Logicalis has released the latest version of its AI-powered Digital Fabric Platform. Introduced in October 2022 the platform provides its managed service provides with a real-time view of their digital infrastructure across cloud, security, workplace, and connectivity. The platform provides metrics around five dimensions: reliability, security and compliance, economics, user experience and environment. It also provides benchmarking information to help CIOs assess the performance of their technology architecture.
The emphasis of this release was to provide greater insights into CIOs and improve the usability of the platform. Logicalis has also added AI-powered recommendations. With no access to the release notes, Logicalis flagged four key areas of improvement in the press release.
Toby Alcock, CTO Logicalis, says, “We’re excited to unveil our latest Digital Fabric Platform release to the market. Our customers’ voices and feedback are at the heart of our continuous product innovation and have been the driving force behind these platform enhancements. Through the platform’s new interface and richer insights, we’re empowering the CIO with board-level visibility.”
The board level visibility may be a stretch, however the environmental information element could justify this statement.
What is in this update?
An updated UI that is cleaner and Logicalis claims is visually appealing. They believe that this will make it easier for users to visualise insights on a single page where they can also take immediate action. What isn’t clear is whether these screens are configurable and what actions users can undertake.
Logicalis has published several videos recently that may feature that appear to show the new interface. It includes the home page that increases a high-level view of the five key metrics and an environmental score. Each metric visualisation includes the current score and the recommendations, split by the high, medium and low impact that can be undertaken. There is also an overall health score that covers the entire network, for CIOs to assess and target improvement on.
Users can drill down into each metric and see the recommendations sorted by priority, with the AI calculating a priority score based on the impact. Users can see details on what each action requires with the ability to create a ticket to initiate the work for the users’ approval. The platform also indicates the impact that the action will have on performance if undertaken. Details about the actions include a basic description, the impacted resources and the steps needed for remediation.
Logicalis has added a knowledge base area exclusively for platform users. It provides information about how the data is collected and how the scores are calculated. The knowledge base, which Logicalis intends to keep updated, will deliver users a deeper understanding of the platform and how it works. It will help users interpret the scores and also look at the weighting of the scores. The inference is that customers can feed back thoughts on those weightings and the elements included.
More information
Logicalis has published a series of videos on YouTube that provide deeper insights into the update and the latest version of the Digital Fabric Platform.
The videos include:
- DFP Overview
- DFP Reliability Score
- DFP Security Compliance
- DFP Economics Score
- DFP Environment Score
- DFP User Experience Score
Enterprise Times: What does this mean
The new look is clean, simple to use and uses AI to surface insights and actions that appear to make it easy for IT teams to improve the scores across their five key metrics. What is missing from this announcement is an indication from customers that this has had a positive impact.
The knowledge base is a brave move. It will be important to keep the information up to date for customers as Logicalis adds new connections to tools. What isn’t clear is whether a user can change some of the weightings of calculations that Logicalis has defaulted to, on the platform.
The platform is already in use by over 200 digital managed services customers. It will be interesting to see what they think of the changes and whether these will increase the adoption of the platform.
