Zendesk adds Ada for richer support conversations
Zendesk has partnered with Ada, a leading provider of customer support chat bots. The Ada chatbot solution is now deeply integrated into Zendesk Chat. Ada is an AI powered solution specifically...
Jenkins unveils five super powers
Software developers love their super heroes but its time for a changing of the guard. Out go Batman, Superman, the X-Men and The Avengers. In comes an all new Jenkins Suite...
Ivanti’s Steve Daly and his prime foci
Steve Daly, Ivanti’s President and CEO and in Madrid for Interchange18, discussed with Enterprise Times some of his prime foci for the future along with his reasoning. Mr Daly has 20+...
How is Accenture moving customers to DevOps?
Stas Zvinyatskovsky, Managing Director, Accenture works with companies around the world. His focus is on software engineering from architecture to processes, to organisation and to culture. It’s a space that is...
TigerGraph chosen as new graphDB by OpenCorporates
TigerGraph has announced that OpenCorporates has migrated its back end database to TigerGraph. OpenCorporates is the world largest open database of companies with more than 170 million entries, all freely available...
Can Amazon Connect disrupt telephony
Amazon has announced the availability of a new software defined contact centre solution, Amazon Connect. It places it directly in competition with the likes of Cisco, Microsoft, Genesys and Avaya. The...
3 reasons for having a device strategy
BT has recently published some research conducted by Vanson Bourne raising the prospect that the choice of device within an organisation is more strategic than one might initially think. The research questioned 100...
Ivanti’s top 10 self-selected developments in a year
Ivanti kicked of its first European conference in Madrid (Interchange18) with a chatty keynote that introduced Steve Daly as CEO as well as the combination of Simon Townsend (EMEA CTO) and...
Zuul graduates to independent project status
It appears to be the season for big open source projects to graduate and leave home. At the Cloud Native Computing Foundation in Copenhagen, it was Kubernetes that graduated.
Today, at the...
Michelin turns to JDA to transform its supply chain
As part of a global transformation of its supply chain operation tyre manufacturer Michelin has turned to JDA Software.
Several years ago, Michelin moved to transform its sales and operations planning (S&OP)...