Sunday, December 3, 2023
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ManageEngine opens up UK data centres

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ManageEngine has announced the opening of two new data centres in the UK. The ISO/IEC-27001-certified data centre facilities are located in London and Manchester. It will enable ManageEngine to offer data...
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Epicor targets China market with new partnership

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Epicor has partnered with Shanghai-based Grand Target Information Technology to help grow its presence in the China market. The partnership sees the launch of Epicor Managed Hosting Services for Kinetic. Kinetic...
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CAST AI to power growth with $20 million in funding

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CAST AI has raised a little over $20 million (Source Form D submission to SEC) in a new funding round led by early-stage venture capital firm Creandum. Creandum invested $15 million...
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Oracle shares slip despite strong results

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Oracle announced its Q3 fiscal 2023 results. Revenue rose 18% to $12.4 billion (up 21% in constant currency). Total Cloud revenue rose 45% to $4.1 billion (48% in constant currency). NetSuite revenues...
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How cloud is changing complex computational demand

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The vast majority of cloud computing has been focused on three key goals. The first, which was the initial driver for many and continues to be so, is focused on lowering...
Wi-SUN helping utilities deploy IoT at scale (Image Credit: Arthur Lambillotte on Unsplash)

Wi-SUN helping utilities deploy IoT at scale

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Delivering IoT at scale is far from a simple task. It is a multi-faceted challenge covering deployment, security, communication and ongoing maintenance. When the industries you work with include utility companies,...
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Are we at a tipping point for digital transformation

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Rimini Street has published the “IT Leaders, The future outlook report”. The study looks at the challenges IT leaders faced in 2022 and what they see as the future or ongoing...
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Is AWS really ringing the death knell for ETL?

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Adam Selipsky, CEO, AWS, announced a number of new products and capabilities in his keynote at AWS re:Invent 22 in Las Vegas. One of those announcements is the move to zero-ETL...
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Precisely is AWS RDS Ready for data integration

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Precisely has achieved the Amazon Web Services (AWS), Relational Database Service (RDS) ready designation for data integration. It means that the Precisely Connect data integration solution has been successfully integrated with...
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Striim launches Striim Cloud on AWS

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Striim has announced that its real-time streaming data integration and analytics platform, Striim Cloud is now available on Amazon Web Services (AWS). The announcement was made at Amazon Re:Invent alongside a...

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BMC announces zAdviser Enterprise to confirm commitment to mainframe

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BMC has announced the release of two new products to support mainframe customers on their mainframe modernisation journey. They are the BMC AMI zAdviser Enterprise solution...
NOYB hits Meta with GDPR complaint over Pay or Okay (Image Credit: Georg Molterer)

NOYB hits Meta with GDPR complaint over Pay or Okay

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Privacy group NOYB has hit Meta with yet another GDPR complaint. This time, it has highlighted the social media giant's latest attempt to get...
MangoApps TinyTake platform

Not so Tiny any more, as MangoApps relaunches TinyTake

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MangoApps has relaunched TinyTake. Once a screen capture & video recording software for Microsoft Windows & Mac, it has now re-emerged as a complete...
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Personalised Bulk emails using Mail Merge in Word

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Use Mail merge to email for bulk contact lists with extra items specific to each.
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Planview brings connected work to AWS marketplace

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Planview has taken the opportunity provided by AWS re:Invent to announce that five of its solutions are now available on the AWS Marketplace. This...
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BigCommerce customers start critical holiday shopping season with 10% increase in Cyber Week sales

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BigCommerce has reported its customers experienced another year of increased Cyber Week sales. The company reveals what has been another successful start to the...
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

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Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate...
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Why investing in Influencer Marketing could help your brand

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Vamp has published findings from research conducted by Atomik Research. The research looked at the impact of influencer marketing on purchasing decisions. Vamp is...
OpenADR Alliance launches new communications standard OpenADR 3.0 (Image Credit: Markus Spiske on Unsplash)

OpenADR Alliance launches new communications standard OpenADR 3.0

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At Enlit Europe 2023, the OpenADR Alliance launched the latest version of its communication standard, OpenADR 3.0. The new standard is not a complete replacement...
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Salesforce reveals Black Friday sales data

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Salesforce has released data based on its global shopping data from more than 1.5 billion consumers powered by Commerce Cloud. Salesforce estimated that Black...
Anjuna launches Seaglass, a universal confidential computing platform (Image Credit: pete-godfrey-bVYqBfeoE1I-unsplash)

Anjuna launches Seaglass, a universal confidential computing platform

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Anjuna has announced Anjuna Seaglass. It calls it “the first software platform able to create trusted execution environments that are infrastructure and application agnostic."...
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Adobe say UK shoppers spend £3.45 billion online over Cyber Weekend

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New data from Adobe reveals that after spending £1.04 billion on Black Friday, UK shoppers spent an additional £2.41 billion over the remainder of...
Praxis Labs announces Pivotal Practice (Image Credit: Kenny Eliason on Unsplash)

Praxis Labs announces Pivotal Practice

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Praxis Labs has announced Pivotal Practice. It is built on the latest developments in Generative AI, learning science, and interactive simulations. According to the...
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Cyara acquires Qbox, a conversational AI testing solution

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Cyara has acquired QBox, a UK-based start-up with a tool that provides a comprehensive solution for testing conversational AI applications. The acquisition will strengthen...