Rootstock Software, a provider of cloud Enterprise Resource Planning (ERP) solutions has enhanced its next-generation Cloud ERP. The product updates aim at meeting the needs of manufacturing, distribution, and supply chain organisations.
“We continually strive to improve Rootstock Cloud ERP. To support customers capabilities to grow, profit, and succeed,” said Ramesh Sunder, VP of Products & Technology at Rootstock Software.
“Earlier this month, we provided a first glimpse of these enhancements at our Rooted-In Customer Conference. We’ve made updates to expand our ERP capabilities, enrich user experience with our solution. We have fully leverage the capabilities of the Salesforce Platform on which our solution is built.”
To help customers understand exactly where their businesses stand, Rootstock has honed an end-to-end view of customer data. This includes Customer Relationship Management (CRM) and ERP information. With this single data model, Rootstock ERP affords customers relevant insights. Customers can see what’s driving costs, pinpoint problem areas, and improve decision-making. Building upon these strong core capabilities, Rootstock introduced the following:
- Enabling a Resilient Supply Chain. Manufacturers have been forced to deal with global disruptions to their supply chains. Rootstock helps customers overcome these issues with its new vendor request-for-quote (RFQ) feature. Using this capability, customers can build a more resilient supply chain. They can pre-qualify vendors in different regions, so they have multiple sources from which to obtain raw materials. With a stronger pool of suppliers, they can optimise availability and pricing, even as disruptions occur.
- Improved Demand Planning. Rootstock engages with Salesforce Manufacturing Cloud to enable more precise demand planning. With added connectivity between Rootstock Service and Salesforce Field Service, customers benefit from a continuous, real-time exchange between sales, service, finance, and operations. Visibility across these departments ensures that buyers and planners can proactively procure adequate supplies to meet ongoing product demand.
- Enhanced Financial Analytics. Finance departments must be able to analyse and reconcile important financial statements. This includes profit-and-loss (P&L) reports and the balance sheet. With this new update, customers can wield more powerful analytic capabilities to “drill down” into the details of these reports.
An Improved User Experience.
- Rootstock has made significant investments into continually enhancing its user experience. Its interface is intuitive, easy-to-use, and highly configurable. Utilising the Rootstock Lightning Toolkit, customers can customise the “look and feel” of the system to make it their own.
- Optimised Mobile Capabilities. Rootstock now delivers a broader and deeper breadth of mobile ERP capabilities across inventory, purchasing, sales, and more. A mobile phone can be used to take pictures or scan QR and barcodes. Transactions can now happen on the shop floor, in a warehouse, or on a service truck. Customers can download Rootstock’s mobile package, easily modify functions to meet their needs, and “go live” within minutes.
- Leveraging Einstein AI and LNP for an Improved Employee Experience. With the tight labour market, manufacturers want an ERP that makes everyday tasks easier on workers. With enhanced use of Einstein AI with Natural Language Processing (NLP) capabilities, customers can deliver next-gen experiences for their employees. The platform has always driven Google-like searches across company data. However, now with NLP, employee queries are much richer, and AI returns more options inferred by search terms. And there are many other instances where AI and NLP can enhance employee experience.
- Self-Service via Einstein Bots. Manufacturers want to provide self-service options to customers. Rootstock now enables them to implement these capabilities with ease. It leverages Einstein Bots to launch virtual agents, which can turn a company’s website into a 24/7 service centre. Companies can customise these chatbots to address common customer questions and resolve simple issues without a live attendant.
Enterprise Times: What this means for business.
Currently, businesses are facing some serious challenges. The threat of rampant Inflation, global supply chain disruptions, labour shortages and the rise of remote and hybrid work. Additionally, there are still ongoing COVID-19 challenges. All these challenges require enterprises to seriously look at their costs and bottom line.
Rootstock’s solution is built on the Salesforce Platform. Salesforce’s own internal ‘product management’ applications have been relatively the weak link in the company’s impressive eCommerce infrastructure. Rootstock says the product updates will support customer needs for a 360-degree view of data. In addition to a resilient supply chain, and sophisticated Mobile, AI, and NLP capabilities.
The company expects enterprises will gain the benefit of an enterprise cloud environment. In addition to an ERP system that is intuitive, flexible, and digitally connected. Since the solution is built natively for Salesforce, this should give the platform an advantage compared to Salesforce’s own in-house tools. This is in addition to the array of industry-standard ERPs in the marketplace, that often requires complex integration into Salesforce. It will also be interesting to see whether bringing CRM and ERPs data closer, truly enriches the customer experience.