Enveyo, a Transportation Management System (TMS) and logistics optimisation software provider, has launched its customer delivery experience management solution, Alerting. The solution enables real-time visibility across the lifecycle of parcel shipments. Alerting gives eCommerce shippers the ability to increase revenue & customer satisfaction, while driving brand loyalty.
Alerting is the latest addition to the Enveyo suite of logistics optimisation software products, including predictive analytics application. Modeling, comprehensive business intelligence reporting tool, Insights, intuitive TMS, Cloudroute, and carrier performance auditing solution, Audit. This solution makes Enveyo the only logistics software platform enabling end-to-end supply chain visibility in a single SaaS platform.
Customer delivery experience management has become an essential piece of the eCommerce landscape. Shoppers are demanding more visibility and consistent communication across the journey of their packages. Alerting solves this challenge for shippers by enabling real-time shipment notifications across key milestones of the package’s journey. From creation to delivery, as well as delivery exceptions.
E-Commerce shipping benefits
- Increase customer communication, build trust and brand loyalty through real-time shipment notifications. From order creation to package delivery, and unexpected delivery exceptions, customers continue to interact with your brand through multiple key milestones along the package’s journey.
- Create a seamless customer delivery experience through email or SMS notifications configurable to customise shipper’s unique messaging and brand styling.
- Extend your brand experience with a white-labelled landing page detailing the package’s full status & progress history. The landing page will also have the ability to add dynamic product placements and announcements.
To support eCommerce shippers in making intelligent, businesses focused data-driven decisions. Shipment lifecycle reporting delivers insights across all organisational shipping data in both out-of-the-box and customisable dashboards. As a result, shippers spend less time cleansing & analysing data, and more time building brand loyalty.
“Data collection and management is an ongoing challenge for shippers,” says John Errebo, Enveyo’s co-founder and CTO. “We’re on a mission to help organisations leverage that data and technology to drive business-transforming shipping decisions. The introduction of Alerting is another exciting step forward for that mission.”
Coby Nilsson, Enveyo’s co-founder and CEO says, “We consistently see that consumers demand visibility. From the moment the purchase is made to the moment the doorbell rings, consumers want transparency. We’re excited that Alerting enables that level of transparency and interaction between companies and end consumers. The solution will further establish trust and brand loyalty.”
Enterprise Times: What this means for business?
Businesses across the world have been experiencing supply chain issues. Many retailers and brands that deals with shipping will inevitably have logistics issues. These issues can be avoided if an enterprise has the right level of visibility and the right technology in place. So, it’s perfect timing for Enveyo to launch its Customer Delivery Experience Management Solution, Alerting. This function will improve customer loyalty through real-time shipment notifications along each package’s lifecycle. The company says its solution provides greater visibility for eCommerce shippers and their customers. At a time when the supply chain is proving critical for business survival. Providing enterprises with real-time access to their transport data is vital in today’s business environment. Better data about where products are, helps businesses solve the gaps in the supply chain.