Wednesday, February 21, 2024
Fabric (Credit image/Pixabay/StockSnap)

Three key steps to enhancing digital customer experience

Enterprise Times met with Mike Micucci, CEO of fabric. fabric solutions are designed to provide commerce services that enable customers to build digital experiences anywhere. Mike, a former VP in Salesforce, is...
Groupby (credit image/Pixabay/WOKANDAPIX)

GroupBy launches AI-powered Year, Make, Model Fitment search

GroupBy, a SaaS-based eCommerce search and product discovery provider, says it is transforming year, make, and model search. The company is launching its new AI-powered Fitment product. With this technology, GroupBy...
Storyblok (credit image/Pixabay/Rastaman1075)

New research reveals app absence could hamper Vision Pro’s appeal

Storyblok has released research which reveals the absence of apps from major streamers could seriously undermine the success of Apple's imminent Vision Pro launch. Apple Vision Pro is a mixed-reality headset....
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News from the week beginning 22nd January 2024

News from the week beginning 22nd January 2024 includes stories from @ASUS, @Infor, @NewgenSoftware, @Planisware and @Infosys
FlexPath (credit image/Pixabay/Mohamed Hassan)

New company, FlexPath DXP, launches fintech platform to support end-to-end connected retailing

Automobile Consumer Services has launched FlexPath DXP, a fintech (Financial Technology) connected retailing platform company. FlexPath says the new venture again raises the stakes in automotive fintech. FlexPath DXP is a...
CommerceNext (credit image/Pixabay/Gerd Altman)

CommerceNext study says 42% of online retailers plan technology investment in 2024

CommerceNext has published the results of its survey, which suggests that the majority of eCommerce enterprises are optimistic about continued revenue growth. Following stronger-than-expected holiday quarter retail results and record-high stock...
Nuvei (credit image/Pixabay/Obsahovka)

Nuvei enters new global partnership with Adobe to enhance eCommerce payments

Nuvei, the Canadian fintech company, has formed a partnership with Adobe to provide customers access to their payment technology.  Nuvei’s solutions will be facilitated through their existing integration with Adobe Commerce,...
Doors Appointment Image by Esa Riutta from Pixabay

Zilliant appoints two executives to strengthen leadership team

Zilliant, a leading cloud-native pricing and revenue optimization software vendor, has announced the appointment of two executives. Adi Kavaler has been appointed Chief Technology Officer, and Claude Sammoury, SVP of Partnerships...
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commercetools launches commercetools Foundry to support B2C Retailers to unlock composability faster

commercetools has launched commercetools Foundry. For B2C retailers, Foundry combines composable technology and commercetools’ expertise into a quick-to-launch, pre-composed solution. Foundry distils the learning from the collective success of hundreds of...
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Comic Relief extends GoCardless deal ahead of Red Nose Day

GoCardless has announced the extension of its relationship with Comic Relief until 2026. With the next Red Nose Day set for 15th March 2024, the bank payment company will power the...


MOney hand Image by MOHAMMEd ALIM from Pixabay

Apica gets $6 million in funding and buys Circonus

Apica, the company behind the data observability and data management platform Ascent, has acquired telemetry data management pioneer Circonus. It intends to integrate the...
Adspace (credit image/Pixabay/Buffik)

Adspace’s launches new suite of digital marketing services

Adspace has published a new suite of digital marketing services. Adspace says this strategic unveiling positions Adspace not just as a service provider but...
China MObile WeChat Image by Gerd Altmann from Pixabay

BICS partners with Cognigy to enhance customer experience for Chinese customers using WeChat

BICS has launched a new customer support AI Agent tailored for Chinese customers. The new solution has been developed with Cognigy. BICS noted that...
MIddle Management, Manager Image by Gerd Altmann from Pixabay

Middle Managers are Crucial for Productivity

Productivity platform ClickUp has published findings from a survey which reveals that middle management are crucial within organisations. The survey of 1,265 knowledge workers...
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State of Sales Enablement, Operations & Technology signals a shift towards AI enablement

Seismic has published the State of Sales Enablement, Operations & Technology 2023/24 report (registration required). It is the second time it has produced the...
Soccer Man City , Manchester City Football Club has extended its existing partnership with Qualtrics in another multi-year agreement. The two organisations first partnered in 2021 with Qualtrics, providing its Experience Management platform for the football club. The agreement will see Man City continue to use the Qualtrics Experience Platform. Over the past four years, the platform has helped the football club better understand and engage with fans across physical and digital engagement. Key improvements that Man City has made include: • Listening to fans’ feedback to improve all elements of the journey fans take as they visit the Club’s facilities at the Etihad Campus • Enabling fans to share their opinions everywhere, with the implementation of QR codes and iPads around the stadium for fans to share their views • Gathering live feedback during the online ticket and merchandise buying journeys to understand fan satisfaction and identify moments of friction • Improving hospitality experiences, including the Kids Fanzone and ensuring issue resolution and expectations can be managed quickly and efficiently • Listening to feedback and tailoring digital experiences to increase engagement and make improvements to club content by measuring the effectiveness of help and support pages • Developing more meaningful relationships with partners using rich data to drive increased awareness and perception Looking forward Qualtrics will now expand its role as the Official Experience Management Software partner. It will continue to capture and analyse fan feedback at every point of the customer journey. The relationship allows Man City to gain instant feedback on the experience, enabling it to react quickly if there is an issue. The platform already supports partners and the Club to nuance campaigns and the experiences that fans receive. The partnership will no doubt help refine the planned expansion of the Etihad Stadium, that will see several connected all-weather facilities and an expanded North Stand that will increase the capacity of the ground to over 60,000. This program of works, representing a £300 million investment, should complete during the 2025/26 season. Other improvements include: • A sky bar with views overlooking the pitch • A stadium roof walk experience • A covered City Square fan zone with a wide variety of food and drink outlets and a capacity for 3,000 people • A new club shop • A museum • Modest workspace • A 400-bed hotel Tom Boyle, VP of Global Partnerships Marketing & Operations at City Football Group, said: “We are pleased to extend our partnership with Qualtrics as we continue to look for ways to improve our matchday offering and other experiences beyond matchday for our fans. In recent years, we have seen increased matchday satisfaction results and Qualtrics have played a key role in helping us to understand and improve our services. We’re looking forward to building on this fantastic work during the next term of the partnership and in the future." Brad Anderson, President of Products and Engineering at Qualtrics, added: “Fans are the fuel in any football club and being able to continue to learn what fans want from the matchday experience is gold. With our strategic partnership, the Club can amplify fan voices to drive deeper connections and take fan engagement to new heights.” Enterprise Times: What does this mean? Retention for a SaaS firm is always good news. When it means a multi-year agreement with a global brand such as Manchester City, doubly so. With the realisation of the huge investment into the stadium facilities, this is good news for both Qualtrics and Manchester City. It has a proven solution that will help to rapidly iron out any issues with the new facilities. Qualtrics will also gain, potentially from the integration that Man City will no doubt incorporate into the new venues.

Manchester City renews Experience Management Software partner with Qualtrics

Manchester City Football Club has extended its existing partnership with Qualtrics in another multi-year agreement. The two organisations first partnered in 2021 with Qualtrics,...
Navigating a turbulent economy -

VeUP hires new HR Leader at stormy time

VeUP has announced the appointment of Cheryl Powell as head of HR. VeUP is a forward-thinking company that specializes in delivering innovative software and...
Coffee Machine Image by Andrew Leinster from Pixabay

Pulseway 9.5 updates policy management and helps make your coffee!

Pulseway has rolled out an updated, more sophisticated and easier-to-use policy management engine within its latest release. That is not the only enhancement that...
Hands green World -

Salesforce launches Clean Energy Program Management

Salesforce has extended its Energy & Utilities Cloud with a Clean Energy Program Management. Targeting utility companies such as gas, water and electricity, the...
Doors Appointment Image by Esa Riutta from Pixabay

Forter double ups appointment announcement

Forter has announced the appointment of two senior executives to strengthen its leadership team. It has appointed Anthony Barsoom as its new Chief Financial...
Mangopay and adopts Mangopay for secure payments platform

Mangopay has announced a new “partnership” with is the largest online vehicle market in Germany, with over 1.2 million cars available on...
Crown, appointment - image credit Jametlene Reskp on Unsplash

Siemens appoints Raymond Kok as Mendix CEO

Mendix has announced the appointment of Raymond Kok as its new CEO. He replaces Tim Srock, who had joined the company as CFO from...
Zoho signing MOU with MOMO Pencils

Zoho expands transnational localism in Africa

Zoho has announced a new CSR initiative in Kenya. It has partnered with green manufacturer MOMO Pencils. MOMO pencils designs and manufactures pencils using...
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FIS and Banked forge A2A payments strategic partnership

FIS, a global leader in financial technology, has announced a strategic partnership with Banked, a leading payments provider. The partnership will leverage open banking...