Rimini Street has announced that more than ten Australian federal and state government agencies are using its services to support SAP and Oracle systems. The agencies include:

  • NSW Department of Family and Community Services
  • Victorian Government Department of Economic Development, Jobs, Transport and Resources
  • Australian Hearing
  • Open Universities Australia.

These are not new wins though, Open Universities switched support in 2017. Rimini Street stated that the agencies have achieved up to 90% savings on their total maintenance costs having made the move away from direct vendor support. As government bodies look to make savings on their budgets and demonstrate value more agencies may follow.

Andrew Powell, general manager, Asia-Pacific, Rimini Street. “The introduction of stiff competition in this market will drive huge savings across the Australian government, and gives these organizations back the control of their IT roadmaps to ensure they are now business-driven focused, versus dictated to them by the vendor. That is a good thing for all Australians, in fact, it’s a game changer.”

Enterprise Times: What does this mean

That stiff competition will be not just from the vendors who still seem unwilling to drop their pricing models. It may come from the likes of Support Revolution as they look to expand into new territories and other local support providers.

It is budget time again though for government agencies. Rimini Street is cleverly positioning news to flag up the costs of maintenance in other agencies at the best time. IT Leaders will need to have the right responses ready when questioned by their finance team. Does the current contract delivers value for the money spent? Is there an alternative?


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