Capterra UK research suggests call-based customer support with humans is still first choice
Research by Capterra UK found phone-based customer service with human agents to be the most popular for customers. The report suggests, AI-powered customer service tools such as chatbots are yet to...
Research from the week beginning 12th December 2022
Research from the week beginning 5th December 2022 includes concern about skills shortages from @MYOB, @SnapLogic and @Unanet
Precisely extends geo addressing and data enrichment worldwide
Precisely has expanded its unique location identifier, the PreciselyID, for its World Points of Interest (POI) data offering. It means that the PreciselyID is now tagged across more locations globally. It...
Precisely combines with OneShield to target Insurance sector CX
Precisely announced a partnership with OneShield that will make EngageOne RapidCX available to OneShields insurance customers. OneShield delivers cloud-based and SaaS solutions to many of the world's property and casualty (P&C)...
News from the week beginning 12th December 2022
News from the week beginning 12th December 2022 includes business updates from @Jotform, @Laiye, @Serviceaide and @WSO2
Demandbase announces Workspaces
Demandbase has announced that it will add a Workspaces capability to its platform. Workspaces will enable organisations to add account partitions for their business units to keep data and activities separate,...
ITV switches on Zoho low code platform Creator
ITV has been quietly increasing its usage recently of Zoho Creator to connect siloed systems and data across the organisation. The revelation comes in a short video posted by Zoho on YouTube...
MRI Software research reveals employees want ‘hotel-style’ amenities at the office
Employees today want more ‘hotel-style’ amenities such as areas for socialising, state-of-the-art infrastructure, outdoor spaces, onsite cafes and air conditioning. These flexible work facilities are required to entice them back to...
Zoho Desk delivers accessibility and Blended Conversations
Zoho has announced the latest release of its flagship customer services application, Zoho Desk. Zoho Desk is an online customer service desk. It is used by over 100,000 businesses worldwide. This...
Matik brings automated presentations to Salesforce platform
Matik, whose solution generates data-driven narratives for business, has announced the general availability of the Matik App for Salesforce. The new solution enables Salesforce users to create PowerPoint, Google Slide or...
LATEST NEWS
Digital Turbine report highlights how media choice is impacting social media ad effectiveness
Digital Turbine, in collaboration with Qrious Insight has released a report series on social media advertising performance. The report explores social media in light...
AtScale scores double at Semantic Layer Summit
At the annual Semantic Layer Summit, AtScale made two announcements. The first is the public preview of the AtScale Developer Community Edition. The second...
Groupon and SiteMinder form partnership to enhance travel experience
Groupon has formed a partnership with SiteMinder, a hotel software platform provider that unlocks the full revenue potential of hotels. The collaboration integrates SiteMinder's...
Qualys giving 30-day free access to Enterprise TruRisk Platform
Qualys has made its Enterprise TruRisk Platform free for 30-days. It is doing this to help organisations meet the UK's National Cyber Security Centre (NCSC) 5-7...
Cobalt Iron gets EU patent for Cyber Event Responsiveness
Cobalt Iron has received a European patent for its Cyber Event Responsiveness. The company says that Patent no 3683705 focuses on techniques to improve...
Interprefy unveils Interprefy AI
Interprefy renamed its advanced automated live speech translation solution for meetings and events. Henceforward, its next-generation AI event translator will be known as Interprefy AI.
In...
Has xtype made clones easier for ServiceNow customers?
xtype has unveiled its latest product to assist ServiceNow customers. xtype Clone View is now available on the ServiceNow marketplace. The new product is...
Looking around corners
This is the 70th in a series of business tips from industry leaders that Enterprise Times has spoken to. Enterprise Times recently interviewed Clive...
Shipium and APC Postal Logistics partner to expand international reach for eCommerce shippers
APC Postal Logistics has formed a partnership with Shipium, the modern shipping platform for eCommerce retailers, brands, and LSPs. APC Postal Logistics is a...
UK SMEs look to combine business with leisure on international travel
Research sponsored by corporate travel agency Travel Counsellors for Business and conducted by Censuswide has discovered that 60% of SMEs are planning to spend...
US consumers embrace omnichannel, merging digital and physical shopping journeys
A new study by Auctane suggests that 73% of US consumers blend online research, physical store visits, and options like buy-online-pickup-in-store or in-store returns...
Autumna achieves golden results
Autumna has announced that it has achieved huge revenue growth over the last two years. Founded in 2019, the company achieved revenues of £419,000...
BeyondTrust acquires Entitle at JIT PAM capability
BeyondTrust has announced the acquisition of Entitle, the just-in-time permissions access management vendor. This is the first acquisition announced by BeyondTrust since its July...
NetSuite to provide UK and Ireland companies with connector for AI-Powered insights across multiple...
Oracle NetSuite has launched NetSuite Analytics Warehouse Multi-Instance Connector. The new connector enables customers in the UK and Ireland to reduce costs and improve...
