Today, customers are demanding immediacy, personalisation and seamless services from their providers. Our desire for instant gratification means that those servicing the public need to provide easy, fast, smooth and continuous...

It’s hard to overstate the impact of financial fraud. It is pervasive, destructive, and distressing for victims. It erodes trust in business and society, and exposes organisations to high levels of...

There are many paradoxes in the IT industry. One of my favourite contradictions is this: “restriction can be enormously liberating”. When we have fewer options and decisions to make, we often...

“Data is the most valuable asset on Earth” so says Brittany Kaiser in the new Netflix documentary, “The Great Hack”. In modern divorce cases, the disclosure of and valuation of digital...

The relentless pace of business in the 21st century and the need for established businesses to find new revenue streams has led to a degree of merger and acquisition mania. Since...

Being a business owner is, in itself, a risky business. You invest a great deal of your own time, utilise the skills you have gained over the years and inject your...

Today, encryption of Internet traffic has become ubiquitous. Google reports that as of June 1, 2019, 94 percent of traffic across all its products and services is encrypted. Google is not...

The workforce is changing. More job seekers than ever are looking to establish a more flexible lifestyle and, in turn, are searching for more flexible employment. As the gig economy takes...

Every month we hear yet another negative retail story and without a doubt this is an industry going through huge transformation. With changing consumer shopping habits there is enormous pressure on...

You need a plan, right? It’s generally acknowledged that businesses need a plan to know where they are going and how they are going to get there. That’s true of divisions...