Bolt Data has formed a partnership with Kelley Austin to provide supplemental support to help transform customers Salesforce operations. The company has more than ten years of experience specializing in the implementation of Salesforce Service, Manufacturing and Sales Clouds. When it comes to Marketing Cloud-related products, the company saw a need among their customers and an opportunity to expand their offerings.
But they couldn’t do it alone. They needed a company with expertise in Salesforce Marketing Solution implementations. Kelley Austin, a Salesforce Consulting partner, was the perfect fit for a partnership. Similarly, Kelley Austin was looking for a Service Cloud implementation partner to expand their offerings for Field Service, and Bolt Data fit the bill.
Providing streamlined Salesforce Cloud implementation support
The goal of the partnership is to provide their respective customers with streamlined Salesforce Cloud implementation support. By doing so, each company keep its projects in-house which makes it a more convenient and effective solution for customers. With this partnership, Bolt Data will provide Kelley Austin with Salesforce Service Cloud implementation support for its field service customers. Kelley Austin will provide Salesforce Marketing Solutions implementation support to Bolt Data’s customers.
“Balance is crucial in business, and we needed a partner that provided complimentary services for our customers,” said Allan Alexopulos, Managing Director and Senior Vice President of Sales and Marketing at Bolt Data. “Our ability to augment each other’s Salesforce strengths helps both our businesses reach new levels. It unlocks greater potential for continued success for our respective customers,” Alexopulos added.
Bolt Data is a Salesforce partner that’s dedicated almost exclusively to field service and has helped drive its clients’ transformations with its Salesforce implementation services, prebuilt accelerators, and connected field service application.
Reducing cost and increasing efficiency
Bolt Data suggests Salesforce Field Service can help businesses reduce costs, increase efficiency, and schedule seamlessly from a single platform. This helps resolve field service calls faster and can also optimize onsite operations in real-time.
Salesforce Marketing Cloud: Companies can optimise their analytics, automation, emails, data management and much more. This tool enables companies to find their future customers and get them to the sales team, which makes the lead-to-conversion process faster.
“The Salesforce suite of products is vast and it’s nearly impossible to have true expertise across the board. Its important companies work with firms that have experience in the specific product they’re using as opposed to just familiarity. That experience will save you wasted time and money down the road,” said Hunter Austin, Managing Partner at Kelley Austin. “We’re excited that this partnership will allow both companies to shine in their respective areas. Furthermore, be a huge benefit to each other’s customer bases.”
Enterprise Times: What this means for business.
Salesforce’s suite of products is impressive and provide a cohesive business service offering, ranging from global enterprises to small-medium companies. According to Salesforce, more than 150,000 companies use its suite of offerings to generate sales, provide service and elevate their marketing efforts. In fact, it was reported that 58% of Salesforce customers have plans to add additional Clouds. As a result, it makes perfect sense for two of Salesforce’s major members of its ecosystem to form a partnership. To add value to Salesforce’s customers.
Through Bolt Data and Kelley Austin’s partnership, both companies will provide supplemental support to help transform their customers’ operations with Salesforce. The major blot on the Salesforce landscape is not competition from SAP or Adobe Commerce at one end, nor Shopify or BigCommerce at the lower end. The challenge for the company is the continued rise of composable architecture which continues to gently tip-toe itself around Salesforce. It will be interesting to see Salesforce reacts and changes its products to adjust to this new relationship between enterprises and technology.
