Thursday, February 22, 2024
red Nose Image by Jayzza Gallego Garzon from Pixabay

Comic Relief extends GoCardless deal ahead of Red Nose Day

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GoCardless has announced the extension of its relationship with Comic Relief until 2026. With the next Red Nose Day set for 15th March 2024, the bank payment company will power the...
Manhattan Associates (credit image/Pixabay/Dean Page)

Shopify and Manhattan to develop unified commerce solution

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Manhattan Associates a provider in supply chain commerce and commerce company and Shopify have announced a partnership to help retailers build world-class unified omnichannel shopping experiences. Shopify’s commerce platform will be...
Balance (credit image/Pixabay/Ahmad Ardity)

Balance unveils B2B comprehensive transaction lifecycle product suite

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Balance, the digital payment platform, has launched its new suite of products spanning the B2B transaction lifecycle. Thanks to benefits brought by AI-powered net terms assessment and financing, payment cost optimisation,...
Rock Struggle Image by Mohamed Hassan from Pixabay

Retailers want but struggle to find and implement AI based solutions

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Epicor has published a study that it commissioned from Forrester about the state of AI amongst retailers. AI Will Transform Retail — But Success Hinges On Tech, Data, And Process is...
eCommerce(Image credit/Pixabay/Mohamed_Hassan)

NetSuite powers up retailer analytics for growth

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With NRF occurring this week, NetSuite reminded retailers how its software platform differentiates from other vendor solutions. NetSuite is already recognised as a powerful financial management solution. It has an eCommerce...
Yottaa (credit image/Pexels/Andrea Piacquadio)

Yottaa launches Cache Experience — new eCommerce experience innovation

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Yottaa a cloud platform for accelerating and securing digital commerce experiences announced the availability of its newest innovation, "Cache Experience". This new solution capability enables online brands to redefine the online...
Actabl (credit image/Pixabay/Rodrigo Salomón Cañas)

Actabl partners with Avalara to simplify tax compliance for hotels

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Actabl, a hospitality software company has announced a partnership with Avalara. Actabl software supports hotels with actionable insights to drive profit. Avalara is a provider of cloud-based tax compliance automation for...
Kibo Commerce (Credit image/Pixabay/ppoppy486)

Kibo joins the MACH Alliance

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Kibo Commerce, a provider of composable commerce solutions has announced its acceptance into the MACH Alliance. This marks a significant milestone, reflecting Kibo's support of the principles of Microservices-based, API-first, Cloud-native...
fabric (credit image/Pixabay/8385)

fabric launches commerce platform with native OMS

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fabric has launched its updated fabric Order Management System (OMS). Native to the fabric commerce platform, fabric OMS unlocks commerce services like dropship, to streamline real-time inventory and order management. The...
Chargeback911 (credit image/Pixabay/Gerd Altmann)

Chargebacks911 study reveals chargeback misconceptions among consumers

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Chargebacks911 has released the findings of its 2024 Cardholder Dispute Index. The study compiles insights from more than 4,000 consumers engaged in chargeback processes with issuing banks in the past year. Released...

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Icertis celebrates ARR growth topping $250 million

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Icertis has announced that its annual Recurring revenue is $250 million. It shows steady, if not impressive, growth for the company. In March last...
Salesforce (credit image/Pixabay/Wolfgang Eckert)

Salesforce launches new Marketing Cloud Edition to help small businesses become AI-enabled

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Salesforce has unveiled Marketing Cloud Growth, a new edition of Marketing Cloud. The solution aims to help small businesses drive growth efficiently with CRM,...
Beekeeper - Smoke Image by PollyDot from Pixabay

Beekeeper smokes out marketing queen Louisnord as CMO

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Beekeeper has announced Nancy Louisnord as its new Chief Marketing Officer. Louisnord will be responsible for leading the global marketing strategy following Beekeeper’s record...
LockBit servers and data seized by UK and US law enforcement (Image Credit: https://en.wikipedia.org/wiki/Lockbit)

LockBit servers and data seized by UK and US law enforcement

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The UK and US have seized technical infrastructure belonging to the LockBit ransomware group as part of Operation Cronos. Among the assets seized are...
MOney hand Image by MOHAMMEd ALIM from Pixabay

Apica gets $6 million in funding and buys Circonus

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Apica, the company behind the data observability and data management platform Ascent, has acquired telemetry data management pioneer Circonus. It intends to integrate the...
Adspace (credit image/Pixabay/Buffik)

Adspace’s launches new suite of digital marketing services

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Adspace has published a new suite of digital marketing services. Adspace says this strategic unveiling positions Adspace not just as a service provider but...
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BICS partners with Cognigy to enhance customer experience for Chinese customers using WeChat

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BICS has launched a new customer support AI Agent tailored for Chinese customers. The new solution has been developed with Cognigy. BICS noted that...
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Middle Managers are Crucial for Productivity

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Productivity platform ClickUp has published findings from a survey which reveals that middle management are crucial within organisations. The survey of 1,265 knowledge workers...
Technology AI Image by Tung Nguyen from Pixabay

State of Sales Enablement, Operations & Technology signals a shift towards AI enablement

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Seismic has published the State of Sales Enablement, Operations & Technology 2023/24 report (registration required). It is the second time it has produced the...
Soccer Man City , Manchester City Football Club has extended its existing partnership with Qualtrics in another multi-year agreement. The two organisations first partnered in 2021 with Qualtrics, providing its Experience Management platform for the football club. The agreement will see Man City continue to use the Qualtrics Experience Platform. Over the past four years, the platform has helped the football club better understand and engage with fans across physical and digital engagement. Key improvements that Man City has made include: • Listening to fans’ feedback to improve all elements of the journey fans take as they visit the Club’s facilities at the Etihad Campus • Enabling fans to share their opinions everywhere, with the implementation of QR codes and iPads around the stadium for fans to share their views • Gathering live feedback during the online ticket and merchandise buying journeys to understand fan satisfaction and identify moments of friction • Improving hospitality experiences, including the Kids Fanzone and ensuring issue resolution and expectations can be managed quickly and efficiently • Listening to feedback and tailoring digital experiences to increase engagement and make improvements to club content by measuring the effectiveness of help and support pages • Developing more meaningful relationships with partners using rich data to drive increased awareness and perception Looking forward Qualtrics will now expand its role as the Official Experience Management Software partner. It will continue to capture and analyse fan feedback at every point of the customer journey. The relationship allows Man City to gain instant feedback on the experience, enabling it to react quickly if there is an issue. The platform already supports partners and the Club to nuance campaigns and the experiences that fans receive. The partnership will no doubt help refine the planned expansion of the Etihad Stadium, that will see several connected all-weather facilities and an expanded North Stand that will increase the capacity of the ground to over 60,000. This program of works, representing a £300 million investment, should complete during the 2025/26 season. Other improvements include: • A sky bar with views overlooking the pitch • A stadium roof walk experience • A covered City Square fan zone with a wide variety of food and drink outlets and a capacity for 3,000 people • A new club shop • A museum • Modest workspace • A 400-bed hotel Tom Boyle, VP of Global Partnerships Marketing & Operations at City Football Group, said: “We are pleased to extend our partnership with Qualtrics as we continue to look for ways to improve our matchday offering and other experiences beyond matchday for our fans. In recent years, we have seen increased matchday satisfaction results and Qualtrics have played a key role in helping us to understand and improve our services. We’re looking forward to building on this fantastic work during the next term of the partnership and in the future." Brad Anderson, President of Products and Engineering at Qualtrics, added: “Fans are the fuel in any football club and being able to continue to learn what fans want from the matchday experience is gold. With our strategic partnership, the Club can amplify fan voices to drive deeper connections and take fan engagement to new heights.” Enterprise Times: What does this mean? Retention for a SaaS firm is always good news. When it means a multi-year agreement with a global brand such as Manchester City, doubly so. With the realisation of the huge investment into the stadium facilities, this is good news for both Qualtrics and Manchester City. It has a proven solution that will help to rapidly iron out any issues with the new facilities. Qualtrics will also gain, potentially from the integration that Man City will no doubt incorporate into the new venues.

Manchester City renews Experience Management Software partner with Qualtrics

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Manchester City Football Club has extended its existing partnership with Qualtrics in another multi-year agreement. The two organisations first partnered in 2021 with Qualtrics,...
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VeUP hires new HR Leader at stormy time

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VeUP has announced the appointment of Cheryl Powell as head of HR. VeUP is a forward-thinking company that specializes in delivering innovative software and...
Coffee Machine Image by Andrew Leinster from Pixabay

Pulseway 9.5 updates policy management and helps make your coffee!

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Pulseway has rolled out an updated, more sophisticated and easier-to-use policy management engine within its latest release. That is not the only enhancement that...
Hands green World - https://www.salesforce.com/products/energy-utilities-cloud/overview/

Salesforce launches Clean Energy Program Management

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Salesforce has extended its Energy & Utilities Cloud with a Clean Energy Program Management. Targeting utility companies such as gas, water and electricity, the...
Doors Appointment Image by Esa Riutta from Pixabay

Forter double ups appointment announcement

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Forter has announced the appointment of two senior executives to strengthen its leadership team. It has appointed Anthony Barsoom as its new Chief Financial...