Saturday, July 4, 2020
customer experience 5 star IMage credit pixabay/mohammed_Hassan

Zendesk launches new products for customer engagement

Zendesk has announced two new platform capabilities to enhance customer engagement. The first is Gather, a community forum designed to provide guided assistance to customers looking to answer questions. The second...
Shamrock Fractal Eire Image credit Pixabay/ BarbaraALane

Ceridian to launch in Ireland on back of solid Q2 results

Ceridian has announced that it will launch Dayforce, its HCM and payroll platform in Ireland. The news comes almost a year after Ceridian announced the launch of Dayforce in the UK....
Puzzle Infor Signavio

Infor introduces Business Process Mining

Infor has cemented a major partnership deal with the BPM provider Signavio. The partnership was announced on the first day of Inforum and will see Infor leverage the Signavio platform to...
Woods path Image credit pixabay/jplenio

A digital path for Wood in the Middle East

Cormac Watters and Infor continues to build out his senior executive team. Within the EMEA region he has appointed Jonathan Wood to head up the IMEA (India, Middle East and Africa)...
(Image credit/Pixabay/ Bru-nO )

Study finds connectivity technologies are significant enablers to customer experience goals

Colt Technology Services has released a study in partnership with Global Research and Analyst Firm GigaOm. The study found that connectivity is viewed as a significant enabler when it comes to achieving...
Iceland extends deal with JDA

Iceland expands JDA footprint

JDA has announced that Iceland, the UK frozen food retailer, has taken on board four new JDA software products in an effort to reverse its decline in profits. Last year Iceland...
Image credit PIxabay/Geralt

KPMG adopts Ramco Systems HR for service offering

Ramco Systems has announced that KPMG Malaysia will utilise the Ramco HCM and Payroll solution as part of a new Business Process as a Service (BPaaS) solution. It will target clients...
(Credit Image/Pixabay/QuniceMedia)

Customer experience disconnect is putting businesses at risk

Research from Dimension Data shows that 70% of respondents said customer experience is not represented at board level. The research indicates that lower-level management or multiple managers often assuming responsibility. Furthermore,...
Africa Code Week logo (Image credit

SAP boosts Africa Code Week – so can you

SAP has announced that it is to support Africa Code Week as part of SuccessConnect in London. SAP will donate one euro for every tweet that includes both #SConnect17 and #AfricaCodeWeek...
ecommerce (Imagecredit Pixabay/Mediamodifier)

Microsoft make it easier to send and pay invoices

Vendors are queuing up to integrate their invoicing software to Microsoft Pay. First announced in 2016 the Microsoft Wallet was renamed Microsoft pay last year. Microsoft has now enabled vendors to integrate...


LCX Terminal

LCX partners with LunarCRUSH to deliver crypto market insights

LCX and LunarCRUSH have signed a memorandum of understanding to form a long-term partnership to provide advanced crypto market insights for security tokens and...
Does your security really protect your staff?  (Image Credit: Peggy und Marco Lachmann-Anke from Pixabay )

Does your security really protect your staff?

Talk about security and protecting staff and most organisations immediately think about electronic threats. Yet being in the wrong place at the wrong time,...
Pair Image by Alexas_Fotos from Pixabay and Lone Worker Solutions and Spftware Enterprises

Can Totalmobile dominate FSM in the UK after two more acquisitions?

Totalmobile has announced the acquisition of both Lone Worker Solutions (LWS) and Software Enterprises, the company behind Global Rostering System (GRS). The news comes...

Quant Network’s Overledger integrated into SIAchain private blockchain

Quant Network's Overledger and SIA have successfully tested cross-blockchain interoperability between multiple Distributed Ledger Technology (DLT) protocols. Quant Network is a provider of blockchain...
TechTrailblazer Fire Image by Hans Braxmeier from Pixabay

Tech Trailblazers Awards opens for entries

Tech Trailblazers announced that its 2020 awards are open for submissions. This is the start of a process that will complete in November when...
(Image credit/Pixabay/StockSnap)

Wix launches extended eCommerce Solution

0 has launched an extended eCommerce solution. The new Wix eCommerce solution provides merchants, entrepreneurs and retail brands with new features including customisable branded...
Waiting : Image credit Pixabay/JEShootscom

Steve DeSantis confirmed as CFO of Mavenlink

Steve DeSantis was formally named as the CFO of Mavenlink this week. DeSantis joined the company in September 2019 after Piero Broccardo lefts in...

METACO partners for fintech with the Frankfurt School Blockchain Center

METACO has formed a partnership with the Frankfurt School Blockchain Center (FSBC). The former is a provider of security-critical infrastructure focused on enabling...
Design (credit image/pixabay/Werner Moser)

BigCommerce launches Page Builder to support shopping experiences

BigCommerce has released Page Builder, an intuitive, drag-and-drop visual design tool. The solution enables merchants to quickly build differentiated shopping experiences across their online...
Framework Image CRedit: PIxabay/PeteLinforth launches Apps Framework

0 has launched a new Apps Framework. It is a low code product that will enable customers to create any workflow on top of...
University coughs up $1.14 million ransom to get its data back (Image Credit: Michael Geiger on Unsplash)

University coughs up $1.14 million ransom to get its data back

Paying a ransom to get your data back is something that law enforcement across the world say you should ever do. When your data...

‘Sea to Table’ insights for sustainable seafood adopts IBM blockchain

Atea, Sjømatbedriftene (the Norwegian Seafood Association) and IBM are collaborating to use blockchain technology to share seafood supply chain data for Norway’s seafood industry....
Blockchain Catch-up

Blockchain Catch-up Week 26 (w/e 26th June)

This is a start-of-the-week Enterprise Times ‘blockchain catch-up’ for Week 26. The catch-up is not intended to be comprehensive; it seeks to highlight developments...
Are COVID-19 immunity passports a risk to human rights? (Image Credit: Gerd Altmann from Pixabay)

Are COVID-19 immunity passports a risk to human rights?

COVID-19 immunity passports are seen as a way to get people back to work and travelling. The problem is that the phrase is misleading....