Preparing for the rise of digital labour – virtual agents
There has been a lot of hype about the emergence of virtual agents revolutionising the customer service experience. However, this revolution has yet to seriously really materialise. Enterprise Times spoke to...
Microsoft launches Viva to focus on Employee Experience
Microsoft has launched an Employee Experience platform, named Microsoft Viva. With remote working becoming a permanent part of working life, it is even more important that employers to better engage with...
Precisely powers up leadership team
Precisely, a global leader in data integrity solutions has unveiled three additions to its leadership team in recent months. Pat Collins was named CFO, Anjan Kundavaram joined as Chief Product Officer,...
Aptean gets bold and focused branding
Aptean has announced a new brand. It has redesigned the “A” to make it brighter, bolder and sharper as a reflection of the much clearer focus the company now has. Over...
How the Innovation store redefines the physical shopping experience
An innovative digital-led retail outlet has been launched in central London. The Cornershop has been designed as a place for shoppers to get hands-on with the latest technologies that reimagine the...
Talent is your competitive difference
The iCIMS 2021 Workforce Report makes an interesting read. The findings are based partly on data from the iCIMS data platform with more than 332 million global users and partly from...
SAP launches a single marketplace for solutions
SAP has launched a new single marketplace for solutions and services from SAP and its partners. The new marketplace merges SAP App Center for partner solutions with SAP Store for SAP...
ConnectWise acquires Service Leadership
ConnectWise is to acquire Service Leadership Inc, the company that helps IT companies with advice on how to improve their profit. With this acquisition, it will also add The Service Leadership...
Reputation launches the new Reputation platform
The newly rebranded Reputation has relaunched the Reputation platform. It comprises of three key elements: Reputation Score X, Experience Insights and Feedback Anywhere. Together with other capabilities, it provides a single...
News from week beginning 25th January
News from week beginning 25th January includes @goIvanti acquisition of @Cherwell and research by @ADP on global #Payroll strategy.