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Zoho extends solutions available in UAE with Payroll

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Zoho has announced the introduction of its Payroll solution in UAE, further extending the number of applications that it has available in the region. Last month is published a blog about...
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Law firms will adopt generative AI but for what?

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Icertis has published a co-sponsored report by the Blickstein Group (registration required) written in collaboration with Deloitte. The report is titled “The Evolving Legal Service Delivery Model: Generative AI is Already...
Precisely is now Powered by Snowflake

Precisely joins the Powered by Snowflake program

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Precisely has announced that it has deepened its relationship with Snowflake and joined the Powered by Snowflake program. It means that joint customers can leverage the Precisely Data Integrity Suite without...
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Customers flock to Precisely as importance of data quality rises

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Precisely has announced growing momentum for its Data Integrity Suite. Launched in June 2022, the Precisely Data Integrity Suite provides a comprehensive platform for customers to gain trust in and then...
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

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Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate data from on-premises systems to AWS in...
AWS and Precisely expand AWS mainframe modernisation data replication programme (Image Credit: getty-images-GW2l7nMWOGI-unsplash)

AWS and Precisely expand AWS mainframe modernisation data replication programme

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At AWS re:Invent, Precisely has announced it is working with AWS to expand AWS mainframe modernisation data replication with Precisely. It enables customers with IBM i to replicate their data to...
Ai , Robot, Artificial Intelliegence, Image by Alexandra_Koch from Pixabay

Generative AI and its impact on 2024 and beyond

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Icertis has published a report that looks at business leaders’s attitudes towards generative AI and the impact it will have. The report, titled, The Future of Generative AI: C-Suite Perspectives for...
Zoho Canada Image by GuHyeok Jeong from Pixabay

Zoho launches Canada region

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Zoho has announced the opening of a new region in Canada. This will consist of two data centres, one in Montreal and one in Toronto. It will enable the firm to...
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WCC and Icertis look at the state of commerce and contract management

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A new report by World Commerce and Contracting supported by Icertis, has identified the current state of commercial and contract management and what investments are needed to improve it. The report...
Embracing AI-Powered Contracting for ESG Regulations - Photo by Growtika on Unsplash

Embracing AI-Powered Contracting for ESG Regulations

In an effort to promote accountability, many companies across industries are now required to regularly report on the social and environmental risks they face, based on varying legislations by countries. An...

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Goldberg firmly ties Oracle NetSuite’s mast to AI and data connectivity.

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Evan Goldberg, Founder and EVP, Oracle Netsuite provided the keynote address at the SuiteConnect 2024 event in London. Delegates packed the St Paul’s venue...
Appian does deal with AWS for make GenAI more accessible - Image by Graphix Made from Pixabay

Appian does deal with AWS for make GenAI more accessible

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Appian and AWS have signed a strategic collaboration agreement to make generative AI more accessible to business processes. Importantly, although it is using AWS...
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Why does NTT see IOWN and photonics as the future?

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NTT is a technology conglomerate that invests around 30% of its global profits into R&D. That amounts to around $3 billion per year, a...
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Appian launches ProcureSight to boost US federal acquisitions (Image Credit: Appian)

Appian launches ProcureSight to boost US federal acquisitions

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Appian has launched ProcureSight to enable federal procurement professionals to accelerate acquisitions and achieve better outcomes. Although it is powered by Appian's AI process...
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Kantata relaunches Analysers as embedded analytics analysers

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Kantata has announced a significant update to Kantata SX. Its PSA is built natively on the Salesforce platform. The update sees the launch of...
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Nord vLEI becomes first European GLEIF vLEI Issuer

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Nord vLEI has become the first European-based GLEIF Qualified vLEI (QVI) Issuer. The vLEI is a digitised version of the Legal Entity Identity. It...
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Innominds collaborates with Qualcomm to accelerate enterprise digital transformation

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Innominds has announced the availability of iDhi, which is an enterprise and industrial IoT Edge Compute box. This Edge AI Platform is built around...
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Privacera has boosted its Privacera AI Governance (PAIG) solution with a set of new access controls and data filtering functionality. It wants to ensure...
PeerDB raises US$3.6 million in seed round funding - Image by Brian Penny from Pixabay

PeerDB raises US$3.6 million in seed round funding

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PeerDB has raised US$3.6 million in seed round funding. The funding round was led by 8VC and Y Combinator. Other investors include Wayfinder Ventures,...
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Dot Compliance adds over $17 million to Series B funding

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Dot Compliance, the vendor behind the first ready-to-use compliance software for Life Sciences, has raised $17.5 million in an extension to its Series B...
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Hectare launched Advance Pay for crop farmers

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Hectare has announced Advance Pay. With cash flow often a key issue for farmers, Advance Pay enables them to receive up to 80% of...