Arab Medical Center, Amman, (c) AMC 2018Infor has announced that the Arab Medical Center (AMC) in Amman, Jordan has selected two of its CloudSuite products. They plan to implement both Infor CloudSuite Financials & Supply Management and Infor Enterprise Asset Management (EAM) by December 2018.

This is a short timescale and a challenge that Infor will want to complete in time. When Enterprise Times spoke to Jonathan Wood, general manager, IMEA, Infor earlier this year, he commented that under the new leadership of Cormac Watters he has been able to leverage resources from outside IMEA to help with implementations.

Why is this implementation so important?

AMC was founded in 1993, it is now a top medical referral destination for local, regional and international patients. AMC is a state of the art medical center with 150 beds treating on average 200 patients a day. It also has 8 theatres, 12 critical care unit beds and 8 coronary care unit beds with a range of supporting diagnostic facilities. It offers a level of care that steps beyond the hospital doors arranging.

Possibly more importantly, it appears to be part of FAL Holdings. FAL Group is one of the leading conglomerates based in Saudi Arabia. It has more than 85 companies spanning more than 17 countries. Its interests include:

  • Healthcare
  • Engineering and Construction
  • Information Technology
  • Aviation,
  • Finance and Investments,
  • Heavy Industries,
  • Machinery and Equipment,
  • Hotels and Resorts,
  • Travel and Tourism,
  • Real Estate,
  • Food and Agriculture
  • Education

If Infor deliver success to this one company, then it could have wider success across the group. This is also not a forgotten subsidiary. Nadir Abusaif, the administrative director at AMC is also head of group procurement at FAL Group. The backing of the Koch Group may have influenced this decision. Conglomerates may become one of the hot targets for Infor sales teams.

Why Infor, why now?

One of the issues with state of the art medical systems are that they are rarely from a single supplier. This has led to the challenge of integration between these systems. AMC needs to provide a single version of the truth both internally and for patient benefit. In selecting the Infor solutions it aims to provide a single view across finance and procurement as well as its physical assets.

Fadi Al-Shammaa, CEO, Arab Medical Center commented: “Infor is allowing us to bring true transformation to financial operations and our supply chain at Arab Medical Center. The integrated solution means that we can seamlessly manage our back-office operations and the scalability of Infor’s solutions ensures that we are able to meet future growth and fulfill our mission.”

JOnathan Wood, General Manager, India, Middle East & Africa at Infor (Image credit Infor)
Jonathan Wood, General Manager, India, Middle East & Africa at Infor

The solution leverages the Infor OS platform to bring together the integration points across the disparate architecture within the hospital. This is something that Infor has had great success with in other regions, especially the US. The EAM solution provides AMC the ability to manage its expensive equipment. Through a preventative maintenance program, it will increase the efficiency of its operations and extend the lifetime of equipment. In turn, if planned correctly, an optimal amount of equipment is available for use by the medical teams.

Jonathan Wood, general manager, IMEA, Infor commented: “In a time when the healthcare sector is consistently expected to deliver in the areas of innovation and quality, patients’ needs must always to be at the center of healthcare providers’ strategies. They must ensure easy access to health records, scheduling, and the ability to choose providers. We are committed to helping Arab Medical Center run their operations even better to continually meet their goal which is to provide compassionate, high quality care with the best technology and services available today.”

What this mean

This is an important win for Infor in a region that is resurgent under the newly appointed Wood. It demonstrates that Infor is a viable alternative to SAP, Oracle and local providers in the region. Success within a single entity in the FAL group may lead to wider opportunities within the group and elsewhere in the healthcare sector especially.


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