Tag: contact centre
LATEST NEWS
Semperis closes US$200 million Series C funding led by KKR
Semperis has closed a $200 million funding round led by KKR. The round sees a new group of investors put money into Semperis. Those investing...
WSO2 completes $93 million funding round
WSO2 has completed its $93 million Series E funding round with investment from RedStart Labs (India), a subsidiary of Info Edge Limited. With Goldman...
CX evolved in the Pandemic, there is no way back
Precisely has published a report entitled “How Data is Driving Next-Generation Customer Experiences”. A survey of 100 CX leaders found that the trends that...
Epicor powers its new Automation Studio with Workato
At Epicor Insights, its annual user conference, Epicor announced Epicor Automation Studio. Epicor Automation Studio is built on Workato’s IPaaS solution and will allow...
Syncro adds granularity to OS Patch Management
Syncro has announced refinements to its OS Patch Management functionality. Syncro is a leading Remote Monitoring & Management (RMM) and Professional Services Automation (PSA)...
Noname Security delivers API security to BlueFort Security
Noname Security has agreed a strategic partnership with BlueFort Security. The deal sees BlueFort customers get access to Noname’s API security platform. BlueFort customers...
Pega buys business process mining Everflow
At Pegaworld Inspire, Pegasystems announced the acquisition of Everflow, a Brazilian process mining software company. Business Processing Mining software has become important in an...
Matchmove acquires Shopmatic and signals bold intent for further growth
MatchMove has acquired Shopmatic for US$200 million. It creates a major force combining the embedded finance vendor with a leading eCommerce organisation. Combining the...
Is your business complexity affecting staff?
A new study by Pega shows that business complexity is becoming a problem for employees. Some 71% of those surveyed said their job complexity...
Charles Brett’s Blockchain Catch-up 2022-Week 20
This is a Charles Brett's start-of-the-week Enterprise Times ‘blockchain catch-up’ 2022-Week 20. Necessarily it is idiosyncratic and selective.
It is not intended to be comprehensive...
To Infinity and beyond for IoT with Eseye
Eseye has announced its next-generation IoT platform. The Eseye Infinity IoT Platform delivers a future-proof connectivity platform that has the flexibility and scalability to...
Software AG offers a free sustainability extension to ARIS
Software AG has launched ARIS for sustainability. The free accelerator solution requires a subscription to ARIS, its business process analysis (BPA) and management software...
IDs to remain phygital for the time being
IDs are to remain phygital for now, despite the rise in virtual IDs, claims Veridos. It sees a future where sovereign documents will all...
Applying crime theory to cyber extortion
What is crime theory? Why does it matter to cybersecurity? In particular, what can it teach us about reducing crime and how we rethink...
