Sunday, February 28, 2021
Spring Snowdrops Image by sunflair from Pixabay

News from the week beginning February 1st

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News from the Week beginning 1st February includes mental health research by @Oracle and a study of small businesses in the UK by @Xero
(credit image/Pixabay/Gerd Altmann)

Preparing for the rise of digital labour – virtual agents

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There has been a lot of hype about the emergence of virtual agents revolutionising the customer service experience. However, this revolution has yet to seriously really materialise. Enterprise Times spoke to...
Microsoft Viva Learning (c) 2021 Microsoft

Microsoft launches Viva to focus on Employee Experience

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Microsoft has launched an Employee Experience platform, named Microsoft Viva. With remote working becoming a permanent part of working life, it is even more important that employers to better engage with...
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Precisely powers up leadership team

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Precisely, a global leader in data integrity solutions has unveiled three additions to its leadership team in recent months. Pat Collins was named CFO, Anjan Kundavaram joined as Chief Product Officer,...
Aptean Logo (2) 2021

Aptean gets bold and focused branding

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Aptean has announced a new brand. It has redesigned the “A” to make it brighter, bolder and sharper as a reflection of the much clearer focus the company now has. Over...
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How the Innovation store redefines the physical shopping experience

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An innovative digital-led retail outlet has been launched in central London. The Cornershop has been designed as a place for shoppers to get hands-on with the latest technologies that reimagine the...
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Talent is your competitive difference

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The iCIMS 2021 Workforce Report makes an interesting read. The findings are based partly on data from the iCIMS data platform with more than 332 million global users and partly from...
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SAP launches a single marketplace for solutions

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SAP has launched a new single marketplace for solutions and services from SAP and its partners. The new marketplace merges SAP App Center for partner solutions with SAP Store for SAP...
ConnectWise Ser vice Leadership acquisition Image by Mediamodifier from Pixabay

ConnectWise acquires Service Leadership

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ConnectWise is to acquire Service Leadership Inc, the company that helps IT companies with advice on how to improve their profit. With this acquisition, it will also add The Service Leadership...
customer experience 5 star IMage credit pixabay/mohammed_Hassan

Reputation launches the new Reputation platform

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The newly rebranded Reputation has relaunched the Reputation platform. It comprises of three key elements: Reputation Score X, Experience Insights and Feedback Anywhere. Together with other capabilities, it provides a single...

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Eseye announces deal and investment from TELUS (Image Credit: Hu Chen on Unsplash)

Eseye announces deal and investment from TELUS

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IoT connectivity solution provider Eseye has signed a strategic deal with TELUS. The deal sees TELUS invest US$23.6m in Eseye through its TELUS Ventures arm....
Using the Average Function in Excel - Image by trung le from Pixabay

Using the Average Function in Excel

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This function, I believe, is overlooked by many. It’s there in the list under Autosum, but many people just ignore it and work far...
Ataccama and Tellstory acquisition (c) Ataccama

When did Ataccama acquire Tellstory?

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Ataccama has announced the acquisition of Tellstory, a data visualization start-up based in Slovakia. While there is little information about Tellstory, it seems to...
Network Security SOAR Image by Gerd Altmann from Pixabay

What is SOAR and why should you care?

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SOAR (security, orchestration, automation and response) is becoming more popular in security circles. But what is it? What does it do? Is it really...
Success Baseline Image by Gerd Altmann from Pixabay

Forecast introduces Baseline feature

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PPM vendor Forecast has introduced a new feature called Baseline to help organisations forecast project profitability more accurately. The solution aims to deliver profitability...
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Switzerland rises to top of global eCommerce table

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Europe remains the most prepared region for eCommerce, according to UNCTAD's Business-to-Consumer (B2C) eCommerce Index 2020. However, there are wide gaps, and countries with...
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Research says US consumers miss in-store experience when shopping online

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Shogun has published the results from its survey of 2,000 US-based consumers who purchased online within the past six months. The research highlights consumers...
SOARDphish delivers real-time detection and remediation of phishing emails (Image Credit: Cyber Risk Aware)

SOARDphish delivers real-time detection and remediation of phishing emails

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Cyber Risk Aware has released SOARDphish. It is an automated solution response system for analysing emails. It looks at suspect emails reported by employees...
Planview Changepoint Clarizen acquisition - Image by OpenClipart-Vectors from Pixabay

Planview completes Changepoiont and Clarizen acquisition

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Planview has completed the acquisition of Changepoint and Clarizen. The deal was first announced about six weeks ago and created a major force in...
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Crocs updates Global Retail platform with Aptos

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Crocs, the casual footwear manufacturer has deployed Aptos customer engagement and merchandise management solutions across its global retail enterprise. By utilising Aptos’ cloud-based retail...
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Retail industry lags behind in customer experience strategy

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Increasingly customer experience is seen as the key driver to retail digital success. NTT has published its Retail Guide to the Global Customer Experience...

Stablecoins: do they really have a role?

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Stablecoins are attracting attention. Why? The value of most cryptocurrencies, especially Bitcoin, fluctuates - sometimes wildly. Virtual currencies aim to facilitate ever more secure...
How much client and company data are you risking on email? (Image Credit: Maxim Ilyahov on Unsplash)

How much client and company data are you risking on email?

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Email continues to be the main communication channel for organisations and, at the same time, a major threat to the business. That is one...
Woman - future - past Image by Gerd Altmann from Pixabay

Accelo reviews and previews product updates

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Molly Flynn, Director, Product Management at Accelo, has taken a look at recent Acello enhancements and what customers might expect in upcoming releases. Flynn...