How to deliver a first-class Customer Experience
Ali Rayl is the VP of Customer Experience at Slack. She is responsible for the service teams that help make the Slack platform easy to use for its millions of users....
Cyara raises $350 million in Series B funding led by K1
Cyara has raised $350 million in a Series B funding round led by K1 Investment Management (K1). The investment will support the growth of the Automated CX Assurance Platform vendor. Cyara...
Apttus adds major European partner to drive success
Apttus is to work with Netcompany, the Danish headquartered IT services company with more than 2,400 employees across Europe and Asia. This announcement will give Apttus a significant increase in delivery...
Oracle research shows consumers will drop a brand after one bad experience
People are upset and disappointed by the experiences brands are providing according to a new study conducted by Oracle. The research, “One Size Doesn’t Fit All,” undertaken with Customer Bliss, includes...
Five ways to make your business a success
Xero has published some research based on responses from the UK and US revealing five key reasons why small businesses fail in the first few years. The results are a mix of...
One for all and all four one as SAP rebrands
All good things come to an end and SAP has rung the bell signalling that four of the brands recently acquired have been renamed in a brief press release by Maggie Chan...
What is the state of digital transformation in UK Manufacturing
MAKEuk, the Manufacturers Association has published a new report with Infor entitled ‘Bouncing Back Smarter: Innovation Monitor 2020’. The report is based on a survey that was last carried out in...
Infor achieves record bookings on Cloud in Q4
Charles Phillips CEO of Infor commenced the call with what is becoming a recurring message : “Infor delivered another solid quarter in Q4 driven by continued momentum in cloud revenue”
Phillips also...
WorkNest continues expansion with Care 4 Quality acquisition
WorkNest, one of the leading providers of outsourced Employment Law, HR and Health & Safety services for businesses, has strengthened its expertise by acquiring Care 4 Quality. WorkNest is part of...
Research from the week beginning 25th July 2022
Research from the week beginning 25th July 2022 includes studies from MIT, Anaplan, Act!, ConnectWise, and SAS
LATEST NEWS
Percona appoints Liz Warner as Chief Technology
Percona, the open-source database vendor, has appointed Liz Warner to the position of Chief Technology Officer. She assumes responsibility from Vadim Tkachenko, who, as...
Digital Turbine report highlights how media choice is impacting social media ad effectiveness
Digital Turbine, in collaboration with Qrious Insight has released a report series on social media advertising performance. The report explores social media in light...
AtScale scores double at Semantic Layer Summit
At the annual Semantic Layer Summit, AtScale made two announcements. The first is the public preview of the AtScale Developer Community Edition. The second...
Groupon and SiteMinder form partnership to enhance travel experience
Groupon has formed a partnership with SiteMinder, a hotel software platform provider that unlocks the full revenue potential of hotels. The collaboration integrates SiteMinder's...
Qualys giving 30-day free access to Enterprise TruRisk Platform
Qualys has made its Enterprise TruRisk Platform free for 30-days. It is doing this to help organisations meet the UK's National Cyber Security Centre (NCSC) 5-7...
Cobalt Iron gets EU patent for Cyber Event Responsiveness
Cobalt Iron has received a European patent for its Cyber Event Responsiveness. The company says that Patent no 3683705 focuses on techniques to improve...
Interprefy unveils Interprefy AI
Interprefy renamed its advanced automated live speech translation solution for meetings and events. Henceforward, its next-generation AI event translator will be known as Interprefy AI.
In...
Has xtype made clones easier for ServiceNow customers?
xtype has unveiled its latest product to assist ServiceNow customers. xtype Clone View is now available on the ServiceNow marketplace. The new product is...
Looking around corners
This is the 70th in a series of business tips from industry leaders that Enterprise Times has spoken to. Enterprise Times recently interviewed Clive...
Shipium and APC Postal Logistics partner to expand international reach for eCommerce shippers
APC Postal Logistics has formed a partnership with Shipium, the modern shipping platform for eCommerce retailers, brands, and LSPs. APC Postal Logistics is a...
UK SMEs look to combine business with leisure on international travel
Research sponsored by corporate travel agency Travel Counsellors for Business and conducted by Censuswide has discovered that 60% of SMEs are planning to spend...
US consumers embrace omnichannel, merging digital and physical shopping journeys
A new study by Auctane suggests that 73% of US consumers blend online research, physical store visits, and options like buy-online-pickup-in-store or in-store returns...
Autumna achieves golden results
Autumna has announced that it has achieved huge revenue growth over the last two years. Founded in 2019, the company achieved revenues of £419,000...
BeyondTrust acquires Entitle at JIT PAM capability
BeyondTrust has announced the acquisition of Entitle, the just-in-time permissions access management vendor. This is the first acquisition announced by BeyondTrust since its July...
