region’s largest distributors and retailers of luxury goods, including fragrances, fashion, watches and jewellery. A third-generation family enterprise, the company employs 1,600 people and represents over 105 luxury brands in the region. Brand partners include L’Oreal Luxe, Dior Beauty, Richemont Group and Estee Lauder Companies.

Fluent Order Management will be used to unify and automate the management of in-store and online orders – including real-time inventory management, home delivery, ship-from-store, and Click and Collect.

The new system was chosen to support Al Malki Group’s broader technological evolution, which is focused on combining retail best practices with innovative technology.
Al Malki Group chose Fluent Commerce Order Management due to the flexibility of the platform and its speed to market, which was critical for Al Malki Group in response to the pandemic.

Deloitte and Teradata to help customers accelerate digital transformation

Deloitte and Teradata announced a joint initiative to help mutual customers migrate their on-premise data management and analytics environments to the Teradata Vantage multi-cloud data platform. A preferred systems integrator for Vantage, Deloitte will collaborate with Teradata to take the complexity out of data migration and equip organizations with the advanced capabilities of the future on cloud.

Deloitte and Teradata will leverage the power of hybrid, multi-cloud environments allowing joint customers to simplify their ecosystem into a single cloud-based data analytics platform. Teradata Vantage has been recognised as an industry leader by both Gartner and Forrester Research. Coupled with Deloitte’s track record of digital transformation and data modernisation success for enterprise organisations. Joint clients will experience rapid migration from on-premise platforms to the cloud. While eliminating the data silos that cost organisations significant time and resources. The ability to migrate from Teradata’s on-premise to cloud-based Vantage platform opens the opportunity for cross-functional data sharing. This can be achieved across any department, at any time.

Teradata Vantage is the connected multi-cloud data platform for enterprise analytics. It enables ecosystem simplification by unifying analytics, data lakes and data warehouses. With Vantage, enterprise-scale companies can eliminate silos and cost-effectively query all their data. Through its strategic collaboration with Deloitte, Teradata customers can combine Vantage with first-party cloud services to expand their cloud ecosystem with deep integration of cloud-specific, cloud-native services.

SurveyMonkey rebrands as Momentive

SurveyMonkey has rebranded itself as Momentive, an agile experience management company focused on helping customers shape what’s next. Leveraging SurveyMonkey’s history of providing intuitive, agile software solutions, Momentive will empower decision-makers to act with speed and agility. The company’s 8,800 enterprise customers like IBM, KLM, LG Electronics, Nasdaq, and PUMA use its powerful, purpose-built solutions to shape exceptional stakeholder experiences across five categories: Market Insights, Brand Insights, Employee Experience, Customer Experience, and Product Experience.
Momentive developed the new brand using the company’s own solutions to gain deep insights from employees, customers. The company research the market through ten different studies across seven countries totalling over 22,000 respondents. This agile research helped to develop three core principles that reflect a market need and define the company’s solutions:

Speed and agility: Customers at all levels of expertise can get insights in hours or days, not weeks or months.

AI, redefined: Momentive brings together the best of technology and humanity to envision more authentic and agile types of artificial intelligence. Automated insights, including industry-leading sentiment and text analysis, help customers make sense of their data and take action with confidence. In a world in which AI is increasingly problematic, Momentive seeks to be a leader in AI built by a diverse community of experts.

Amplified voices: Momentive products are designed to understand people’s perspectives, embrace new ideas, advance equality, and push for equity in both business and society.

Celerant Technology enhances retail platform with integrated SMS Text messaging

Celerant Technology, a provider of retail solutions announced new SMS text message marketing functionality. Through Celerant’s point of sale, dynamic, trigger-based text messages can be created and sent to individual shoppers. It will help retailers build and nurture customer relationships, and increase sales.

Through Celerant’s point of sale software, text messages can either be automated or sent manually, when needed. Within a customer transaction, cashiers have the ability to select the appropriate message to send to a customer to notify them of status updates in real-time. Messages can also be sent automatically based on triggers and account activity that occurs in the retail system. These messages could include earned loyalty rewards, repair updates and reminders for reservations. Triggers will be expanded in a future release to include upcoming sales, delayed orders, rental returns, and more.

Celerant includes several ‘out-of-the-box’ text messages, and additional messages can be easily created from within Celerant’s back-office suite. Messages can be personalised using parameters that automatically pull and display data from Celerant’s retail database. Such as ‘First Name’, ‘Coupon Code’, ‘Club Name’, ‘Reward Points’, ‘Work Order Number’, and more. Messages can also include hyperlinks. Thus making it easier for customers to, for example, download coupons, write an online review, access rewards, and even follow the retailer on social media. For automated text messaging, triggers can be created to recur daily, monthly or yearly; or every minute for almost real-time messaging and marketing.

Sovos integration for SuiteCommerce achieves “Built for NetSuite” status

Sovos, a global tax software provider has announced that its Advanced Integration for SuiteCommerce has achieved the ‘Built for NetSuite’ status. The new SuiteApp, built using the Oracle NetSuite SuiteCloud Platform, helps organisations comply with local jurisdictions. The company says this save time on tax filings, while maintaining the tax connection between NetSuite’s ERP and eCommerce solutions.

Sovos Advanced Integration for SuiteCommerce offers real-time sales tax calculation. This allows online sellers to better manage monthly and quarterly tax filings and stay current on the latest regulatory requirements.

Built for NetSuite is a programme for NetSuite SuiteCloud Developer Network (SDN) partners. This provides them with the information, resources and methodology required to help verify that their applications and integrations meet NetSuite standards and best practices.


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