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Egress experts share predictions for cybersecurity in 2024 - Photo by Louis Maniquet on Unsplash

Egress experts share predictions for cybersecurity in 2024

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2023 has been a ground-breaking year for cybersecurity advancements and attacks, with new developments making headlines globally. Experts from threat intelligence, product management, and customer...
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Blue Yonder unveils massive update for retail, manufacturing and logistics firms

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Blue Yonder has announced what it claims is the biggest update to its platform ever. The company has invested heavily in Blue Yonder’s Platform...
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Pipefy launches AI Assistant for HR service delivery

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Pipefy has launched a new AI-powered capability for its HR solution that enables organisations to use customisable chatbots as a user interface. It allows...
Partnership and Build-a-bear - Image by Gerd Altmann from Pixabay

6sense study seeks a better understanding of the B2B buyer experience

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This week, 6sense published a lengthy and fascinating report. The 2023 B2B Buyer Experience Report. It is available in an online-only version that looks...
NIBs (credit image/Pixabay/Gerd Altmann)

Retail and eCommerce news from the week beginning 4 December 2023

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@Celigo has announced it processed orders worth more than $1.4 billion gross market value (GMV) during the Black Friday Cyber Monday
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

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Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate...
Acquisition agreement. Under CC 3.0 Creator attribution: Nick Youngson - link to - http://nyphotographic.com/

Cyara acquires Qbox, a conversational AI testing solution

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Cyara has acquired QBox, a UK-based start-up with a tool that provides a comprehensive solution for testing conversational AI applications. The acquisition will strengthen...
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Research from the week beginning 13th November 2023

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Research from the week beginning 13th November includes research from @Deltek, @Infosys, @Pigment, @Qualtrics and @Sage
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Research from the week beginning 6th November 2023

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Research from the week beginning 6th November includes a fascinating piece of research on research by @Qualtrics

LATEST NEWS

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Groupon and SiteMinder form partnership to enhance travel experience

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Groupon has formed a partnership with SiteMinder, a hotel software platform provider that unlocks the full revenue potential of hotels. The collaboration integrates SiteMinder's...
Qualys giving 30-day free access to Enterprise TruRisk Platform - Image by Elchinator from Pixabay

Qualys giving 30-day free access to Enterprise TruRisk Platform

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Qualys has made its Enterprise TruRisk Platform free for 30-days. It is doing this to help organisations meet the UK's National Cyber Security Centre (NCSC) 5-7...
Cobalt Iron gets EU patent for Cyber Event Responsiveness - Image by Dave from Pixabay

Cobalt Iron gets EU patent for Cyber Event Responsiveness

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Cobalt Iron has received a European patent for its Cyber Event Responsiveness. The company says that Patent no 3683705 focuses on techniques to improve...
Interprefy AI

Interprefy unveils Interprefy AI

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Interprefy renamed its advanced automated live speech translation solution for meetings and events. Henceforward, its next-generation AI event translator will be known as Interprefy AI. In...
xtype Clone View

Has xtype made clones easier for ServiceNow customers?

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xtype has unveiled its latest product to assist ServiceNow customers. xtype Clone View is now available on the ServiceNow marketplace. The new product is...
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Looking around corners

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This is the 70th in a series of business tips from industry leaders that Enterprise Times has spoken to. Enterprise Times recently interviewed Clive...
Shipium (credit image/Pixabay/)

Shipium and APC Postal Logistics partner to expand international reach for eCommerce shippers

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APC Postal Logistics has formed a partnership with Shipium, the modern shipping platform for eCommerce retailers, brands, and LSPs. APC Postal Logistics is a...
Business Travel Image by Alexa from Pixabay

UK SMEs look to combine business with leisure on international travel

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Research sponsored by corporate travel agency Travel Counsellors for Business and conducted by Censuswide has discovered that 60% of SMEs are planning to spend...
Auctane (credit image/PIxabay/TaWiPoP)

US consumers embrace omnichannel, merging digital and physical shopping journeys

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A new study by Auctane suggests that 73% of US consumers blend online research, physical store visits, and options like buy-online-pickup-in-store or in-store returns...
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Autumna achieves golden results

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Autumna has announced that it has achieved huge revenue growth over the last two years. Founded in 2019, the company achieved revenues of £419,000...
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BeyondTrust acquires Entitle at JIT PAM capability

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BeyondTrust has announced the acquisition of Entitle, the just-in-time permissions access management vendor. This is the first acquisition announced by BeyondTrust since its July...
Oracle Netsuite (credit image/Pixabay/Michal Jarmoluk)

NetSuite to provide UK and Ireland companies with connector for AI-Powered insights across multiple...

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Oracle NetSuite has launched NetSuite Analytics Warehouse Multi-Instance Connector. The new connector enables customers in the UK and Ireland to reduce costs and improve...
Appointment Door - Photo by Dima Pechurin on Unsplash

Creditinfo appoints John Cannon as its first Chief Customer Officer

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Creditinfo has announced the appointment of John Cannon as its first Global Chief Customer Officer. Cannon will lead the strategy and execution behind Creditinfo’s...
How to change or add a Status in Zoho Project - Unsplash+ In collaboration with Getty Images

How to change or add a Status in Zoho Projects

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We are currently using the "Premium" version of the Zoho Projects. While the "Enterprise" version has far more customisation options available, there are some...