Dasera expands data security tools to Microsoft 365 with Glacier 8.0 (Image Credit: Sophia Simoes on Unsplash)

Dasera expands data security tools to Microsoft 365 with Glacier 8.0

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Dasera has expanded its data security and governance controls to include Microsoft 365. It means that organisations that use OneDrive, SharePoint and Teams will now get greater visibility of their data....
Exclusive Networks adds RPost Outbound eSecurity Services (Image Credit: FlyD on Unsplash)

Exclusive Networks adds RPost Outbound eSecurity Services

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Exclusive Networks has added RPost Outbound eSecurity Services to its X-OD Portfolio. Through the X-OD subscription-based consumption platform, it will now offer several RPost products, including RMail, RDocs and RSign to...
Keepit gets $40 million in refinancing (Image Credit: Ian Murphy using Adobe Firefly)

Keepit gets $40 million in refinancing

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Keepit has secured $40 million in refinancing from HSBC Innovation Banking. The package was agreed in partnership with The Export and Investment Fund of Denmark (EIFO). The company says the available...
Viavi releases significant enhancements to its Observer Platform (Image Credit: getty-images-WlLWgrT9Mpk-unsplash)

Viavi releases significant enhancements to its Observer Platform

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Viavi has announced significant enhancements to its Observer Platform with version 18.17. Among them are new capabilities in end-user-experience scoring, application identification and Azure traffic visibility through Network security group (NSG)...
NIBS (credit image/Pixabay/ Ryan McGuire)

Security news from the week beginning 1 January 2024

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Security news from the week beginning 1 January 2024 includes acquisitions by @Mimecast and @SonicWall and a podcast with @CloudBees
How CloudBees is supporting cloud-native and traditional environments (Image Credit: Adobe Firefly-software-developer-working-on-code-50233

How CloudBees is supporting cloud-native and traditional environments

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Enterprise Times caught up with Eric Billingsley, GM of SaaS at CloudBees, while he was in the UK for DevOps World, London. Billingsley talked about how CloudBees is working to support...
Precisely is now Powered by Snowflake

Precisely joins the Powered by Snowflake program

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Precisely has announced that it has deepened its relationship with Snowflake and joined the Powered by Snowflake program. It means that joint customers can leverage the Precisely Data Integrity Suite without...
VAST Data Funding, Image by TheDigitalWay from Pixabay

VAST Data gets a vast valuation and raises more funds

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VAST Data has announced a Series E funding round, raising $188 million. Led by Fidelity Management & Research Company and accompanied by New Enterprise Associates (NEA), BOND Capital and Drive Capital....
BMC Adds Generative AI to its Service Management solution (Image Credit: getty-images-gxaXZfDDrGA-unsplash)

BMC adds Generative AI to its Service Management solution

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At BMC Connect, 2023 in London, BMC has added generative AI, low code/no code development and contextual tooling to its BMC Helix Service Management solution. It says this will help enterprise...
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

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Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate data from on-premises systems to AWS in...

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Acquisition BeyondTrust of Entitle. Image credit https://pixabay.com/users/absolutvision-6158753/

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Goldberg firmly ties Oracle NetSuite’s mast to AI and data connectivity.

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Why does NTT see IOWN and photonics as the future?

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