Ramco has announced that it has extended its relationship with Era Group Inc. (“Era”). Last year Era Group re-signed with the MRO software provider and will upgrade its ERP solution to the latest version. This will deliver several advantages to the helicopter operator including mobile applications.
Over the last ten years Era has expanded its operations and now uses Ramco software across the globe. It extended the use of the Ramco system to Brazil (Aeróleo) in 2017 and Colombia (Sicher) in 2018. Era is one of the worlds largest Heli-operators with nearly 700 employees including 181 pilots and 190 mechanics as at the end of 2018.
The company now has a more complete picture of its operations across the globe. Its reach includes operations in Brazil, Colombia, India, Mexico, Spain and Suriname. It primarily provides helicopter operations services to the Offshore oil and gas industry. This also includes emergency response services, firefighting, utility, VIP transport and other services.
Stuart Stavley, Senior Vice President of Operations & Fleet Management, Era Group Inc., commented: “Ramco Aviation is the mainstay of our technological foundation. The complete solution, simplified workflows, reduced paperwork and enhancements like B2B connectivity have contributed immensely to our operational efficiency over the last decade.”
Deep relationship helped renewal
Ramco appears to have had a close relationship with Era, describing it as a partnership. Virender Aggarwal, CEO, Ramco Systems, commented: “Over the years, Ramco and Era have cherished a mutually enriched relationship. While Ramco has supported Era every step of the way, the feedback and data obtained from Era has also helped Ramco refine our products. We look forward to continue working with Era and help each other grow along the way.”
Importantly the Ramco MRO suite has delivered the benefits that Era looked for in its MRO software. These include the ability to handle complex inventory requirements across a multinational fleet operating on a power by the house (“PBH”) model. It also helped Era to retire and remove several home grown and off the shelf systems. It now has direct visibility of the operational visibility of its operational aircraft.
Looking forward, the transition to the mobile apps should provide Era new benefits. This will include the delivery of this information in near real time as records are updated at the point of completion.
Another factor in the renewal was the risk factor Eras highlighted with using older software. In moving to the latest version of Ramco software it will hope to mitigate the risk highlighted in its latest annual report.
Enterprise Times: What does this mean
For Ramco this is a significant boost. It demonstrates that it is able to retain its existing customer base in the MRO space. The decision to upgrade is often one where companies will look at competitive solutions. This does not appear to be the case at Era Group. That demonstrates a satisfaction with the software and the relationship.
While this is good news for Ramco it needs to show it can win new business in the industry. Ramco has one of the leading MRO solutions for Heli Operators. It includes an EFB (Electronic Flight Bag) and delivers functionality across Human Resource Management, Purchasing, Inventory, Warranty, Maintenance, Financials, Third Party Maintenance and Sales.
Will it see an increase in sales across the US in 2019? As companies look to modernise their MRO operations can Ramco take advantage?