As everyone took a breath after RSA, the main focus turned to the cybersecurity woes of British retailers. Marks & Spencer, Harrods and the Co-op have been fighting off cyberattacks over the last few weeks, raising fears of more attacks against retailers to steal customer data.
In other news, ManageEngine has published its latest research, The advent of AI agents in ITSM: Perception and future impact (registration required). Of the 300 respondents to the survey, all of whom work for businesses with over £10 million in revenue, 62% said, “AI agents for IT service management will change their organisation’s hiring plan.” It is a stark reminder that AI is here to stay and, importantly, is now affecting hiring practices.
At Appian World, Gregg Aldana, Vice President of Global Consulting at Appian, signalled a shift in how the company sees its community of developers and practitioners. In many ways, it’s not really a shift but a change in tone and focus that will reap dividends.
At Appian World 2025, Matt Hilliard, Appian’s Chief Product Architect, talked with Enterprise Times about its product architecture. As a 20-year veteran of the company, Hilliard has seen multiple product shifts and developments.
At Appian World in Denver, the company showed off a range of new capabilities and how it was embedding AI into the business process. Importantly, that success is not about AI being on the cutting edge. Instead, Michael Beckley, CTO and co-founder of Appian, talks about Boring AI. He said, “Appian has been wildly successful at getting AI adoption and agentic AI adoption because we have focused on the boring, non-controversial use cases.”
BlueVoyant
CRN recognised Juliana Zaremba, director of sales, BlueVoyant, Canada, in its Women of the Channel list for 2025. Zaremba is responsible for driving BlueVoyant’s growth and leveraging channel partnerships in the region.
“I am honored to be recognized by CRN as a Woman of the Channel, especially amongst some of the most brilliant minds out there,” said Zaremba. “When I first started in this space there were very few women in STEM, especially in cybersecurity. This accolade validates finding my voice in the industry, and I am passionate about continuing my support of women in this community.”
noyb
noyb has used the new EU Collective Redress Directive to send a Cease and Desist letter to Meta over its plans to use legitimate interest to use user data to train its AI systems. As a Qualified Entity, noyb is one of a number of organisations able to issue such a letter. It is hoping that other EU organisations issue similar letters and seek injunctions against Meta.
