Why customer experience is THE most important aspect of business today
Customer experience is the top priority for businesses, irrespective of size, sector or location. The reason is simple. Organisations that develop and invest in a customer experience (CX) infrastructure reduce churn...
Is your learning tech fit for the future of hybrid work?
Covid set the wheels in motion for an en masse move away from classroom L&D. Arguably though, the real catalyst for long-term corporate learning change, alongside digital transformation, is the rise...
Has technology underserved professional service organizations?
Professional Services Organisations (PSOs) are under pressure from all possible directions. PSOs have to work with increasingly technology-savvy clients. They need to navigate around the digital shortage that plagues particular technical...
Rethinking cybersecurity strategies to protect the anywhere workforce
It’s time for security teams to switch gears. We’ve reached a pivotal point in the history of cybersecurity. Externally generated change has now delivered a mandate for the industry to think...
What Makes a Security Analyst Successful? Investigative Thinking
The new SANS 2021 Report: Top Skills Analysts Need to Master analyses the need for organisations to invest in improving their security operations. It identifies the skills analysts must master to...
Caught in limbo: 3 key considerations for unlocking a truly hybrid workforce
At last – Freedom day is finally here! After a year and a half wavering in and out of lockdowns, tiers, and toing and froing from offices and workspaces to home,...
How the pandemic has impacted communication service providers across different vertical markets
The COVID-19 pandemic has had a lasting impact on countries around the world. Even with the successful vaccination roll-out, regions are still moving in and out of lockdowns. As you’d expect,...
Making finance flexible: multi-lender and multi-product payment solutions as the key to kickstarting SME...
The easing of restrictions has been a welcome relief for all merchants across the UK after an unprecedented year. However, a major fallout from the pandemic is that shopping habits have...
Critical metrics that every service business needs to have readily available.
What are the key metrics driving growth in your Professional Services Organization (PSO)? What key performance indicators (KPIs) should your company be monitoring?
Getting a concise picture of what’s taking place within...
Leveraging MISP and TheHive when you create your CTI practice
Many CISOs I speak with across Europe tell me their cybersecurity teams rely on two primary open-source platforms within their security operations (SecOps). The first is a Malware Information Sharing Platform...
LATEST NEWS
Autumna achieves golden results
Autumna has announced that it has achieved huge revenue growth over the last two years. Founded in 2019, the company achieved revenues of £419,000...
BeyondTrust acquires Entitle at JIT PAM capability
BeyondTrust has announced the acquisition of Entitle, the just-in-time permissions access management vendor. This is the first acquisition announced by BeyondTrust since its July...
NetSuite to provide UK and Ireland companies with connector for AI-Powered insights across multiple...
Oracle NetSuite has launched NetSuite Analytics Warehouse Multi-Instance Connector. The new connector enables customers in the UK and Ireland to reduce costs and improve...
Creditinfo appoints John Cannon as its first Chief Customer Officer
Creditinfo has announced the appointment of John Cannon as its first Global Chief Customer Officer. Cannon will lead the strategy and execution behind Creditinfo’s...
How to change or add a Status in Zoho Projects
We are currently using the "Premium" version of the Zoho Projects. While the "Enterprise" version has far more customisation options available, there are some...
Tricentis launches testing Copilot
Tricentis the software testing automation and software quality assurance platform, has added Copilots to its AI solutions. Powered by the Azure OpenAI Service, the...
Salesforce extends availability of Slack AI
Salesforce has announced that Slack AI is now available as an add on to all paying Slack customers. Initially available in English only, Slack...
Kota adds Vitality healthcare to benefits platform
Kota, the insurance and retirement benefits technology vendor, has announced a new partnership with UK health insurer Vitality. The partnership will extend Kota’s reach...
Goldberg firmly ties Oracle NetSuite’s mast to AI and data connectivity.
Evan Goldberg, Founder and EVP, Oracle Netsuite provided the keynote address at the SuiteConnect 2024 event in London. Delegates packed the St Paul’s venue...
Appian does deal with AWS for make GenAI more accessible
Appian and AWS have signed a strategic collaboration agreement to make generative AI more accessible to business processes. Importantly, although it is using AWS...
commercetools unveils commerce innovations and partnership with Paypal
commercetools has announced a series of enhancements, solutions and partnerships to enable businesses to solve increasingly business complex problems. This includes a collaboration with...
Monta powers up go-e EV charging to new levels
Monta continues to forge partnerships to extend its presence in the EV Charging market. It has now signed a partnership with Austrian headquartered go-e,...
Why does NTT see IOWN and photonics as the future?
NTT is a technology conglomerate that invests around 30% of its global profits into R&D. That amounts to around $3 billion per year, a...
Gopuff launches platform enabling brands to fulfil Instant Delivery from eCommerce websites
Gopuff, an Instant Commerce platform, has launched Powered by Gopuff, a logistics and technology platform. The solution enables brands to offer affordable delivery from...
