New Twilio study says lack of customer data remains a challenge to AI rewards
Research from Twilio has found businesses are making good progress on implementing artificial intelligence (AI) to help power customer interactions. However, the research found both a lack of customer data, as...
Apadmi report says retail apps a key tool for online shopping
Research by Apadmi suggests that almost half of UK consumers use retail apps as primary way to shop. The 2024 Retail App Report has surveyed 1000 UK shoppers to investigate how...
nShift partners with Loqate to improve address verification
nShift, a provider of delivery management software, is partnering with Loqate, a GBG solution, the leader in global address verification. Loqate's research found 24% of eCommerce organisations say more than 1...
Outvio to transform eCommerce customer support with launch of Outvio Desk
Outvio, a provider of post-purchase platform for eCommerce, has released Outvio Desk, an AI-powered customer support platform. The solution is designed for online shops and the company says, it is set...
SoundCommerce selected to support Hearst’s commerce, data and analytics
SoundCommerce, the composable retail data platform has been selected by Hearst, a large global group of diversified information, services and media companies. The partnership will enable Hearst to measure and optimise...
Report says businesses face $3 total cost for each dollar lost to fraud
LexisNexis Risk Solutions has revealed the findings of the fourteenth edition of its annual LexisNexis True Cost of Fraud Study: Ecommerce and Retail Report—US and Canada Edition. The report was based...
Sendcloud appoints new CFO
Sendcloud, the complete shipping platform for e-commerce has announced the appointment of Aliaksei Aneichyk as its new Chief Financial Officer (CFO). He will join the company from April 8th 2024, and...
Mastercard and Worldpay form partnership to fight payment fraud globally
Mastercard and Worldpay are enhancing the transaction experience by helping merchants to resolve transaction disputes faster and with fewer chargebacks.
Chargebacks – a request for a refund triggered when a consumer disputes...
Adobe unveils Firefly Services and custom models to accelerate content creation
Adobe has announced Adobe Firefly Services and Custom Models to fundamentally change how brands create and produce content to deliver personalisation at scale. With Firefly Services, brands can access over 20...
Makip launches Unisize for Kids solution for accurate clothing selection
Sizing technology specialist, Makip has launched Unisize for Kids, an innovative solution designed specifically for children aged one to 15. This new feature is expected to transform the online shopping experience...