revolving door Image credit Pixabay/HansIFS has announced the appointment of Marne Martin as President of IFS’s Service Management business unit and CEO of WorkWave. The move came after Chris Sullens left the company in July to become the new CEO of CentralReach. Sullens had been the CEO of Workwave when IFS acquired the company in 2017.

This is the latest appointment by Darren Roos, who became CEO in April this year. It also sees the company restructure in a similar way following its acquisition of MXI Technology. At that time it combined the A&D functions from IFS with the newly acquired company to create division. It has appeared to have done the same with Service Management. Marne will head up the new combined business unit of Workwave and the elements of service management that exists within IFS.

Marne Martin, President of IFS’s Service Management business unit and CEO of WorkWave (Image credit IFS
Marne Martin, President of IFS’s Service Management business unit and CEO of WorkWave

Martin commented: “I am thrilled to be leading such a great organization and to be part of the overall IFS senior leadership team as we begin a new chapter in our company’s growth. WorkWave continues to be an important asset to the overarching value proposition of IFS Service Management, and I look forward to working with the talented IFS and WorkWave teams to make sure IFS’s service management portfolio becomes even more customer-focused.

Who is Marne?

Marne stepped down from her previous role as CEO of ServicePower in February 2018. She led that company successfully over five years. She helped to restructure the company while it was still public, leading it through its move to become a private company and helping it to grow. At IFS she will almost certainly restructure the division as it comes together in a single entity. She is then targeted to grow the division further. IFS is already seen as a leader in the space by Gartner but with her past experience, especially in telecoms and service management will see her aim to grow market share.

IFS CEO Darren Roos commented: “Marne’s domain experience will enable us to further develop the service management capability across the entire portfolio to deliver even more value to our customers. We remain completely focused on delivering solutions together with our partners that have an impact on the way our customers serve their customers.”

What does this mean

Roos is making changes to both the structure and management team in IFS. Bringing in an independent to combine service management business within IFS and the new acquisition Workwave is a sensible move. It will be easier to unite the two business unit into a single powerful one with a combined culture. This will not be an easy task. It will be interesting to see how Martin manages the different elements that need to combine.



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