Wednesday, July 16, 2025
Facebook Linkedin RSS Twitter
Home Precisely Latest News

Latest News

Random
Precisely signs agreement to acquire PlaceIQ (Image Credit: GeoJango Maps on Unsplash)

Precisely signs agreement to acquire PlaceIQ

SAP Insider image - Precisely

The secrets behind supply chain process automation revealed

Welcome to the new Precisely Data Integrity Suite (Image Credit: Josh Sorenson on Pexels

Welcome to the new Precisely Data Integrity Suite

ESG and Building Resilience in Today’s Enterprise - Image by Gerd Altmann from Pixabay

Precisely Brings Data Integrity to ESG Metrics

Adventure, Promotion, Image by Sasin Tipchai from Pixabay

Precisely promotes Eric Willcox to Chief Revenue Officer

Wildfires Image by Ted Erski from Pixabay

Precisely provides pro bono fire risk mapping to save lives

Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

Climb Appointment Image by TeeFarm from Pixabay

Precisely 2022 starts with a new CRO

Data quality and integration are key to getting people to trust data (Photo by John Schnobrich on Unsplash)

Data quality and integration are key to getting people to trust...

Lego Architecture Lego Data Architecture Image by Markus Spiske from Pixabay

Is the world moving from Centralised to Federated Data Architectures?

123...9Page 1 of 9

Categories

BlogsFeaturesLatest NewsNews in BriefPodcastsTips

Meet The Team

Steve Brooks
Editor

Ian Murphy
Editor

Krys Murphy
Contributor

Roy Edwards
Contributor

About Us

Enterprise Times – technology for your enterprise today and tomorrow.

Follow Us

© 2015 – 2023 Synonym Ltd

About | Meet the Team| Terms | Privacy | Copyright | Cookies | Contact | Newsletter
Cookie Settings