News from the week beginning 21st November 2022
News from the week beginning 21st November 2022 includes partnerships for @Alteryx with @EYnews US and @LaiyeTechnology with @Ciklum
Capterra UK research suggests call-based customer support with humans is still first choice
Research by Capterra UK found phone-based customer service with human agents to be the most popular for customers. The report suggests, AI-powered customer service tools such as chatbots are yet to...
Zoho powers up SME CRM
Zoho has strengthened its CRM solution that targets the SME market. Bigin is a powerful CRM solution designed and priced for small businesses. It provides the CRM tools that small and...
Building customer companies – the major theme at TrailblazerDX in San Francisco
Sarah Franklin President and CMO at Salesforce, provided the keynote address at this year’s TrailblazerDX, Salesforce’s developer event in San Francisco. More than 5,000 people attended the event, the company’s 8th...
Why are monday.com Building an R&D team of Builders in London
monday.com launched a new development team in London last year, and Enterprise Times had the chance to discuss the decision with Chen Salomon, Director of Engineering. Salomon is responsible for the...
Can recruiters do more around equity?
iCIMS has published its Class of 2023 report. The annual report examines the survey results of 1,000 US college leavers and 500 HR/recruiting professionals. The demographic is noteworthy because this is...
News from the week beginning 29th May 2023
#News from the week beginning 29th May 2023 includes customer stories from @Anaplan, @Boomi, @Infosys and @MHR and three acquisition by @Accenture
Tray connects Salesforce and NetSuite in Order-to-Cash hyperautomation solution
Tray.io has launched a new solution that addresses and automates the order-to-cash cycle within organisations. It connects CRM solutions that take orders with the backend ERP solutions that process orders and...
Snaplogic adds generative integration interface to IPaaS
SnapLogic has announced the general availability of SnapGPT. This is a generative AI solution that allows organisations to build integrations using a natural language interface. First, there was low code, then...
FourKites continues growth with 3 more leadership hires
Leading global supply chain visibility platform, FourKites has announced the appointment of three executives to its leadership team. The company has appointed Phil Weir as Senior Vice President of Global Strategic...