ManageEngine has announced the opening of two new data centres in the UK. The ISO/IEC-27001-certified data centre facilities are located in London and Manchester. It will enable ManageEngine to offer data sovereignty and residency to UK customers, extending the industries it can now target. The new data centres represent a USD 1 million investment in the UK and bring the total number of data centres that ManageEnginee operates to 16 worldwide. The data centres are hosted by Equinix and carry many certifications, including SOC 1 Type II, SOC 2 Type II, PCI DSS, HAD and several ISO accreditations.
Both data centres will host ManageEngine products, including ServiceDesk Plus Cloud (for IT and enterprise service management) and Endpoint Central Cloud (for unified endpoint management and security). ManageEngine will roll out additional services and its entire portfolio over time. ManageEngine did not reveal any timescales for this, nor how quickly it might migrate existing customers.
Rajesh Ganesan, president of ManageEngine, commented, “Cloud adoption has been rapid in the UK, far outstripping other markets. We have seen 70% growth in cloud adoption YOY since 2018 versus 50% globally. Post-Brexit, we also saw increased demand from customers for data centres to be located in the UK to ensure data sovereignty and comply with local regulations.”
Customers see the advantage with Lex Harris, global service manager of group IT at Inchcape Shipping Services, a ManageEngine customer, saying, “The nature of technology deployed by shipping and logistics companies is changing, and navigating these new developments requires the right ITSM provider. With ManageEngine, we’ve been able to ensure smooth sailing; we’ve received robust, reliable, competitively priced service that has helped increase our performance capabilities and streamline processes.
“New UK data centres are a welcome development that will help us maintain data flow and provide reassurance that the data we have in the UK complies with local regulations.”
UK market importance
It is, perhaps, surprising that it has taken ManageEngine so long to deploy its cloud solutions in a UK hosting centre. The UK represents the firm’s second-largest market, with 25% of global revenues coming from the region. As Ganesan noted, Cloud adoption has rapidly increased, and the move to provide local cloud services will help address the increased demand. The UK hosting options enables IT teams to move to the cloud while ensuring that data sovereignty is maintained and with a disaster recovery site within the UK.
Arun Kumar J., regional director of UK at ManageEngine, said: “Organisations are leveraging hybrid cloud computing and edge computing more and more to use the cloud optimally. The new centres will benefit customers by helping them meet complex data security demands; our cloud security efforts for these centres will focus on compliance, privacy, data leak prevention and endpoint security. Intelligence at the edge — extended to every endpoint — is essential to securing endpoints against modern attacks.”
Enterprise Times: What does this mean
For the UK market, this will differentiate it from some competitors and bring it on an even footing with others that already have a cloud centre presence in the UK. It may mean that ManageEngine can also target new markets. However, it might take time to target the public sector, as while it now has data sovereignty available, neither Equinix nor ManageEngine offers solutions through the UK government digital marketplace.
Questions remain. How quickly will ManageEngine roll out its products to the data centres? How quickly can it move existing customers to the UK hosting services, and is there a cost or disruption? Finally, will ManageEngine target new sectors that often require sovereignty, such as Healthcare and Financial Services?