Mapping the Full Customer Journey – 3 Reasons Why Voice Matters
Too many organisations underestimate the power of voice. Yet it continues to be the building block of an effective omnichannel customer engagement strategy. Kris McKenzie at Calabrio suggests the secret to...
Lessons from the Kitchen: An Introduction to Value Stream Management
Value stream management is the process of visualizing the stages through which work is performed (a value stream) and tracking metrics so you can plan improvements. Every process for creating value...
Maintaining Data Sovereignty – Best Practices for Moving Data Across Geographic Regions
In the past several years, the demand for cloud services and offerings has increased. Simultaneously, so has the volume of data requiring stewardship. The more data we store in the cloud,...
Why customer experience is THE most important aspect of business today
Customer experience is the top priority for businesses, irrespective of size, sector or location. The reason is simple. Organisations that develop and invest in a customer experience (CX) infrastructure reduce churn...
Is your learning tech fit for the future of hybrid work?
Covid set the wheels in motion for an en masse move away from classroom L&D. Arguably though, the real catalyst for long-term corporate learning change, alongside digital transformation, is the rise...
Has technology underserved professional service organizations?
Professional Services Organisations (PSOs) are under pressure from all possible directions. PSOs have to work with increasingly technology-savvy clients. They need to navigate around the digital shortage that plagues particular technical...
Rethinking cybersecurity strategies to protect the anywhere workforce
It’s time for security teams to switch gears. We’ve reached a pivotal point in the history of cybersecurity. Externally generated change has now delivered a mandate for the industry to think...
What Makes a Security Analyst Successful? Investigative Thinking
The new SANS 2021 Report: Top Skills Analysts Need to Master analyses the need for organisations to invest in improving their security operations. It identifies the skills analysts must master to...
Caught in limbo: 3 key considerations for unlocking a truly hybrid workforce
At last – Freedom day is finally here! After a year and a half wavering in and out of lockdowns, tiers, and toing and froing from offices and workspaces to home,...
How the pandemic has impacted communication service providers across different vertical markets
The COVID-19 pandemic has had a lasting impact on countries around the world. Even with the successful vaccination roll-out, regions are still moving in and out of lockdowns. As you’d expect,...
LATEST NEWS
TangleBot SMS malware uses COVID-19 lures
Cloudmark has reported a new SMS malware campaign it has called TangleBot. At present, attacks are confined to the USA and Canada, but it...
Software Plant is changing pricing; do you need to act now?
In the first major announcements since its acquisition by Appfire, SoftwarePlant has unveiled new pricing effective from October 1st 2021. It isn’t all bad...
Celerant Technology launches new mobile apps for retailers
Celerant Technology, a provider of retail solutions, has announced its - mobile apps for online shopping. Available for iOS and Android, retailers can launch...
The future CFO is digital
Sage has published its latest research-based on information provided by CFOs. “The Digital CFO” report is targeted at CFO’s and is a follow up...
Workfront investigates the desires of future CMOs
Workfront by Adobe has published a new study based on a survey of 1,100 marketing managers. The study is available to those that register...
Charles Brett’s Blockchain Catch-up Week 38 (2021)
This is Charles Brett's start-of-the-week Enterprise Times ‘blockchain catch-up’ Week 38. Necessarily it is idiosyncratic and selective.
It is not intended to be comprehensive but...
What a week for Salesforce!
While the physical version of Dreamforce was perhaps a more muted affair than normal with far fewer attendees than usual, the virtual event and...
NinjaRMM adds ticketing amid continued expansion
NinjaRMM has launched its own ticketing solution, Ninja Ticketing and business update for 2021. It is a natural addition to its RMM solution that...
Planview launches innovation tool for employees
At Planview Accelerate, one of the first product feature updates announced was Spigit Teamtap. This new feature offers a way for any user to...
Mastercard Strives to help MSMEs:
Mastercard has announced the launch of Strive, a program aimed to help micro and small businesses to digitize faster and effectively. The global payments...
Four steps enterprises need to achieve to protect their supply chain
4 tips for companies concerned about their supply chains from John Fay, CEO @TrueCommerce, a company with one of the largest global #supplychain networks
Organisations are falling short at managing employees well
A recent study by HR Acuity, entitled People Leaders and the Gap in Managing Employee Issues (registration required), found a shortfall in people management...
Etherisc and Mittweida develop blockchain-based decentralized insurance solution
Etherisc and the Blockchain Competence Center Mittweida (BCCM) have launched a joint project to develop a blockchain-based insurance prototype. Etherisc describes itself as an...
Benioff highights trust at Salesforce Dreamforce keynote address
Marc Benioff, Chair and CEO made a wide-ranging keynote address at Salesforce’s Dreamforce event in San Francisco. His address highlighted a number of societal...
