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Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

Cloud Computing Ian Murphy - 0
Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate data from on-premises systems to AWS in...
PeerDB raises US$3.6 million in seed round funding - Image by Brian Penny from Pixabay

PeerDB raises US$3.6 million in seed round funding

Cloud Computing Ian Murphy - 0
PeerDB has raised US$3.6 million in seed round funding. The funding round was led by 8VC and Y Combinator. Other investors include Wayfinder Ventures, Webb Investment Network, Flex Capital, Rogue Capital,...
Salesforce Hyperforce (c) 2020 Salesforce

Salesforce goes public with Hyperforce

Cloud Computing Steve Brooks - 0
Salesforce is to make its platform available on “major” public clouds. The new architecture is called Salesforce Hyperforce. All Salesforce applications are available in this new architecture including Sales Cloud, Service...
Young Woman August Image by ✿Таta Fragoso✿ from Pixabay

News from the week beginning 23rd August

Cloud Computing Steve Brooks - 0
In the week beginning 23rd August some intriguing research on retirement by @SDWorxUKI, late payments by @Wave_apps and shopping by @PDISoftware and the @Xero indices
Automate Kaufman -Image by Gerd Altmann from Pixabay

Precisely brings Automate to the cloud for SAP users

Cloud Computing Steve Brooks - 0
Precisely has announced the availability of a single-tenant SaaS deployment model for its Automate Evolve and Automate Studio Manager products. This is the latest update to the products that were part...
EU European Union Image by NoName_13 from Pixabay

Oracle add EU Sovereign cloud region and 2 OCI services

Cloud Computing Steve Brooks - 0
Oracle has launched a sovereign data cloud for EU customers. It has been done to ensure that EU customers, including governments, know their data will be held entirely within the EU....
Precisely delivering mainframe modernisation and data quality (Image Credit: Adobe Firefly-mainframe-and-data-72995)

Precisely delivering mainframe modernisation and data quality

Cloud Computing Ian Murphy - 0
Post AWS re:Invent in Las Vegas, Enterprise Times talked with Eric Yau, Chief Operating Officer for Precisely. We talked about the challenges of data integrity and mainframe modernisation, especially given the...
Infosys (credit image/Pixabay/Gerd Altmann)

Infosys publishes report on global enterprises cloud strategies and growth of AI

Cloud Computing Roy Edwards - 0
Infosys, in collaboration with MIT Technology Review Insights has released a new report: Reimagining Cloud Strategy for AI-first Enterprises. The report analysed 500 global industry leaders with at least $500M in...
SLES for SAP Applications gets SAP endorsement (Image Credit: Gareth Newstead on Unsplash)

SLES for SAP Applications get SAP endorsement

Cloud Computing Ian Murphy - 0
SUSE Linux Enterprise Server (SLES) for SAP Applications has been awarded SAP’s top certification. The solution, which has been available for years, is now an SAP-endorsed app on the SAP App...
Qualys moves to secure Infrastructure as Code with CloudView IaC (Image Credit: Gerd Altmann from Pixabay )

Qualys moves to secure Infrastructure as Code with CloudView IaC

Cloud Computing Ian Murphy - 0
Qualys has expanded its CloudView app to support Infrastructure as Code (IaC). CloudView provides a continuous inventory and assessment of public cloud workloads. By adding in support for IaC, Qualys is...
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