contact centre Archives

hands (Image credit/Pixabay/Gerd Altmann)

Business

BT extends ServiceNow partnership across all units

Steve Brooks - June 21, 2024 0

Poeple Queue Image by freestocks-photos from Pixabay

Can AgentNow end queues

Steve Brooks - March 25, 2024 0

Car Finance IMage Pixabay Gert Altman - https://pixabay.com/photos/handshake-autokaufmann-automobile-4011416/

Oodle gets nice with NICE

Steve Brooks - November 22, 2023 0

acquisition of tymeshift by Zendesk Image credit https://pixabay.com/users/absolutvision-6158753/

Business

Zendesk completes Tymeshift acquisition

Steve Brooks - June 23, 2023 0

Blogs

Salesforce Einstein GPT; Is this AI’s expected ‘Productivity Wave’?

Stuart Dorman - May 3, 2023 0

Blogs

Workforce wellbeing – what is it and why does it matter?

Ross Daniels - May 11, 2022 0

Rings integration Image credit Pixabay/The DigitalArtist

NICE puts CXone onto Google Chrome OS

Steve Brooks - February 3, 2022 0

Cyara Funding Image by TheDigitalWay from Pixabay

Business

Cyara raises $350 million in Series B funding led by K1

Steve Brooks - February 1, 2022 0

Customer Experience - Image by Tumisu from Pixabay

Blogs

How CPAAS Can Elevate Customer Experience

John Wilson - September 23, 2021 0

Blogs

What’s next for contact centres that moved to the cloud during...

Tom Goodmanson - May 28, 2021 0

12 Page 1 of 2

Precisely launches AI Readiness Assessment

June 13, 2025

Zoho ups its R&D spend and acquires Asimov Robotics

July 3, 2025

LATEST NEWS

Can NASA’s People Graph and LLMs Revolutionize Workforce Planning?

July 3, 2025

Wix.com (Credit image/https://pixabay.com/photos/online-e-commerce-shopping-internet-6817350/andrespradagarcia )

Alibaba.com and Wix announce partnership to support digital entrepreneurs

July 3, 2025

Omnisend (credit image/Pixabay/https://pixabay.com/illustrations/email-text-message-private-message-6578913/akitada31)

Omnisend unveils AI-enabled suite to support email marketing

July 3, 2025

Digital Transformation is a threat to business growth and competitiveness - Image by AL BON from Pixabay

Digital Transformation delays are a threat to business growth and competitiveness

July 3, 2025

FourKites (credit image/Pixabay/https://pixabay.com/photos/trucks-traffic-transportation-6543613/Mac Kenzie)

Yusen Logistics launches carrier visibility solution from FourKites

July 2, 2025

Unit4, (credit image/Pixabay/https://pixabay.com/photos/teamwork-cooperation-brainstorming-3213924/Mohamed Hassan)

Unit4 ERPx available in the Microsoft Azure Marketplace

July 2, 2025

Retrieval-Augmented Generation Becomes the Enterprise Standard

July 2, 2025

Panzura Symphony hunts down bloated permissions 

July 1, 2025

Tag: contact centre

BT extends ServiceNow partnership across all units

Can AgentNow end queues

Oodle gets nice with NICE

Zendesk completes Tymeshift acquisition

Salesforce Einstein GPT; Is this AI’s expected ‘Productivity Wave’?

Workforce wellbeing – what is it and why does it matter?

NICE puts CXone onto Google Chrome OS

Cyara raises $350 million in Series B funding led by K1

How CPAAS Can Elevate Customer Experience

What’s next for contact centres that moved to the cloud during...

Precisely launches AI Readiness Assessment

Zoho ups its R&D spend and acquires Asimov Robotics

LATEST NEWS

Can NASA’s People Graph and LLMs Revolutionize Workforce Planning?

Alibaba.com and Wix announce partnership to support digital entrepreneurs

Omnisend unveils AI-enabled suite to support email marketing

Digital Transformation delays are a threat to business growth and competitiveness

Yusen Logistics launches carrier visibility solution from FourKites

Unit4 ERPx available in the Microsoft Azure Marketplace

Retrieval-Augmented Generation Becomes the Enterprise Standard

Panzura Symphony hunts down bloated permissions

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